Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

problem with renew

problem with renew

Yesterday my premium account renew but i hve not money on my card. the money will be on that card probably tomorrow, i was wondering when spotify will lock my premium features seeing that they cannot take the money.

Reply
1 Reply

Hey @Helpme6969, thanks for reaching out to the Community!

 

When you have insufficient funds on your billing date, your Premium subscription doesn't get canceled right away. Spotify will attempt to charge the card a few more times (not sure how many days apart) before your subscription reverts to Free.

 

Since the funds should return on your card tomorrow, then you don't need to worry about losing your Premium subscription. If the funds come on the card after Spotify attempted to take the first payment, then in the next few days Spotify will try again and you should be good to go.

 

Hope this helps!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Staff
Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

Staff
ModeratorStaff / Moderator/ 3 years ago  in Social & Random

Type a product name

Did you find this article helpful?