payments and refunds

[Avoid22096]

after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any other payment they will just take and no return. its a bit dumb isnt it? i cant even get a refund now for something i dont use.

[Billy-J]

Hey @Avoid22096, thanks for reaching out to the Community!

For more information on refunds, please check out this support page. From there, you can check out the Terms and Conditions that explicitly mention the conditions for requesting and receiving a refund. If you meant to cancel before the billing date, you will need to cancel your subscription at least 24 hours before the next billing date to avoid any future charges, and you can do so following these steps. 

Although your subscription has been paid for this month, you will be able to use your Premium features up until the next billing date. 

Hope this helps!

[Panpanda]

There's still no clear option to have it refunded. 

[Billy-J]

Hey @Panpanda, 

On the support page link that I provided in my last reply, you will find a link to the Terms and Conditions, which includes specific guidelines for getting a refund and what qualifies/doesn't qualify for a refund.

Let me know if you have any questions.