Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141535 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141535 Views
  • 63 replies
  • 49 likes

Superuser Contribution New Library search doesn't work?

PlanPremiumCountryusDeviceiphone se 2Operating Systemios 14.5.1 My Question or IssueWhen I search my library for "Radiohead" I would expect to see all songs by radiohead in any playlist I have. All I get is a playlist that has Radiohead in the title....

  • Regular
  •   Plan Premium Country us Device iphone se 2 Operating System ios 14.5.1   My Question or Issue When I search my library for "Radiohead" I would expect to see all songs by radioh...
  • mborsik
  • Casual Listener
  • 6198 Views
  • 23 replies
  • 12 likes
  • 6198 Views
  • 23 replies
  • 12 likes

Solved!!Superuser Contribution Find Your Lost Created Playlists

I had an issue with finding playlists I might've removed from my library. Currently we're able to remove our created playlists but what happens when we want it back but can't find it? We should have a feature to view our created playlists within the ...

  • Music Fan
  • I had an issue with finding playlists I might've removed from my library. Currently we're able to remove our created playlists but what happens when we want it back but can't find it? We should have ...
  • 114193283
  • Newbie
  • 613 Views
  • 3 replies
  • 0 likes
  • 613 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify adds random songs to my ”Liked Songs” playlist

PlanPremiumCountryRomaniaDeviceSamsung phone & personal computerOperating SystemAndroid & Windows 10 My Issue:Spotify keeps adding random songs to my ”Liked Songs” playlist.What does this mean? My ”Liked Songs” playlist contains all kind of songs I d...

  • Regular
  • Plan Premium Country Romania Device Samsung phone & personal computer Operating System Android & Windows 10   My Issue: Spotify keeps adding random songs to my ”Liked Songs” pl...
  • Grakky
  • Music Fan
  • 22886 Views
  • 45 replies
  • 5 likes
  • 22886 Views
  • 45 replies
  • 5 likes

Can't delete podcast from Recently Played

PlanPremiumCountryUK DeviceAndroid 9Operating SystemWindows 10 My Question or IssueI played a coupe of podcasts one day and I can't delete them from Recently Played. I can delete songs and playlists using the Windows 10 app but when I right click on ...

  • Newbie
  • Plan Premium Country UK   Device Android 9 Operating System Windows 10   My Question or Issue I played a coupe of podcasts one day and I can't delete them from Recently Playe...
  • michaeltomiak
  • Regular
  • 29861 Views
  • 10 replies
  • 31 likes
  • 29861 Views
  • 10 replies
  • 31 likes

Greyed out songs

PlanPremiumCountry UKDeviceiMacOperating SystemiOS SonomaI am increasingly seeing songs being greyed out in my Spotify playlists. My internet connection is fine. Today almost all the Beatles tracks in my playlist were not accessible. Why is this happ...

  • Visitor
  • Plan Premium Country UK Device iMac Operating System iOS Sonoma I am increasingly seeing songs being greyed out in my Spotify playlists. My internet connection is fine. Today almost all the Be...
  • MauriceMV
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs repeating when the repeating feature is turned off

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are some songs repeating and other songs aren't ever played when I have smart shuffle on and...

  • Visitor
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are some so...
  • OscarDC
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listen...
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Superuser Contribution Liked songs missing

Plan: PremiumCountry: USA Device: iphone 15 pro maxOperating System: IOS 17 My Question or Issue: I recently got this new phone from having an IPhone 13 Pro Max. I saved everything as usual but when I downloaded Spotify all my liked songs were missin...

  • Casual Listener
  •   Plan: Premium Country: USA   Device: iphone 15 pro max Operating System: IOS 17   My Question or Issue:    I recently got this new phone from having an IPhone...
  • Not applicable
  • 406 Views
  • 8 replies
  • 0 likes
  • 406 Views
  • 8 replies
  • 0 likes

Superuser Contribution How can I see a depersonalized version of a genre playlist?

When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want that for a genre playlist -- I want the default, exp...

  • Regular
  • When I find a Spotify public playlist for a music genre like "Classic Punk" it now says that it's "Made For" me. I guess this implies that it's tailoring the playlist to my tastes. But I don't want t...
  • chris99277
  • Casual Listener
  • 561 Views
  • 6 replies
  • 1 likes
  • 561 Views
  • 6 replies
  • 1 likes

Superuser Contribution why dislike songs come come back in daily mix playlist every week? how to stop it?

PlanPremiumCountryItalyDeviceiPhone 8Operating SystemWindows 10,etc. My Question or Issueboth weekly discovery & daily mix playlists are constantly play songs that I "dislike", some more than ten times.It’s becoming extremely frustrating. thanks

  • Visitor
  • Plan Premium Country Italy Device iPhone 8 Operating System Windows 10,etc.   My Question or Issue both weekly discovery & daily mix playlists are constantly play songs that I...
  • Steve0317
  • Newbie
  • 1023 Views
  • 2 replies
  • 0 likes
  • 1023 Views
  • 2 replies
  • 0 likes

Superuser Contribution Browse liked songs by artist

Provide the possibility to browse and play liked songs by artist. I have a long list of liked songs and it's inconvenient to browse them to play only the ones related to some particular artist.When browsing the liked songs I would like to have the po...

