Cant download any episode from one show

[Zkitch]

Plan

Premium Family plan

Country

Canada

Device

Galexy S20 FE 5G

Operating System

Android

My Question or Issue

I can't seem to download any episodes of this one podcast (radiolab by WNYC) onto my phone. My dad can on his iPhone. I tried deleting the cache and deleting the app. 

I can tap download but it just pops up with a circle with a "!" In the middle. I can still  download and listen to my music and other podcasts! Help please!!

[Zkitch]

Vid and picture to show ya my Issue

[Alex]

Hey there @Zkitch,

Thanks for reaching out about this in the Community!

Could you send us a link to the Podcast in question? 

Also, try enabling the setting "Download Audio only" and let us know if the episodes download then?

Looking forward to your reply.

[Zkitch]

https://open.spotify.com/show/2hmkzUtix0qTqvtpPcMzEL?si=wGeEwVXaQYuBH_nHgPbJkQ&utm_source=copy-link

But for some reason it started working on its own... I didn't do anything
more😆

[Eni]

Hey there @Zkitch,

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help.

Have a good one 🙂

[Stmizzou]

I am having the same issue, but it hasn't resolved even after multiple deletions and uploads of the app and restarting the phone. 

[Dessi]

Hi there @Stmizzou,

Thanks for reaching out and welcome to the Spotify Community!

First, can you tell us more about the issue:

• are you unable to download episodes from one specific podcast?
• were you able to before?
• do you see the download button and do you happen to get any errors?
• it'd be really helpful if you can share a link to the affected podcast.

It's also worth checking with another device or ask a friend or relative to test with their own account to see if it's an issue with the podcast itself.

In case it's only happening on one device, we recommend using a different network to rule out any connectivity issues. When testing with mobile data, make sure to temporarily enable Downloads over cellular in the app's settings -> Data-saving and offline first.

Let us know how it goes.