no premium but i have ordered it yesterday.

[user-removed]

I did get a commercial on IG 0€ for premium if i get back to premium. I ordered it. I have I get a reciept but still I only have the free version! what should I do?

[Billy-J]

Hey @user-removed, thanks for reaching out to the Community!

Could you let me know what your subscription status says here? If it says Free, follow these steps and attach a screenshot of your Receipts page. Make sure to hide sensitive information when you’re posting to the Community.

If it says Premium, try logging out > restart the device > log back in in the Spotify app, and let me know if you’re able to use your Premium features, such as no ads, unlimited skips.

You can also follow the steps provided in this support article and let me know if they make a difference.

Let me know how this goes!

[user-removed]

Hey,

thank you for answering. I`ve now logged out from my Iphone and restrted it and logged in again but still no Premium account.

The receipt is attached.

//Bjorn

[Billy-J]

Hey @user-removed,

Thanks for the reply! For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!