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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54667 Views
  • 59 replies
  • 61 likes
  • 54667 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24252 Views
  • 44 replies
  • 28 likes
  • 24252 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120709 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120709 Views
  • 62 replies
  • 48 likes

Superuser Contribution Hide song feature gone, hidden songs no longer hidden

Oh, Spotify. I love you so much. I'm a premium user listening on iPhone, iPad, and MacBook Pro devices. I was looking for a way to hide songs I dislike, and I was told by one of your own staff that the only way to do so was to go onto a mobile device...

  • Regular
  • Oh, Spotify. I love you so much. I'm a premium user listening on iPhone, iPad, and MacBook Pro devices. I was looking for a way to hide songs I dislike, and I was told by one of your own staff that t...
  • angus112
  • Casual Listener
  • 9327 Views
  • 12 replies
  • 17 likes
  • 9327 Views
  • 12 replies
  • 17 likes

Superuser Contribution Anroid app doesn't recognize new playlist made on desktop app

PlanPremiumCountryGermanyOperating System(Windows 10 pro / Android 8.1.0 My Question or IssueI just made a new playlist on the Desktop App (1.2.40.599.g606b7f29). Usually, when I open the the Android App (8.9.50.552), it has the new playlist in the l...

  • Newbie
  • Plan Premium Country Germany Operating System (Windows 10 pro / Android 8.1.0   My Question or Issue I just made a new playlist on the Desktop App (1.2.40.599.g606b7f29). Usually, when I...
  • AlejaR
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution My public playlists don't show up?

My playlists are automatically public on my profile, and they show up as public for me, but if I log out and go to my profile, the last playlist visible on my profile is one I made about a month ago, and my profile is missing about 3 or 4 playlists. ...

  • Visitor
  • My playlists are automatically public on my profile, and they show up as public for me, but if I log out and go to my profile, the last playlist visible on my profile is one I made about a month a...
  • 06sahar06
  • Visitor
  • 324 Views
  • 8 replies
  • 1 likes
  • 324 Views
  • 8 replies
  • 1 likes

Offline Devices

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've a new phone, and have deleted all downloads. This has not reset my device properly, and...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • ArturoCastillo
  • Visitor
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution search functionality

Why isn't it possible to search for songs in all playlists at once? This is only possible in one playlist. If you search for a song all over the whole biblioteque within all your own playlists you don't get a result (I use the German version and don'...

  • Regular
  • Why isn't it possible to search for songs in all playlists at once? This is only possible in one playlist. If you search for a song all over the whole biblioteque within all your own playlists you do...
  • jrham
  • Roadie
  • 322 Views
  • 7 replies
  • 0 likes
  • 322 Views
  • 7 replies
  • 0 likes

Superuser Contribution Inconsistent Checkmarks for a Song

Hello! I noticed for some of my songs in my playlist, they have the green checkmark that indicates it is liked and in a playlist, but when I look them up in "Search," they do not have the checkmark at all and it is just the plus sign. This sometimes ...

  • Newbie
  • Hello!  I noticed for some of my songs in my playlist, they have the green checkmark that indicates it is liked and in a playlist, but when I look them up in "Search," they do not have the ch...
  • Lanciano007
  • Gig Goer
  • 446 Views
  • 9 replies
  • 5 likes
  • 446 Views
  • 9 replies
  • 5 likes

Superuser Contribution Spotify adds random songs to my ”Liked Songs” playlist

PlanPremiumCountryRomaniaDeviceSamsung phone & personal computerOperating SystemAndroid & Windows 10 My Issue:Spotify keeps adding random songs to my ”Liked Songs” playlist.What does this mean? My ”Liked Songs” playlist contains all kind of songs I d...

  • Regular
  • Plan Premium Country Romania Device Samsung phone & personal computer Operating System Android & Windows 10   My Issue: Spotify keeps adding random songs to my ”Liked Songs” pl...
  • Ttornelas
  • Casual Listener
  • 18819 Views
  • 39 replies
  • 5 likes
  • 18819 Views
  • 39 replies
  • 5 likes

Superuser Contribution My discover weekly hasn't been updated all week :(

Plan: PremiumCountry: USA- californiaDevice: PCOperating System: Windows 10 proMy Question or Issue: my discover weekly hasn't been updated all week, but my release radar has. i passively use both these to find new artists.

  • Newbie
  • Plan: Premium Country: USA- california Device: PC Operating System: Windows 10 pro My Question or Issue: my discover weekly hasn't been updated all week, but my release radar has. i passively use...
  • avecordy
  • Visitor
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffling Not Working

It won’t let allow me to toggle shuffle on my playlist. I’m able to toggle smart shuffle but not regular shuffle which irks me. Also, I can toggle shuffle on all of my other personal playlists except for that one. I’m on an individual premium plan, a...

  • Visitor
  • It won’t let allow me to toggle shuffle on my playlist. I’m able to toggle smart shuffle but not regular shuffle which irks me. Also, I can toggle shuffle on all of my other personal playlists except...
  • Susan_GP
  • Moderator
  • 105 Views
  • 1 replies
  • 1 likes
  • 105 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloaded icon is not being displayed for all songs

It is not fixed as they said.PlanPremiumCountrySWE DeviceSamsung Galaxy A12 and Windows 11Operating SystemWindows 11My Question or IssueAll songs are not displayed that is in playlists. Here is one example:

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  • Regular
  • It is not fixed as they said. Plan Premium Country SWE   Device Samsung Galaxy A12 and Windows 11 Operating System Windows 11 My Question or Issue All songs are not displayed that is ...
  • AlejaR
  • Moderator
  • 344 Views
  • 4 replies
  • 0 likes
  • 344 Views
  • 4 replies
  • 0 likes

Superuser Contribution local files on PC not matching to local files on iPhone

I am attempting to import a physical CD to Spotify using local file support.I've imported the album to iTunes on PC. I've added the iTunes Media folder to my local files sources and all tracks from the album are showing in the Local Files playlist in...

  • Casual Listener
  • I am attempting to import a physical CD to Spotify using local file support. I've imported the album to iTunes on PC. I've added the iTunes Media folder to my local files sources and all tracks from...
  • whispersnow
  • Newbie
  • 1078 Views
  • 13 replies
  • 1 likes
  • 1078 Views
  • 13 replies
  • 1 likes

Superuser Contribution Keep getting recommended the same songs

Why does Spotify keep recommending me the exact same songs in my recommended tab. nearly every single song on the recommended tab has already been suggested to me many times before and i've only had this account for a week. Is there any way I can sto...

  • Visitor
  • Why does Spotify keep recommending me the exact same songs in my recommended tab. nearly every single song on the recommended tab has already been suggested to me many times before and i've only had ...
  • suchareq4
  • Newbie
  • 12516 Views
  • 26 replies
  • 5 likes
  • 12516 Views
  • 26 replies
  • 5 likes

artist i've never heard of played 37 songs in my recent listening

PlanPremiumCountryUSDeviceSamsung Galaxy Note 10, Desktop PCOperating SystemWindows 10 My Question or IssueAn artist I've never heard of showed up in my Recent Listening, showing I listened to 37 songs of his. It's going to ruin my algorithm and I'm ...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy Note 10, Desktop PC Operating System Windows 10   My Question or Issue An artist I've never heard of showed up in my Recent Listening, sho...
  • Amayy
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete Episode option not available?

PlanPremiumCountryUnited StatesDeviceIphone 12, PC, Lenovo ThinkpadOperating SystemMost recent IOS and Windows 10 My Question or IssueWhen I click the three dots in the Episodes section of my podcast, I am not given the option to delete the episode. ...

  • Visitor
  • Plan Premium Country United States Device Iphone 12, PC, Lenovo Thinkpad Operating System Most recent IOS and Windows 10   My Question or Issue When I click the three dots in the Episo...
  • AlejaR
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daylist should be named "Daylist"

Daylist should be named "Daylist", and not the genre of the current iteration of the playlistFor example, currently the "name" of my Daylist is "rave electro Saturday morning", and not "mellow indie Thursday evening" like it was the last time I playe...

  • Newbie
  • Daylist should be named "Daylist", and not the genre of the current iteration of the playlist For example, currently the "name" of my Daylist is "rave electro Saturday morning", and not "mellow in...
  • Banffman
  • Music Fan
  • 2096 Views
  • 4 replies
  • 1 likes
  • 2096 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can’t play purchased audiobooks on my iPhone, only on webplayer

I purchased an audio book on the Spotify website on my laptop but I can only listen to it on my laptop. It shows up in my iPhone and iPad library but it is locked. Frustrating-please help! I want to listen to it on my mobile device

  • Visitor
  • I purchased an audio book on the Spotify website on my laptop but I can only listen to it on my laptop. It shows up in my iPhone and iPad library but it is locked. Frustrating-please help! I want to ...
  • Maria
  • Moderator
  • 166 Views
  • 4 replies
  • 1 likes
  • 166 Views
  • 4 replies
  • 1 likes

Superuser Contribution Blockera podd

Jag blir påtvingad av er en podd som jag inte vill lyssna på igen.Men hela jävla tiden startas avsnitt automatiskt. Jag vill bli av med detta. Det förstör hela jävla upplevelsen med spotify just nu. Det förstör för mig minst varja vecka.

  • Visitor
  • Jag blir påtvingad av er en podd som jag inte vill lyssna på igen. Men hela jävla tiden startas avsnitt automatiskt. Jag vill bli av med detta. Det förstör hela jävla upplevelsen med spotify just nu...
  • Wahlgrenwilson
  • Casual Listener
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switching between devices restarts playlist

PlanPremiumCountryTrinidad and TobagoDeviceWindows laptop, Android PhoneOperating SystemWindows 11 Pro, Android 13 TKQ1.221013.002My Question or IssueI'm always moving from my Phone to my desktop (and to my smart TV) and want my music to follow me. S...

  • Casual Listener
  • Plan Premium Country Trinidad and Tobago Device Windows laptop, Android Phone Operating System Windows 11 Pro, Android 13 TKQ1.221013.002 My Question or Issue I'm always moving from my Phone...
  • Vasil
  • Moderator
  • 123 Views
  • 3 replies
  • 0 likes
  • 123 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop] Change the playlist song order

Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it to be in, a practical example would be that I have a...

  • Visitor
  • Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it t...
  • luke_eff27
  • Casual Listener
  • 3633 Views
  • 11 replies
  • 0 likes
  • Desktop
  • 3633 Views
  • 11 replies
  • 0 likes

Superuser Contribution My local files aren't syncing

I've added some local files to Spotify on my computer and added them to a playlist, and that all works fine. The metadata is showing correctly, and all is well.That said, I can't play the playlist on my iPhone. It says "Song Not Downloaded", even tho...

  • Casual Listener
  • I've added some local files to Spotify on my computer and added them to a playlist, and that all works fine. The metadata is showing correctly, and all is well. That said, I can't play the playlis...
  • Magicdog
  • Casual Listener
  • 3003 Views
  • 25 replies
  • 0 likes
  • 3003 Views
  • 25 replies
  • 0 likes