  • Newbie
  • Provide the possibility to browse and play liked songs by artist. I have a long list of liked songs and it's inconvenient to browse them to play only the ones related to some particular artist. When...
  • fieldsofspace
  • Casual Listener
  • 7015 Views
  • 5 replies
  • 2 likes
  • 7015 Views
  • 5 replies
  • 2 likes

Solved!! tunemymusic.com Albums not copying

Hi, I'm a Premium user from Slovenia. Just got my account yesterday. I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Everything copied almost perfectly (a couple of tracks missing here...

  • Visitor
  • Hi, I'm a Premium user from Slovenia. Just got my account yesterday.   I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Ev...
  • Thelastdon31588
  • Newbie
  • 4572 Views
  • 5 replies
  • 0 likes
  • 4572 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to remove all offline devices?

Hello.I can't download playlists offline. I'm getting an error message "Device limit reached. Remove all downloads from another devices to listen offline with this one". This one is my primary device. I went through all of my other devices (phones/ta...

  • Casual Listener
  • Hello. I can't download playlists offline. I'm getting an error message "Device limit reached. Remove all downloads from another devices to listen offline with this one". This one is my primary devi...
  • Ivarvandersmaal
  • Visitor
  • 57320 Views
  • 27 replies
  • 6 likes
  • 57320 Views
  • 27 replies
  • 6 likes

Solved!!Superuser Contribution My artist radio playlist won't update/refresh

PlanPremiumCountrySwedenDeviceOneplus 8 ProOperating SystemAndroid 11 My Question or IssueSo I started to listen to an artist radio playlist for similar music. I followed it one day for easy access. But ever since I followed it, it hasn't updated or ...

  • Newbie
  • Plan Premium Country Sweden Device Oneplus 8 Pro Operating System Android 11   My Question or Issue So I started to listen to an artist radio playlist for similar music. I followed it ...
  • gabrielamadeus
  • Casual Listener
  • 4691 Views
  • 3 replies
  • 1 likes
  • 4691 Views
  • 3 replies
  • 1 likes

Superuser Contribution Random artists and albums appeared in my recently played

Plan FamilyPremiumAustralian Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ALL(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTonight I have 8 completely random albums appeared in my ‘recently played’. I’ve nev...

  • Casual Listener
  • Plan Family Premium Australian   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ALL (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Cupid05
  • Visitor
  • 3663 Views
  • 12 replies
  • 2 likes
  • 3663 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution Folders & playlists disappeared/invisible in library unless searched for

Recently I reorganised some of my playlists and folders, and found that those playlists and folders aren't visible in my library anymore. They ONLY show up now if I search for them in my Library>Playlists tab, but that relies on me remembering all of...

  • Casual Listener
  • Recently I reorganised some of my playlists and folders, and found that those playlists and folders aren't visible in my library anymore. They ONLY show up now if I search for them in my Library>P...
  • Yordan
  • Moderator
  • 1627 Views
  • 15 replies
  • 1 likes
  • 1627 Views
  • 15 replies
  • 1 likes

Superuser Contribution Release Radar Songs Disappear

PlanPremiumCountryNZDeviceDesktop or phoneOperating SystemAll Windows versions, Android My Question or IssueI've noticed this a few times lately. I've started playing my release radar in the car on the way home from work, and listened to a couple of ...

  • Casual Listener
  •   Plan Premium Country NZ Device Desktop or phone Operating System All Windows versions, Android   My Question or Issue I've noticed this a few times lately. I've started playing...
  • CheaganChillis
  • Newbie
  • 4383 Views
  • 28 replies
  • 3 likes
  • 4383 Views
  • 28 replies
  • 3 likes

Superuser Contribution How do I fix “device limit reached” trying to download music onto my phone?

I can’t download my music onto my phone, I recently just got a new phone and can’t fix this problem. I want to download my likes on my library but “device limit reached remove all downloads from another device to listen offline with this one”

  • Newbie
  • I can’t download my music onto my phone, I recently just got a new phone and can’t fix this problem. I want to download my likes on my library but “device limit reached remove all downloads from anot...
  • uiseokj
  • Newbie
  • 96101 Views
  • 30 replies
  • 6 likes
  • 96101 Views
  • 30 replies
  • 6 likes

Superuser Contribution How can I remove the entirety of an album from my library?

So, when you save an album it saves all the songs to your library. My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). This is not happening, and I have to do it one by one, very f...

  • Newbie
  • So, when you save an album it saves all the songs to your library.   My expectation is that once I remove an album, all the songs are removed with it (and no longer saved in my liked songs). T...
  • Joan
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes