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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299653 Views

96 replies

90 likes

  • 299653 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163692 Views

235 replies

44 likes

  • 163692 Views
  • 235 replies
  • 44 likes

Remove bollocky little video at the top of my playlist.

Explore this playlist - how to get rid of the **bleep** annoying little looping video at the top of my playlist?Never asked for it and support were useless and said it was an experimental feature put there to see if it worked. I think it was there to...

Casual Listener

Explore this playlist - how to get rid of the **bleep** annoying little looping video at the top of my playlist? Never asked for it and support were useless and said it was an experimental feature p...

MattSuda

Spotify Star

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Putting music in alphabetical order

I have Spotify free and I want to put my music in alphabetical order so how do I do that

Visitor

I have Spotify free and I want to put my music in alphabetical order so how do I do that

Amay

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution All playlists empty or wont start playing, only popular radio or similar things are available

As i said above all of my playlists are now empty or just dont play, my premium ran out recently so im not sure if not having just neutered my account or what's going on

Newbie

As i said above all of my playlists are now empty or just dont play, my premium ran out recently so im not sure if not having just neutered my account or what's going on  

softpexchy

Casual Listener

291 Views

2 replies

0 likes

  • 291 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to add to my "Liked Songs" playlist

Sorry if this is the wrong area to submit this. But for the past few weeks I've had difficulty adding songs to my Liked Songs playlist. It will show a pop up saying it's added, but when I go to my playlist it's not showing up. I've already tried rest...

Casual Listener

Sorry if this is the wrong area to submit this. But for the past few weeks I've had difficulty adding songs to my Liked Songs playlist. It will show a pop up saying it's added, but when I go to my pl...

KatikaVoid

Casual Listener

361 Views

2 replies

1 likes

  • 361 Views
  • 2 replies
  • 1 likes

Songs in my playlists disappeared

Opened Spotify one day and all the songs in my playlists were gone, even when I search a song it doesn't show up basically I can't play an songs on Spotify. The only thing that shows up on Home is radio playlists which also have no songs in them. Whi...

Visitor

Opened Spotify one day and all the songs in my playlists were gone, even when I search a song it doesn't show up basically I can't play an songs on Spotify. The only thing that shows up on Home is ra...

Billy-J

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

I can't play any of the songs!

PlanFreeCountryJapanDeviceOPPOreno5My Question or IssueI can't play any of the songs.When I try to play a song from the artist section, it says it is a premium plan feature and will not play the music, and when I try to view playlists, all playlists ...

Visitor

Plan Free Country Japan Device OPPOreno5 My Question or Issue I can't play any of the songs. When I try to play a song from the artist section, it says it is a premium plan feature and will n...

Billy-J

Spotify Star

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Student Account

PlanPremiumCountryBangladeshDevice Operating SystemAndroid 15 My Question or IssueIf I delete my account accredited with my student ID, will Spotify delete the photo or other info regarding my studentship? I know that I can't open another account bef...

Regular

  Plan Premium Country Bangladesh Device   Operating System Android 15   My Question or Issue If I delete my account accredited with my student ID, will Spotify delete the p...

Billy-J

Spotify Star

653 Views

3 replies

0 likes

  • 653 Views
  • 3 replies
  • 0 likes

Superuser Contribution Want to listen in new country, but false country shows up in dropdown list

PlanFree CountrySwitzerlandDeviceSamsung S24 Ultra My Question or IssueI changed from Premium to free, but can't play any music now. I read that it has to do with a new country. I started my Premium account years ago in the Netherlands. Now I changed...

Casual Listener

Plan Free  Country Switzerland Device Samsung S24 Ultra     My Question or Issue I changed from Premium to free, but can't play any music now. I read that it has to do with a ...

Dessi

Moderator

689 Views

7 replies

0 likes

  • 689 Views
  • 7 replies
  • 0 likes

certain local files not showing up!

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 15 (Newest) My Question or IssueLast night I was downloading a bunch of files (mp3s) and editing them with capcut. Then earlier today I found out about local files, so I sent them over to my pho...

Visitor

Plan Premium Country USA Device iPhone 13 Operating System iOS 15 (Newest)   My Question or Issue Last night I was downloading a bunch of files (mp3s) and editing them with capcut. The...

Amay

Spotify Star

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Is it possible to recover old state of liked songs?

I tried to update my shared playlist by adding all of my liked songs to it. I pressed Ctrl+A in my liked songs playlist and dragged them over to the shared one. But instead of just adding them to the playlist, it re-added all the songs to my liked so...

Newbie

I tried to update my shared playlist by adding all of my liked songs to it. I pressed Ctrl+A in my liked songs playlist and dragged them over to the shared one. But instead of just adding them to the...

Bittencourt

Spotify Star

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Episodes in my playlist and episodes in my episodes are not matching.

I have downloaded and saved many episodes and I always add any episode that I download to my completed playlist. When I first started everything matched. But now there is a difference of 53 between my episodes and the episodes in my playlist. Is that...

Casual Listener

I have downloaded and saved many episodes and I always add any episode that I download to my completed playlist. When I first started everything matched. But now there is a difference of 53 between m...

Ivelina

Moderator

713 Views

7 replies

0 likes

  • 713 Views
  • 7 replies
  • 0 likes

Superuser Contribution Play history has been lost / 5 years of "Last Played" is gone/missing

PlanPremiumCountryUSADeviceMBP (Desktop or WebApp)Operating SystemOSX My Question or IssueAll of my 5+ years of listen history is gone, except for about the last 5 weeks. I'm referring to the rightmost column in the library window that shows the last...

Casual Listener

Plan Premium Country USA Device MBP (Desktop or WebApp) Operating System OSX   My Question or Issue All of my 5+ years of listen history is gone, except for about the last 5 weeks. I'm...

gnarlyjg

Casual Listener

619 Views

2 replies

0 likes

error
last played
listen history
  • 619 Views
  • 2 replies
  • 0 likes

Superuser Contribution Advanced search: filtering by record label tag stopped working

Plan Free Device Lenovo IdeaPad Gaming 3 Operating System Windows 11 64-bit My Question or Issue Filtering by record label stopped working. Albums that are not released by the record label appear in search results. Only GREM and DBLCRWN releases are ...

Regular

Plan Free Device Lenovo IdeaPad Gaming 3 Operating System Windows 11 64-bit   My Question or Issue Filtering by record label stopped working. Albums that are not released by the ...

Joan

Moderator

360 Views

2 replies

1 likes

advanced search
filter
Search
tag
  • 360 Views
  • 2 replies
  • 1 likes

Superuser Contribution New Episodes feed has been removed from My Library

When I opened the spotify app this morning to download any new episodes from my favourite podcasts in My Library, I found a note where my New Episodes feed would be to say this was now not part of My Library and that I needed to go to Home to find ne...

Music Fan

When I opened the spotify app this morning to download any new episodes from my favourite podcasts in My Library, I found a note where my New Episodes feed would be to say this was now not part of My...

andreacochran

Music Fan

61869 Views

461 replies

80 likes

  • 61869 Views
  • 461 replies
  • 80 likes

Superuser Contribution Why are songs playing that I didn't put on and also outside the app? Is in android

If I stop listening a song , let's say rock and roll , later and without i notice , is a slowed an reverb in a playlist that I don't know how it get in my profile.My apologies for my English.

Casual Listener

If I stop listening a song , let's say rock and roll , later and without i notice , is a slowed an reverb in a playlist that I don't know how it get in my profile. My apologies for my English.

Dessi

Moderator

531 Views

3 replies

1 likes

  • 531 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playlist Disappeared

PlanPremiumCountry: USA DeviceiPhone 14, PC, Macbook ProOperating SystemiOS 18.4.1, Windows 11, OS Sequoia My Question or IssueI added a new playlist about 2 weeks ago and had about 50 songs on it, of which many were new and others I took out of my r...

Casual Listener

Plan Premium Country: USA   Device iPhone 14, PC, Macbook Pro Operating System iOS 18.4.1, Windows 11, OS Sequoia   My Question or Issue I added a new playlist about 2 weeks ago a...

andrewxnguyen

Casual Listener

908 Views

6 replies

3 likes

Account
Other
Premium
  • 908 Views
  • 6 replies
  • 3 likes

Superuser Contribution Spotify Auto play

Can someone please tell me how to stop Spotify from auto playing a Playlist they created on my profile? I have contacted their customer service people multiple times to get that Playlist off my account and everything they have asked me to try has not...

Newbie

Can someone please tell me how to stop Spotify from auto playing a Playlist they created on my profile? I have contacted their customer service people multiple times to get that Playlist off my accou...

Vasil

Moderator

430 Views

1 replies

1 likes

  • 430 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist not showing any recommended songs.

PlanPremiumCountryNetherlandsDeviceIphone 13, Laptop, DekstopOperating SystemIos 18, Windows 11 My Question or IssueMy playlist is not showing any recommended songs, ive tries adding more, different artists, i relogged twice as well.

Casual Listener

  Plan Premium Country Netherlands Device Iphone 13, Laptop, Dekstop Operating System Ios 18, Windows 11   My Question or Issue My playlist is not showing any recommended songs, ...

Maria

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete whole album from liked song playlist ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I pull an album up on my albums in my library, i can unsaved from my library but all of ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...

Yordan

Moderator

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Can’t play music from my playlist, all songs are greyed out as if I’m offline but I’m not.

PlanFree/PremiumCountryJapanDeviceiPhone16 My Question or IssueLiterally can’t play music at all and it’s pissing me off.

Visitor

Plan Free/Premium Country Japan Device iPhone16   My Question or Issue Literally can’t play music at all and it’s pissing me off.

Bobbo07

Visitor

598 Views

2 replies

1 likes

  • 598 Views
  • 2 replies
  • 1 likes