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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 163825 Views
  • 68 replies
  • 69 likes
  • 163825 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • techica8
  • Newbie
  • 46345 Views
  • 63 replies
  • 31 likes
  • 46345 Views
  • 63 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • hairstyli
  • Newbie
  • 138755 Views
  • 64 replies
  • 48 likes
  • Connect
    JAM
  • 138755 Views
  • 64 replies
  • 48 likes

Superuser Contribution Was wondering if there's a way to shuffle multiple artists?

The problem i'm having is that i'd like to listen to multiple artists'discographies randomly in one sitting. From what i know so far is that there's the option to visit an artists page and just hit play with the ability to shuffle. While i enjoy this...

  • Newbie
  • The problem i'm having is that i'd like to listen to multiple artists'discographies randomly in one sitting. From what i know so far is that there's the option to visit an artists page and just hit p...
  • Emil_Community
  • Casual Listener
  • 8115 Views
  • 11 replies
  • 23 likes
  • 8115 Views
  • 11 replies
  • 23 likes

Superuser Contribution Where are my audiobooks on Spotify ?!?

How do I access my audiobooks on Spotify ? It's ridiculous. I have clicked + on several audiobooks to add to my library, but then when I look in my library they are nowhere to be found ! Where do I find my saved audiobooks ? I went round in circles a...

  • Casual Listener
  • How do I access my audiobooks on Spotify ? It's ridiculous. I have clicked + on several audiobooks to add to my library, but then when I look in my library they are nowhere to be found ! Where do I f...
  • vx0404
  • Casual Listener
  • 4715 Views
  • 11 replies
  • 0 likes
  • 4715 Views
  • 11 replies
  • 0 likes

Malicious / Troll copyright claims

I recently received a number of bogus / fraudulent copyright claims on a number of my original songs. I am active on social media so it was probably a hater. My music was removed and I submitted counter DMCA notices 14 days have passed and no respons...

  • Casual Listener
  • I recently received a number of bogus / fraudulent copyright claims on a number of my original songs. I am active on social media so it was probably a hater. My music was removed and I submitted coun...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution New "Songs like This" feature

Add a new feature to the individual song menu titled "More music like this" which opens to a new playlist titled "Songs like (song name) by (artist)" which is a curated smart playlist to find more music specifically like the song you're requesting. N...

  • Casual Listener
  • Add a new feature to the individual song menu titled "More music like this" which opens to a new playlist titled "Songs like (song name) by (artist)" which is a curated smart playlist to find more mu...
  • AmesBlake
  • Casual Listener
  • 1878 Views
  • 6 replies
  • 2 likes
  • 1878 Views
  • 6 replies
  • 2 likes

Superuser Contribution Multiple Live Events locations or radius update

PlanFamily PremiumCountryUSA My Question or IssueIs it possible to set multiple locations for live events or alter the radius? We're willing to travel a few hours for a good live show.

  • Casual Listener
  • Plan Family Premium Country USA   My Question or Issue Is it possible to set multiple locations for live events or alter the radius?  We're willing to travel a few hours for a good li...
  • Susan_GP
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • upcoming events
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs broken/not refreshing

PlanPremium CountryAustraliaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueThe recommended songs at the bottom of my main playlist never change or update. Upon hitting refresh the whole UI breaks, duplicating the songs already in the ...

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  • Regular
  • Plan Premium   Country Australia Device Desktop PC Operating System Windows 10   My Question or Issue The recommended songs at the bottom of my main playlist never change or ...
  • CRoads
  • Visitor
  • 15300 Views
  • 46 replies
  • 1 likes
  • 15300 Views
  • 46 replies
  • 1 likes

Solved!!Superuser Contribution Playback gets paused every 30 seconds on any device I try to listen with

PlanPremium FamilyCountryUnited States DeviceDesktop, AndroidOperating SystemMac, Windows 10, Linux (Manjaro), Pixel 5 (Android 12) My Question or IssueEvery 30 seconds, no matter what device I use, music playback is stopped. I've tried turning on pr...

  • Casual Listener
  • Plan Premium Family Country United States   Device Desktop, Android Operating System Mac, Windows 10, Linux (Manjaro), Pixel 5 (Android 12)   My Question or Issue Every 30 second...
  • Not applicable
  • 62824 Views
  • 31 replies
  • 3 likes
  • 62824 Views
  • 31 replies
  • 3 likes

Superuser Contribution Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

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  • Spotify Star
  • Spotify Star
  • Spotify is introducing a new Your Library sidebar in the desktop app and Web Player.   The new Your Library sidebar improves navigation and makes it easier and faster to collect and retriev...
  • marchone
  • Regular
  • 143579 Views
  • 1034 replies
  • 41 likes
  • 143579 Views
  • 1034 replies
  • 41 likes

Superuser Contribution HOW DO I LIST MY ARTISTS IN ALPHABETICAL ORDER????

Hello I can no longer view the lists of my followed artists in Alphabetical Order?? this is extremely frustrating because I go to great effort to create a music library for myself..When I want to look up an album to listen to really quickly it is muc...

  • Regular
  • Hello  I can no longer view the lists of my followed artists in Alphabetical Order??   this is extremely frustrating because I go to great effort to create a music library for myself....
  • DeathcoreDogDad
  • Casual Listener
  • 9699 Views
  • 10 replies
  • 4 likes
  • 9699 Views
  • 10 replies
  • 4 likes

Problem with downloading

Hello I have a problem. I can't download songs to my device and it says: The limit of the number of devices has been reached. I drowned my old phone so I don't know how to log out on it or anything....Thank you for your advice.

