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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • Rtychsue
  • Casual Listener
  • 2858 Views
  • 48 replies
  • 2 likes
  • 2858 Views
  • 48 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • kirikechi
  • Casual Listener
  • 7278 Views
  • 79 replies
  • 10 likes
  • 7278 Views
  • 79 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 783 Views
  • 1 replies
  • 0 likes
  • 783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blend playlist never updates

PlanPremiumCountryIrelandDevice[Multiple]iPhone 11 ProWindows 10Samsung S10Operating SystemiOS 14.17.1, Android Oreo, Windows 10 My Question or IssueMy friend and I have a single Blend playlist. It was created c. 4 weeks ago. It never updates. All of...

  • Regular
  • Plan Premium Country Ireland Device [Multiple] iPhone 11 Pro Windows 10 Samsung S10 Operating System iOS 14.17.1, Android Oreo, Windows 10   My Question or Issue My friend and I hav...
  • unseenlarks
  • Roadie
  • 1873 Views
  • 12 replies
  • 3 likes
  • 1873 Views
  • 12 replies
  • 3 likes

Solved!!Superuser Contribution Song missing from history

I had Spotify on Android phone playing a song (via another song's radio) and I tried to switch playback to my Windows computer (desktop Spotify) but this ended up in an error saying the song is not available. Then the phone proceeded to play next son...

  • Casual Listener
  • I had Spotify on Android phone playing a song (via another song's radio) and I tried to switch playback to my Windows computer (desktop Spotify) but this ended up in an error saying the song is not a...
  • marwis
  • Casual Listener
  • 48 Views
  • 2 replies
  • 0 likes
  • 48 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can no longer remove or hide songs from Discover Weekly

PlanPremiumCountryCanadaDevice Operating SystemAndroid, Web, Desktop My Question or IssueI can no longer remove or hide songs in my Discover Weekly. This is a pretty serious irritation, particularly since Spotify has decided that I like bad anime mus...

  • Casual Listener
  • Plan Premium Country Canada Device   Operating System Android, Web, Desktop   My Question or Issue I can no longer remove or hide songs in my Discover Weekly. This is a pretty ser...
  • amidatelion
  • Casual Listener
  • 67 Views
  • 2 replies
  • 2 likes
  • Discover Weekly
    Playlists
    UX
  • 67 Views
  • 2 replies
  • 2 likes

Superuser Contribution How to remove all offline devices?

Hello.I can't download playlists offline. I'm getting an error message "Device limit reached. Remove all downloads from another devices to listen offline with this one". This one is my primary device. I went through all of my other devices (phones/ta...

  • Casual Listener
  • Hello. I can't download playlists offline. I'm getting an error message "Device limit reached. Remove all downloads from another devices to listen offline with this one". This one is my primary devi...
  • fredalves318
  • Newbie
  • 13248 Views
  • 17 replies
  • 3 likes
  • 13248 Views
  • 17 replies
  • 3 likes

Superuser Contribution good morning / good afternoon / good evening playlists are stuck

My Question or IssueThe playlists listed under good morning / good afternoon / good evening never change, even though I haven’t been listening to them in nearly two months.I have tried clearing my cache, logging in and out on multiple devices, reinst...

  • Casual Listener
  •   My Question or Issue The playlists listed under good morning / good afternoon / good evening never change, even though I haven’t been listening to them in nearly two months. I have tried cl...
  • Hitmakers75
  • Newbie
  • 13755 Views
  • 42 replies
  • 35 likes
  • 13755 Views
  • 42 replies
  • 35 likes

Superuser Contribution Make top artists and top songs this month public

PlanFree/PremiumDevicePCOperating SystemWindows 10 x64My Question or IssueI saw in the new update which I installed on my profile my top artists this month and top songs this month, but it says it is only visible to you (me)Is there a way to make thi...

  • Newbie
  • Plan Free/Premium Device PC Operating System Windows 10 x64 My Question or Issue I saw in the new update which I installed on my profile my top artists this month and top songs this month, but...
  • BvanZ
  • Visitor
  • 16217 Views
  • 13 replies
  • 95 likes
  • 16217 Views
  • 13 replies
  • 95 likes

Solved!!Superuser Contribution Spotify won't show me my liked songs

PlanPremiumCountryGermanyDeviceHuawei P30 ProOperating SystemAndroid 10 My Issue Hi all, since yesterday i have a problem regarding spotify on phone.When i wanted to listen to my "liked songs" through Spotify on mobile i get a small pop up saying "so...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei P30 Pro Operating System Android 10   My Issue   Hi all,   since yesterday i have a problem regarding spotify on phone. When i ...
  • Dian
  • Moderator
  • 4201 Views
  • 6 replies
  • 0 likes
  • 4201 Views
  • 6 replies
  • 0 likes

add to profile doesn’t show up

i can’t add one specific playlist, which i’ve created, to my spotify profile also when i click that three dot, add to my profile option doesn’t show up. other than that playlist i don’t have any problem with other, i can add them.

  • Visitor
  • i can’t add one specific playlist, which i’ve created, to my spotify profile also when i click that three dot, add to my profile option doesn’t show up. other than that playlist i don’t have any prob...
  • kaworu_bloodpaw
  • Roadie
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution Date added 30 individual days > 1/2/3 weeks

Hi there, I used to see the date added for songs in my playlists from 1 to 30 days in my Windows Desktop app, but now it's going into 1/2/3 weeks mode after 6 days. It's a bit annoying for my "new finds" playlist I refresh every 15 days. Hopefully th...

  • Newbie
  • Hi there,   I used to see the date added for songs in my playlists from 1 to 30 days in my Windows Desktop app, but now it's going into 1/2/3 weeks mode after 6 days.   It's a bit annoy...
  • HlogiKekana
  • Newbie
  • 227 Views
  • 4 replies
  • 4 likes
  • 227 Views
  • 4 replies
  • 4 likes

Superuser Contribution Local Files not showing music from iPhone

I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playlist. The playlist says that files on this device wi...

  • Casual Listener
  • I have some mp3 files that I’ve downloaded from my cloud directly to my iPhone storage. So they’re on my device. I turn on the local files setting and they’re still not showing up on my Spotify playl...
  • Joan
  • Moderator
  • 139 Views
  • 5 replies
  • 0 likes
  • 139 Views
  • 5 replies
  • 0 likes

Is "custom order" sorting in the playlist for all users or for 1 device?

I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spend my next 6 hours sorting the playlist, would it c...

  • Regular
  • I have a playlist and control over it. There are 3 other users (Who also have control). I want to resort my songs, so that we can play it on a custom order, as its our karaoke songs. If I were to spe...
  • MattSuda
  • Spotify Star
  • 55 Views
  • 1 replies
  • 0 likes
  • 55 Views
  • 1 replies
  • 0 likes

Song name start with ' (Apostrophe) not showing in On Repeat Playlist

PlanPremium Device(iPhone 11, iPad Pro 2021, PC )Operating System(iOS 16, iPad OS 16, Windows 11,etc.) My Question or IssueI recently been Listening a lot i mean aaa lot, to a song Titled 'tis damn season, by Taylor Swift, but it never make it to my ...

  • Casual Listener
  • Plan Premium   Device (iPhone 11, iPad Pro 2021, PC ) Operating System (iOS 16, iPad OS 16, Windows 11,etc.)   My Question or Issue I recently been Listening a lot i mean aaa lot, ...
  • sultannadhar
  • Casual Listener
  • 115 Views
  • 2 replies
  • 1 likes
  • 115 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Finding local files

There is a new update in Spotify that changed the looks of everything, and I used to listen to local files on the sidebar. This new update is great, but I cannot find the local files page. I looked everywhere but still can't find it. Any pictures tha...

  • Regular
  • There is a new update in Spotify that changed the looks of everything, and I used to listen to local files on the sidebar. This new update is great, but I cannot find the local files page. I looked e...
  • abdulalif
  • Visitor
  • 14628 Views
  • 32 replies
  • 0 likes
  • App & Features
  • 14628 Views
  • 32 replies
  • 0 likes

Solved!! Can't remove grayed out songs from 'Liked songs' playlist.

Some songs that seems that was removed from Spotify aren't liked, but still in my Liked Songs playlist and I can't remove them.

  • Casual Listener
  • Some songs that seems that was removed from Spotify aren't liked, but still in my Liked Songs playlist and I can't remove them.
  • Prague
  • Composer
  • 106 Views
  • 5 replies
  • 0 likes
  • 106 Views
  • 5 replies
  • 0 likes

Solved!! I can't drag and drop my playlists into folders on desktop app

Whenever I try to drag and drop my playlists into folders my screen always flickers and doesn't allow me to move them. I've tried relaunching the app, updating it, deleting it from my computer and downloading it again, but nothing is working and I do...

  • Newbie
  • Whenever I try to drag and drop my playlists into folders my screen always flickers and doesn't allow me to move them. I've tried relaunching the app, updating it, deleting it from my computer and do...
  • Prague
  • Composer
  • 40 Views
  • 1 replies
  • 1 likes
  • 40 Views
  • 1 replies
  • 1 likes

How to remove and stop past podcasts from being recommended

Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only looming in my "Your Shows" despite having never followe...

  • Visitor
  • Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only loom...
  • Prague
  • Composer
  • 71 Views
  • 1 replies
  • 2 likes
  • 71 Views
  • 1 replies
  • 2 likes

Editorial playlist followers disappeared

Hi. I have a song called atmosphere on the editorial playlist called drones. There were over 40000 players followers but overnight this has dropped to 623. How can this happen please? I'm going to loose lots of streams due to this. https://open.spoti...

  • Music Fan
  • Hi.   I have a song called atmosphere on the editorial playlist called drones. There were over 40000 players followers but overnight this has dropped to 623. How can this happen please? I'm go...
  • 30 Views
  • 0 replies
  • 0 likes
  • 30 Views
  • 0 replies
  • 0 likes