what happened to my premium?

[JB3stix]

Good morning, I thought I had a premium account and noticed I am now hearing ads between songs. I didn't cancel my subscription but you stopped charging me. I don't know how this happened as I never canceled. I did have an issue as you were charging me for 2 devices but your support team corrected that and refunded me for 3 months of charges for one account. I'd like to get back to ZERO ads, can you remedy this? Yes, I want to give you money.

Plan

Premium

Country

USA

Device

OnePlus8

Operating System

 Android Oreo

My Question or Issue

[Jeremy]

Hey there @JB3stix,

Thank you for your post here in the Community. We're happy to help.

Can you confirm if you've pre-paid Premium? If so, you need to subscribe again after the pre-paid period has ended.

We'll keep an eye out for your reply.

Cheers!