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Cant access my dowloaded albums list after update

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Cant access my dowloaded albums list after update

Levberger1989
Casual Listener

 

Plan

/Premium

Country

 

Galaxy A70

Operating System

( , Android )

 

My Question or Issue

I had lots of albums downloaded  in my album playlist abd they dissapeared after update :'(

 

Please help 

Screenshot_20200903-111303_Spotify.jpg
1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Cant access my dowloaded albums list after update

Billy-J
Rock Star 24
Rock Star 24

Hi @Levberger1989, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

View solution in original post

7 Replies
Solution!

Re: Cant access my dowloaded albums list after update

Billy-J
Rock Star 24
Rock Star 24

Hi @Levberger1989, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version.

Let me know how this goes!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: Cant access my dowloaded albums list after update

Levberger1989
Casual Listener

Hi Bill thanks for the quick reply, 

 

The little Note that saying i will need to redownload all my music,  right now the albums are on my device, the only thing that change is the "like" i gave them to save them in the album playlist.  

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Screenshot_20200904-105137_Spotify.jpg
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Re: Cant access my dowloaded albums list after update

Billy-J
Rock Star 24
Rock Star 24

Hey @Levberger1989

 

Thanks for the reply!

So, did the reinstall help in this case? 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cant access my dowloaded albums list after update

Levberger1989
Casual Listener

Hi Billy, no i haven't i dont want my downloads to be deleted 😞

 

No other option?

 

Re: Cant access my dowloaded albums list after update

Billy-J
Rock Star 24
Rock Star 24

Hey @Levberger1989,

 

Restarting the device is always a great first step, but if that doesn’t help then a clean reinstall would be the next step to try. 

 

You won’t lose any saved music on your device, but you’ll just need to re-download them. 

 

Let me know once you’ve done the reinstall.

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Cant access my dowloaded albums list after update

Levberger1989
Casual Listener
Thanx, need to redownload everything, but the playlists are back

Re: Cant access my dowloaded albums list after update

Billy-J
Rock Star 24
Rock Star 24

Hey @Levberger1989,

 

I understand, but glad to hear you got everything back! 

 

I'm happy to hear everything is good to go. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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