quiero un reembolso

[#1]

Se me cobró el pago un dia antes de la fecha y cancele la suscripción, que pasa con mi dinero??

[Lyubka]

Hey there,

Thank you for reaching out here in the Community! We hope you don't mind us answering in English as this is the official language of the forum.

Can you start by taking a look at your Receipts page? There you should be able to see all your charges and check if you've been charged for a certain month.

It's possible that you've had some failed payments on your account for the past few months, and the system was able to take the payments with a certain delay. 

We'd also recommend that you check your subscription's status on your account page and follow the steps here.
 

When it comes to compensation, you can check our refund policy page for information on potential refunds.

Hope this helps. Keep us posted if you have any questions.