Spotify said I have used the premium travel when I have not

[i-0f_ye3boy8s]

Plan

Free/Premium

Country

Oman

Device

(Huawei P30)

Operating System

(Android)

My Question or Issue

I thought I would buy spotify premium since they were heavily advertising their 3-month free trial. But when I tried to sign up, it said that I had already used the trial when I had not. Their support page said that I should check my receipts in case I used it and my receipts were blank.

I even made a new account to see if that would help but I got the same response that I had already used the trial, though I just made the account.

When I tried the payment in incognito, it said there were issues with the payment.

I don't know what's going on but it's quite frustrating, so any help is really appreciated. X

[Jeremy]

Hey there @i-0f_ye3boy8s,

Thank you for your post here in the Community. 

Can you let us know if you ever used your payment method on a subscription in any account before?

We'll keep an eye out for your reply.

Cheers!