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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303187 Views

96 replies

91 likes

  • 303187 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167940 Views

242 replies

44 likes

  • 167940 Views
  • 242 replies
  • 44 likes

Superuser Contribution Playlist order is different for everyone

PlanPremiumCountryUnited KingdomDeviceDesktopOperating SystemWindows 11 My Question or IssueI created a public playlist on the Spotify desktop/web version for a friend's event, the tracks put in a specific order for playback. But when they view my pl...

Casual Listener

Plan Premium Country United Kingdom Device Desktop Operating System Windows 11   My Question or Issue I created a public playlist on the Spotify desktop/web version for a friend's even...

Ivelina

Moderator

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Cannot select song from Liked Songs

PlanPremiumCountryUSADevice, OSSamsung Galaxy s22, Android 15 My IssueI cannot tap to play a specific song in my Liked Songs. I can only play my Liked Songs by clicking the play button . This happens while connected to Internet and in offline mode.

Casual Listener

Plan Premium Country USA Device, OS Samsung Galaxy s22, Android 15   My Issue I cannot tap to play a specific song in my Liked Songs. I can only play my Liked Songs by clicking the play ...

ribezaz

Spotify Star

242 Views

1 replies

1 likes

Android 15
Liked Songs Playlist
  • 242 Views
  • 1 replies
  • 1 likes

Superuser Contribution Album that I have removed from my library keeps reappearing

PlanFree/PremiumCountryUnited KingdomDevice(Samsung Galaxy A55, HP Pavilion 15)Operating System(Android 15, Windows 11,etc.) IssueFor the past few days, a version of the album "Bad" by Michael Jackson has been in my library, and I have made numerous ...

Casual Listener

Plan Free/Premium Country United Kingdom Device (Samsung Galaxy A55, HP Pavilion 15) Operating System (Android 15, Windows 11,etc.)   Issue For the past few days, a version of the albu...

OscarDC

Moderator

376 Views

3 replies

0 likes

Library
  • 376 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Does anyone in the community know how to download songs from your files to a USB Flash drive?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

2265 Views

4 replies

0 likes

  • 2265 Views
  • 4 replies
  • 0 likes

Request to add a remove playlist suggestion option in homepage

Hey I have listened to some music 2 months back which I don't like anymore, it keeps suggesting me that music playlists, I tried out different taste playlists , but it is still suggesting the same, my 'Jump back in ' playlists consists of corny songs...

Visitor

Hey I have listened to some music 2 months back which I don't like anymore, it keeps suggesting me that music playlists, I tried out different taste playlists , but it is still suggesting the same, m...

MateusM

Spotify Star

153 Views

1 replies

0 likes

  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution My collaborator can't search songs and add those songs to the shared playlist

My Question or IssueWe both are premium users. So i created a playlist and invited my friend to be the collaborator. The problem is, she can't search songs and then add those songs into the playlist, i.e. the playlist won't appear in her list of play...

Newbie

My Question or Issue We both are premium users. So i created a playlist and invited my friend to be the collaborator. The problem is, she can't search songs and then add those songs into the playlis...

Yordan

Moderator

487 Views

5 replies

0 likes

Other
  • 487 Views
  • 5 replies
  • 0 likes

Lost favorite songs

PlanPremiumCountryDeviceOperating SystemMacOs My Question or IssueHi Spotify Team,I seem to have lost my Liked Songs (my favourites) and can’t get them back with the usual fixes. I’ve already:Checked filters and sort optionsLogged out and back in on ...

Casual Listener

Plan Premium Country Device Operating System MacOs   My Question or Issue Hi Spotify Team, I seem to have lost my Liked Songs (my favourites) and can’t get them back with the usual fixe...

Mic111

Casual Listener

213 Views

2 replies

0 likes

  • 213 Views
  • 2 replies
  • 0 likes

Compact appearance on Spotify phone app

Spotify already has the option to choose a compact appearance in albums / playlists, I think it would be nice if we could have the same option on the phone app, since it gives a cleaner look to the list

Casual Listener

Spotify already has the option to choose a compact appearance in albums / playlists, I think it would be nice if we could have the same option on the phone app, since it gives a cleaner look to ...

Amay

Spotify Star

356 Views

1 replies

1 likes

  • 356 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist followers / likes broken across Spotify?

Either the playlist follow / like function is partially broken or follower / like counts for playlists haven't been displaying correctly the last few days.Many of my playlists have shown considerably less new followers in the last few days compared t...

Music Fan

Either the playlist follow / like function is partially broken or follower / like counts for playlists haven't been displaying correctly the last few days. Many of my playlists have shown consider...

5tarme

Gig Goer

7512 Views

79 replies

23 likes

  • 7512 Views
  • 79 replies
  • 23 likes

Blend Free play?

Why can I play some of the blends I created with my friends on the free Spotify freely, while others can only play music randomly?

Visitor

Why can I play some of the blends I created with my friends on the free Spotify freely, while others can only play music randomly?

Billy-J

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Your library” button placement

Please don’t merge it into IDEAS. It’s not an IDEA. It’s an ISSUE that I have - I can’t use the app normally because of this.I can’t use “your library” normally because of how a recent update changed its placement. It’s supposed to be at the bottom r...

Casual Listener

Please don’t merge it into IDEAS. It’s not an IDEA. It’s an ISSUE that I have - I can’t use the app normally because of this. I can’t use “your library” normally because of how a recent update cha...

darkmercenary111

Casual Listener

235 Views

2 replies

0 likes

  • 235 Views
  • 2 replies
  • 0 likes

DJ Livi India

PlanPremiumCountryIndiaDevice(Tecno Pova 6)Operating System(Android.) My Question or IssueI dont still have DJ Livi, when it will be available on India?

Visitor

Plan Premium Country India Device (Tecno Pova 6) Operating System (Android.)   My Question or Issue I dont still have DJ Livi, when it will be available on India?  

MattSuda

Spotify Star

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
  • 0 likes

Superuser Contribution Option to play a playlist front to back, or back to front. IOS

It seems a pretty straightforward option, but as i notice that when i connect my bluetooth earbuds from Sony, somehow the order of playback in my playlist reverses. (This is also a bug that might need addressing)So i have to first quit playing the so...

Casual Listener

It seems a pretty straightforward option, but as i notice that when i connect my bluetooth earbuds from Sony, somehow the order of playback in my playlist reverses. (This is also a bug that might nee...

Susan_GP

Moderator

287 Views

3 replies

0 likes

  • 287 Views
  • 3 replies
  • 0 likes

Can i unshuffle my liked songs?

I copy and pasted my liked songs from "liked songs" to "my entire playlist" , I looked back at my liked songs and it had shuffled itself out of order- I listen to my music in recently added -latest order first, so this has killed my entire mood. I ha...

Visitor

I copy and pasted my liked songs from "liked songs" to "my entire playlist" , I looked back at my liked songs and it had shuffled itself out of order- I listen to my music in recently added -latest o...

Amay

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from my Collab Playlist with my friend keep getting deleted and being replaced by another

PlanPremiumCountryindiaDeviceIphone 15Operating SystemiOS My Question or IssueSongs from my collab playlist with my friend keeps getting deleted and being replaced by another collab playlist we have. We tried to check if it was someone’s doing but ap...

Newbie

  Plan Premium Country india Device Iphone 15 Operating System iOS   My Question or Issue Songs from my collab playlist with my friend keeps getting deleted and being replaced ...

Eni

Moderator

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

can't see my discover weekly

I can't see my discover weekly almost for 5 months . I already applied all the steps to solve the problem ( cleaned up the storage, reinstalled it , updated ...)

Visitor

I can't see my discover weekly almost for 5 months . I already applied all the steps to solve the problem ( cleaned up the storage, reinstalled it , updated ...)

maverickkk

Newbie

255 Views

2 replies

1 likes

  • 255 Views
  • 2 replies
  • 1 likes

"Get our app!", which doesn't exist

Spotify in mobile browser does not allow me to access my library or add to my playlists. It demands I get the Spotify app. The Spotify app does not exist for my phone. PlanPremium CountryUSA DeviceFurilabs FLX1 Operating SystemFuriOS 13 My Question o...

Casual Listener

Spotify in mobile browser does not allow me to access my library or add to my playlists. It demands I get the Spotify app. The Spotify app does not exist for my phone.   Plan Premium   ...

Miakoda

Casual Listener

254 Views

2 replies

2 likes

  • 254 Views
  • 2 replies
  • 2 likes

Add songs in to Playlist

The way to add songs from the 'New Releases' section to playlists needs to be optimized. I CAN’T WASTE HALF A DAY DOING THIS, AND I FIND IT INCREDIBLE THAT I’M THE ONE WHO HAS TO POINT THIS OUT.

Visitor

The way to add songs from the 'New Releases' section to playlists needs to be optimized. I CAN’T WASTE HALF A DAY DOING THIS, AND I FIND IT INCREDIBLE THAT I’M THE ONE WHO HAS TO POINT THIS OUT.

Amay

Spotify Star

195 Views

1 replies

0 likes

  • 195 Views
  • 1 replies
  • 0 likes

The redesign of playlist are very confusing and I would like to keep the old design

I updated Spotify and saw that my playlist look completely different. I loved the old design so much!!!, but now it’s all confusing and to be honest it looks ugly (sorry to the designers). If I’m paying for premium at least let me choose if a want th...

Casual Listener

I updated Spotify and saw that my playlist look completely different. I loved the old design so much!!!, but now it’s all confusing and to be honest it looks ugly (sorry to the designers). If I’m pay...

Elsa15

Casual Listener

526 Views

2 replies

2 likes

  • 526 Views
  • 2 replies
  • 2 likes

Can’t order my playlists on phone. Only works on laptop app.

I want to put my playlists in custom order. I found out how to do it on my laptop app. But I can’t find out how to do on phone app. On Spotify “help” it says:Note: You need the desktop app to set a custom order for your playlists but then it will syn...

Visitor

I want to put my playlists in custom order. I found out how to do it on my laptop app. But I can’t find out how to do on phone app. On Spotify “help” it says: Note: You need the desktop app to set...

MattSuda

Spotify Star

291 Views

1 replies

1 likes

  • 291 Views
  • 1 replies
  • 1 likes