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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303215 Views

96 replies

91 likes

  • 303215 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167972 Views

242 replies

44 likes

  • 167972 Views
  • 242 replies
  • 44 likes

Superuser Contribution Recents isnt updating the songs i listen to?

I’ve clean installed already, it just tracked one song and stopped. It still tracks playlist additions but not what im listening to ?? My recently listened artists/albums are updating so this is weird. Any help is appreciated since this issue is affe...

Newbie

I’ve clean installed already, it just tracked one song and stopped. It still tracks playlist additions but not what im listening to ?? My recently listened artists/albums are updating so this is weir...

Stormghast

Casual Listener

6162 Views

38 replies

3 likes

  • 6162 Views
  • 38 replies
  • 3 likes

Solved!! Cut off Song Consumed

PlanPremiumCountryUSA My Question or IssueI noticed that the song Lead the Way by Consumed is cut off at 1:25. I'd like to see it replaced with a version without the cut. The song is https://open.spotify.com/track/0UEmBTmxf9UVv3IjYdaNka?si=10f82f0576...

Casual Listener

  Plan Premium Country USA   My Question or Issue I noticed that the song Lead the Way by Consumed is cut off at 1:25. I'd like to  see it replaced with a version without the cu...

Bittencourt

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Disappeared playlists

PlanPremiumCountryBelgiumDeviceIphone 12 My Question or IssueI’ve noticed that some of my Spotify playlists have randomly disappeared. I checked under “Deleted Playlists” to see if I could recover them, but they’re not there either. It’s like they ju...

Visitor

  Plan Premium Country Belgium Device Iphone 12   My Question or Issue I’ve noticed that some of my Spotify playlists have randomly disappeared. I checked under “Deleted Playlists”...

Bittencourt

Spotify Star

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

My public playlist no longer appears to other users.

I had a public playlist called ‘From ZYFU to DJ'S,’ visible on my account, but it’s no longer accessible from other accounts and has even disappeared from platforms like Daily Playlists. Could you please tell me if it’s been restricted or removed for...

Newbie

I had a public playlist called ‘From ZYFU to DJ'S,’ visible on my account, but it’s no longer accessible from other accounts and has even disappeared from platforms like Daily Playlists. Could you pl...

MattSuda

Spotify Star

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find release radar

PlanFree/PremiumCountry Deviceiphone 16, macbook pro m3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, my Release Radar seemingly just disappeared. I can't find it through searching for it or looking under "Discover Ne...

Casual Listener

Plan Free/Premium Country   Device iphone 16, macbook pro m3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, my Release Radar seemingly ju...

OscarDC

Moderator

859 Views

7 replies

0 likes

  • 859 Views
  • 7 replies
  • 0 likes

Solved!! Songs aren't liking

PlanFreeCountryPolandDevicePCOperating SystemWindows 11 My Question or IssueWhen i try to like a song it just doesnt work. After i click the like song it shows the checkmark as in the song is liked and should be in my liked songs playlist, but when i...

Casual Listener

Plan Free Country Poland Device PC Operating System Windows 11   My Question or Issue When i try to like a song it just doesnt work. After i click the like song it shows the checkmark ...

sjembk

Casual Listener

568 Views

4 replies

0 likes

  • 568 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify not scrobbling to Last.fm as of 8 AM EST - 6/10/25

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDesktop -Windows 10-Microsoft Edge. Spotify songs not scrobbling to Last.fm

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Desktop...

Susan_GP

Moderator

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify unliking songs on its own when I like them

PlanPremiumCountryCanadaDeviceLaptop / Samsung Galaxy S25Operating SystemWindows 11 / Android My Question or IssueEvery time I like a song whether it be in an album or playlist, whenever I switch to another Spotify tab the song will unlike itself. Th...

Casual Listener

Plan Premium Country Canada Device Laptop / Samsung Galaxy S25 Operating System Windows 11 / Android   My Question or Issue Every time I like a song whether it be in an album or playli...

MihailY

Moderator

1953 Views

4 replies

0 likes

  • 1953 Views
  • 4 replies
  • 0 likes

Superuser Contribution Library sorting by downloaded doesn't work

PlanPremiumCountryUSDeviceOnePlus NordOperating SystemOxygen OS My Question or IssueWhen I sort podcasts in my library, what I really want to find are podcast episodes. Especially if I sort by "downloaded." I don't really care to see a list of podcas...

Roadie

  Plan Premium Country US Device OnePlus Nord Operating System Oxygen OS   My Question or Issue When I sort podcasts in my library, what I really want to find are podcast episode...

Ivelina

Moderator

652 Views

7 replies

0 likes

  • 652 Views
  • 7 replies
  • 0 likes

Superuser Contribution My playlist replays songs from earlier in my queue

Maybe others are having this problem too. Whenever I open Spotify again and listen to my playlist, after listening to about 3 or 4 songs, my playlist replays songs from earlier in my queue. When I open the queue, it shows 6 or 7 songs that I already ...

Regular

Maybe others are having this problem too. Whenever I open Spotify again and listen to my playlist, after listening to about 3 or 4 songs, my playlist replays songs from earlier in my queue. When I op...

OscarDC

Moderator

616 Views

5 replies

1 likes

  • 616 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Hidden songs in my playlist cannot be unhidden

I hid songs in my playlist a while ago. I can no longer unhide them. I do have the function that I can click on, but this doesn't result in any reaction on the smartphone. On the PC, after pressing it several times, I get a banner where I can undo th...

Casual Listener

I hid songs in my playlist a while ago. I can no longer unhide them. I do have the function that I can click on, but this doesn't result in any reaction on the smartphone. On the PC, after pressing i...

Yordan

Moderator

2166 Views

12 replies

1 likes

Unhide
  • 2166 Views
  • 12 replies
  • 1 likes

Superuser Contribution The Add to Playlist function is not working properly

PlanPremiumCountry DeviceiPhone 16Operating SystemiOS 18.5 My Question or IssueNote: For this issue/situation I'll refer to my playlist as 'Favs' and the other user's playlist as 'Tunes' so it's easier to follow. When clicking the 'Add to Playlist' b...

Regular

Plan Premium Country   Device iPhone 16 Operating System iOS 18.5   My Question or Issue Note: For this issue/situation I'll refer to my playlist as 'Favs' and the other user's pl...

TheMadoc

Visitor

530 Views

2 replies

0 likes

  • 530 Views
  • 2 replies
  • 0 likes

Spotify cutting out after 10-15 seconds

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueStarting today I have an issue where I start playing a song in Spotify then leave to browse a...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Startin...

Bittencourt

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Release Radar has not updated for the past 2 weeks

PlanPremiumCountryUnited KingdomDeviceiPhone X, Macbook Air M2 Ventura, both desktop app and browser My Question or IssueFor the past two weeks now my release radar has not updated to show new music. it still appears on my home page as part of new mu...

Visitor

Plan Premium Country United Kingdom Device iPhone X, Macbook Air M2 Ventura, both desktop app and browser   My Question or Issue For the past two weeks now my release radar has not updat...

fizo93

Newbie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Specific Songs Cause the Queue to Clear and Stop

Certain specific songs, when added to the queue, or when I attempt to hit 'play' on them, will clear the queue completely and not play the song. I have noticed this with 2 specific songs so far: 'In My Sword I Trust' by Ensiferum, and 'Lover's Wreck'...

Casual Listener

Certain specific songs, when added to the queue, or when I attempt to hit 'play' on them, will clear the queue completely and not play the song. I have noticed this with 2 specific songs so far: 'In ...

Eni

Moderator

170 Views

1 replies

0 likes

  • 170 Views
  • 1 replies
  • 0 likes

It doesn't show me everything

Hey,in the couple days ive been entering spotify and it doesn't show me songs,playlists,everything gone,but in my tv,watch and pc its ok.PlanFreeCountryIsraelDeviceSamsung s20 ultraOperating SystemAndroid My Question or IssueCan you please help me ge...

Visitor

Hey,in the couple days ive been entering spotify and it doesn't show me songs,playlists,everything gone,but in my tv,watch and pc its ok. Plan Free Country Israel Device Samsung s20 ultra Oper...

Jose_M

Spotify Star

149 Views

1 replies

0 likes

  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot access my library

PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI changed to the student plan and now my listening stats (Library)are gone. Can you confi...

Visitor

  Plan Premium Country Australia  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Is...

AlejaR

Moderator

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Can I access playlists in my library when I’m logged onto Spotify in the ‘desktop’ mode ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes