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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Benjamin47
  • Visitor
  • 159326 Views
  • 68 replies
  • 69 likes
  • 159326 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Kiddnextdoor
  • Visitor
  • 45275 Views
  • 60 replies
  • 30 likes
  • 45275 Views
  • 60 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 138025 Views
  • 63 replies
  • 48 likes
  • Connect
    JAM
  • 138025 Views
  • 63 replies
  • 48 likes

Superuser Contribution "Offline backup" playlist disappeared

PlanPremiumCountryIndiaOperating SystemAndroidMy Question or IssueI noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can't find it anywhere. There is no information about this playlist. ...

  • Newbie
  • Plan Premium Country India Operating System Android My Question or Issue I noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can'...
  • Joan
  • Moderator
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

Spotify do not show any of the songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceSamsung a53-5g Operating SystemAndroid My Question or IssueSpotify do not show any songs in any playlist for m...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device Samsung a53-5g  Operating System A...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 4 replies
  • 0 likes
  • 194 Views
  • 4 replies
  • 0 likes

Solved!! Browse library by Artist/Album/Song

PlanPremiumCountryItalyDeviceIphone 12Operating SystemiOS 15, Hi everyone, I have recently been using Spotify (I used to use Apple Music before) and there is one thing that is not clear to me. On apple music after adding an album (or even just a song...

  • Newbie
  • Plan Premium Country Italy Device Iphone 12 Operating System iOS 15,   Hi everyone, I have recently been using Spotify (I used to use Apple Music before) and there is one thing that is ...
  • Bwbrennan
  • Visitor
  • 1174 Views
  • 2 replies
  • 0 likes
  • 1174 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlists without personalization?

PlanPremiumCountryCanada My Question or IssueNow, when I listen to most playlists (e.g. Chill Mix) or Radio playlists based on a particular song, the playlists are filled with songs that I already know and listen to often. It feels like I am in an ec...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue Now, when I listen to most playlists (e.g. Chill Mix) or Radio playlists based on a particular song, the playlists are filled with songs ...
  • Dbinder101
  • Casual Listener
  • 10663 Views
  • 11 replies
  • 36 likes
  • 10663 Views
  • 11 replies
  • 36 likes

Superuser Contribution playlist gone

I went to go add to one of my playlists while listening to music and saw it wasn’t there. I checked everywhere in my account and it is definitely gone. I never deleted it. I googled what to do to recover it, I definitely remember seeing it on there w...

  • Casual Listener
  • I went to go add to one of my playlists while listening to music and saw it wasn’t there. I checked everywhere in my account and it is definitely gone. I never deleted it.    I googled wh...
  • Susan_GP
  • Moderator
  • 95 Views
  • 1 replies
  • 1 likes
  • 95 Views
  • 1 replies
  • 1 likes

Superuser Contribution Siri Plays Playlists by the Same Name Instead of My Own

Plan: PremiumCountry: USADevice: iPhone 12 MiniOperating System: iOS 15.5 My Question or Issue:Oftentimes (not ALWAYS) when I ask Siri to play a playlist of mine that has the same or similar name to a more popular/Spotify curated playlist, Siri plays...

  • Casual Listener
  • Plan: Premium Country: USA Device: iPhone 12 Mini Operating System: iOS 15.5   My Question or Issue: Oftentimes (not ALWAYS) when I ask Siri to play a playlist of mine that ...
  • Oxyg
  • Visitor
  • 2336 Views
  • 11 replies
  • 0 likes
  • Siri
  • 2336 Views
  • 11 replies
  • 0 likes

Superuser Contribution Playlist Radio is being removed from the context menu

In March 2023, we're removing the Playlist Radio option from the playlist context menu. We'd like to hear your thoughts and feedback about this change in the comments. FAQ Are we removing the whole radio feature? No, we are only removing Playlist Rad...

