Cannot fix device limit reached error.

[Grand_Titan]

Im getting the error "Device limit reached" when i try to download songs. I have spottify premium and i would happily remove the downloads from my old devices, but i do not have access to them. I swapped a lot of hardware recently and i didnt know i had to manually delete my downloaded songs.

[Joan]

Hi @Grand_Titan,

Thanks for reaching out. Check out this article and follow the steps under "Remove all downloads from your mobile device". This should reset the offline data not only on this device, but all other devices too and let you download again. If the issue persists however, reach out to our support team and ask them to reset the offline cache from their end.
 

Hope this helps.

[Grand_Titan]

The thing is i dont have access to the devices where i had that downloaded.. and "Remove all downloads from your mobile device" deletes the files from my current devices. not the ones that literally dont exist anymore

[Dian]

Hey @Grand_Titan,

Thanks for the reply.

The content from the devices you don't have access to will be automatically removed after 30 days of the device's Spotify app not being logged in on your account and not being connected to the internet. So make sure to logout everywhere from the account page and wait it out.

Hope this clears things a bit,

Cheers!

[Grand_Titan · Accepted solution]

I just contacted spotify support directly it was a pain to get there but it worked.

[Eni]

Hey @Grand_Titan, 

Thanks for getting back to us and letting us know. 

We're glad to know that it was sorted out. If you need a hand with anything else, the Community is here for you. 

Have a nice day 🙂 

[New user]

There is a limit of 5 devices to download albums, however, In my account only 3 devices are in and it tells me i have reached my “device limit”