premium isn't working

[Aadi23]

Plan

Free/Premium

Country

India

Device

Redmi note 4, Dell Inspiron 15 3000

Operating System

Android 7, Windows 10

My Question or Issue

I bought a premium individual subscription today. The amount has been deducted from my account but the premium isn't working and I didn't get the email confirmation as well. Please help me clear this issue. Regards.

[Bittencourt]

Hi @Aadi23, thanks for writing!

Here's what to try if you've upgraded to Premium but don't receive Premium features in the app.

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 

It's also possible that you’ve accidentally created a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

For more info and tips about why your Premium subscription might not be working, check out this article.

Let me know if it helps 🙂