  • Visitor
  • Hello I have a problem. I can't download songs to my device and it says: The limit of the number of devices has been reached. I drowned my old phone so I don't know how to log out on it or anything.....
  • Not applicable
  • 3816 Views
  • 19 replies
  • 0 likes
  • "spotify"
    Problems downloading songs from Spotify
    “Spotify premium”
  • 3816 Views
  • 19 replies
  • 0 likes

Print Spotify playlists to PDF

Hi.I have struggled a long time to copy playlist data to conversations about music with my friends.I would have liked to have a copy or export feature for playlist, artists, alvums and titles, but there's no working feature to do this. There were old...

  • Regular
  • Hi. I have struggled a long time to copy playlist data to conversations about music with my friends. I would have liked to have a copy or export feature for playlist, artists, alvums and titles, bu...
  • markspot
  • Newbie
  • 4964 Views
  • 2 replies
  • 2 likes
  • 4964 Views
  • 2 replies
  • 2 likes

Superuser Contribution Severe lag when doing literally anything with playlists

PlanPremiumCountryUSADeviceSamsung LaptopOperating SystemWindows 11 My Question or IssueI've been getting severe lag when trying to do literally anything with my playlists at all in Spotify. At first I thought it was an issue with one playlist I had-...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Laptop Operating System Windows 11   My Question or Issue I've been getting severe lag when trying to do literally anything with my playlists at...
  • nysteve
  • Roadie
  • 3199 Views
  • 7 replies
  • 2 likes
  • 3199 Views
  • 7 replies
  • 2 likes

Superuser Contribution Update followed artists

Spotify should update all of our followed artists in the following Section instead of only displaying some artists.

  • Music Fan
  • Spotify should update all of our followed artists in the following Section instead of only displaying some artists.
  • Mandamarie23891
  • Music Fan
  • 270 Views
  • 7 replies
  • 0 likes
  • 270 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution why won't spotify let me pin my liked songs playlist on my computer?

Even when I unpin my other playlists and just click "pin liked songs", it won't move to the top. My other playlists are pinning and unpinning fine. I have premium.

  • Visitor
  • Even when I unpin my other playlists and just click "pin liked songs", it won't move to the top. My other playlists are pinning and unpinning fine. I have premium.
  • MattSuda
  • Spotify Star
  • 959 Views
  • 14 replies
  • 8 likes
  • 959 Views
  • 14 replies
  • 8 likes

Superuser Contribution Local Files

PlanPremiumCountry DeviceSamsung / PCOperating SystemAndroid / Windows 10 My Question or IssueSo I have copied my local files into a 'new folder' and I can see a total of 3999 songs in it, however, when I try to copy (ctrl A) to a playlist I only get...

  • Visitor
  • Plan Premium Country   Device Samsung / PC Operating System Android / Windows 10   My Question or Issue So I have copied my local files into a 'new folder' and I can see a total o...
  • AlejaR
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to reset songs that I like

PlanPremiumCountryItaly Device Samsung Galaxy S10Operating System Android My Question or IssueI would like to delete all the songs that are in the playlist: Songs you like; It's possible to do it? I have over 900 of them and I don't want to eliminate...

  • Casual Listener
  • Plan Premium Country Italy  Device  Samsung Galaxy S10 Operating System  Android    My Question or Issue I would like to delete all the songs that are in the playli...
  • AlejaR
  • Moderator
  • 28847 Views
  • 10 replies
  • 0 likes
  • 28847 Views
  • 10 replies
  • 0 likes

Superuser Contribution Remove song from On Repeat playlist

Account seems to got hacked last week and played 2 songs i dont know and i dont like multiple times. Both songs got to my on Repeat playlist at 3rd/4th place which is very annoying because i dont like both songs and its something the hacker played. I...

  • Newbie
  • Account seems to got hacked last week and played 2 songs i dont know and i dont like multiple times. Both songs got to my on Repeat playlist at 3rd/4th place which is very annoying because i dont lik...
  • Vasil
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY PUBLIC PLAYLISTS LIMIT

Plan - PremiumCountry - USA DeviceMacbook Pro late 2016, iPhone 11 Pro MaxOperating SystemiOS 10 My Question or Issue I take so much time creating playlists it's like a hobby of mine and I enjoy it a lot and take pride in my playlists. I was sad to s...

  • Newbie
  • ...t's like a hobby of mine and I enjoy it a lot and take pride in my playlists. I was sad to see/notice today that I have over 200 public playlists- 224 to be exact, but only the first 200 show on my public...
  • abejamariposa
  • Casual Listener
  • 9499 Views
  • 26 replies
  • 55 likes
  • 9499 Views
  • 26 replies
  • 55 likes

Superuser Contribution Playlist folders are no longer showing on mobile device.

PlanPremiumCountryUSADeviceGalaxy Note 9Operating SystemWindows 10 & Android My Question or IssueMy playlist folders, that have been showing until a few weeks ago, stopped showing on my mobile phone app and I am missing allot of work in playlist orga...

  • Casual Listener
  • Plan Premium Country USA Device Galaxy Note 9 Operating System Windows 10 & Android   My Question or Issue My playlist folders, that have been showing until a few weeks ago, stoppe...
  • hankjazz
  • Newbie
  • 4160 Views
  • 9 replies
  • 2 likes
  • 4160 Views
  • 9 replies
  • 2 likes