lost account and Premium debit order still going off

[calvinman1]

hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account how can i stop the debit order as im using premium with new account

Plan

Premium

Country

South Africa

Device

N/A

Operating System

N/A

My Question or Issue

hi there ive lost my account details and cannot retrieve it idk what the username or password was so i made a new account and now the old account is still trying to take the money off my Bank account how can i stop the debit order as im using premium with new account

[Yordan]

Hi there @calvinman1,

Welcome to the Spotify Community!

This article goes over a few methods which you can use to locate the account and cancel the subscription, so I'd recommend checking it out, if you haven't already.

Cheers 🤘