i log into my account to change someone on my family sub. and it says im free. Not true. I am being charged for family. Everyone i have on my account says that its working. yet, when i log in i cant access my family plan!!!
I have a similar problem. I signed up for premium a couple of days ago. Bought new phone today. Computer says I have premium, phone says I don't. Used same log in - not FB, used my email account. Very aggravated. Any ideas?