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  • Moderator
  • Moderator
  • In March 2023, we're removing the Playlist Radio option from the playlist context menu. We'd like to hear your thoughts and feedback about this change in the comments.    &n...
  • owen07
  • Newbie
  • 149510 Views
  • 1074 replies
  • 42 likes
  • 149510 Views
  • 1074 replies
  • 42 likes

Superuser Contribution Order of Add to Playlist options aren't synced

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen adding a song using the Add to Playlist option by clicking the green checkmark next to a song, the order of the options it shows isn't custom like it is in my library. T...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue When adding a song using the Add to Playlist option by clicking the green checkmark next to a song...
  • Yordan
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution [artist] songs picked just for you

Almost a year ago i had a playlist titled “drake” show on my home page with a pink and blue playlist cover (pink solid background with 5 blue vertical lines in a “sound” kind of symbol with the spotify logo also in blue on the top left) - the descrip...

  • Casual Listener
  • Almost a year ago i had a playlist titled “drake” show on my home page with a pink and blue playlist cover (pink solid background with 5 blue vertical lines in a “sound” kind of symbol with the spoti...
  • Ivelina
  • Moderator
  • 811 Views
  • 8 replies
  • 0 likes
  • 811 Views
  • 8 replies
  • 0 likes

Playlist won't delete from home screen

Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop app I keep getting a "something went wrong" message....

  • Newbie
  • Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop a...
  • justmets
  • Regular
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Takedown Notification

PlanPremiumCountryBrazilDevice(Samsung Galaxy A71, Windows 10)Operating System(Android) My Question or Issue I got emails saying my playlists had been taken down. Below is the text of one of the emails: 'Hello,We have found the following content to b...

  • Regular
  • Plan Premium Country Brazil Device (Samsung Galaxy A71, Windows 10) Operating System (Android)   My Question or Issue   I got emails saying my playlists had been taken down. Belo...
  • yaktam
  • Roadie
  • 26565 Views
  • 180 replies
  • 19 likes
  • Playlist problem
  • 26565 Views
  • 180 replies
  • 19 likes

Solved!!Superuser Contribution Making liked songs a Playlist

None of the below information is required. However, PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi All, I just want to know if there is w...

  • Casual Listener
  • None of the below information is required. However,  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Or...
  • Not applicable
  • 142902 Views
  • 18 replies
  • 14 likes
  • 142902 Views
  • 18 replies
  • 14 likes

Superuser Contribution Liked songs disappeared from playlist

PlanPremiumCountryU.S.Device iPhone XOperating iOS 16My Question or IssueOn my “Liked Songs” playlist, most of the songs I’ve added since November 2022 are not showing up. I’ve tried turning my data on and off, turning my phone on and off, closing an...

  • Visitor
  • Plan Premium Country U.S. Device  iPhone X Operating  iOS 16 My Question or Issue On my “Liked Songs” playlist, most of the songs I’ve added since November 2022 are not showing up....
  • Not applicable
  • 10878 Views
  • 16 replies
  • 6 likes
  • 10878 Views
  • 16 replies
  • 6 likes

Superuser Contribution How do I fix my playlist so that I won't have to play the entire Playlist

My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?

  • Visitor
  • My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?
  • Not applicable
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Superuser Contribution “Daylist” always shows the wrong time in title.

My daylist shows “early morning” while it’s already evening in my time zone.The daylist title time always offsets with my local time.I live in China in the time zone of utc+8.All my devices on any platform have this issue.

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  • Casual Listener
  • My daylist shows “early morning” while it’s already evening in my time zone. The daylist title time always offsets with my local time. I live in China in the time zone of utc+8. All my devices on ...
  • alimac122
  • Visitor
  • 1169 Views
  • 7 replies
  • 4 likes
  • 1169 Views
  • 7 replies
  • 4 likes

Superuser Contribution Casting problems of Liked Songs playlist

PlanPremiumCountryMexicoDevice(Samsung GalaxyOperating SystemAndroid My Question or IssueWhen casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash. Casting is all good on albums, other playlists (mine and others longer than 220 ...

  • Regular
  • Plan Premium Country Mexico Device (Samsung Galaxy Operating System Android    My Question or Issue When casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash...
  • Grakky
  • Music Fan
  • 2053 Views
  • 20 replies
  • 0 likes
  • 2053 Views
  • 20 replies
  • 0 likes

Entire albums disappearing from Liked Songs

This happens on all platforms I use (Android/Win11/Web) It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I used to listen to at some point (that I Know I have saved, ...

  • Casual Listener
  • This happens on all platforms I use (Android/Win11/Web)   It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes