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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • gyrtesersfd
  • Casual Listener
  • 72415 Views
  • 63 replies
  • 66 likes
  • 72415 Views
  • 63 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Jayemuller
  • Newbie
  • 36413 Views
  • 58 replies
  • 30 likes
  • 36413 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 132762 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 132762 Views
  • 62 replies
  • 48 likes

Can't recover my old playlists?

Question or Issue:When i tried to recover my old playlists none of the playlists showed up (see picture)

  • Casual Listener
  • Question or Issue: When i tried to recover my old playlists none of the playlists showed up (see picture)  
  • ribezaz
  • Rising Star 3
  • 146 Views
  • 3 replies
  • 1 likes
  • 146 Views
  • 3 replies
  • 1 likes

Superuser Contribution I'd like to remove a song from my history

The app played this particular song over and over again overnight and I'd very much like to remove it completely from my history as I don't really listen to that artist and it always pops up as the most listened song on my Spotify every single time. ...

  • Newbie
  • The app played this particular song over and over again overnight and I'd very much like to remove it completely from my history as I don't really listen to that artist and it always pops up as the m...
  • jdecock
  • Casual Listener
  • 72878 Views
  • 28 replies
  • 50 likes
  • 72878 Views
  • 28 replies
  • 50 likes

Followed discover weekly does not update on MacOS, iOS nor web

I've followed a friend's account's discover weekly for years. Somewhat recently it has stopped from updating on MY accounts, but yes on theirs.So every week their discover weekly updates as normal, but they are stuck on mine – often days or entire we...

  • Casual Listener
  • I've followed a friend's account's discover weekly for years. Somewhat recently it has stopped from updating on MY accounts, but yes on theirs. So every week their discover weekly updates as norma...
  • 77 Views
  • 0 replies
  • 0 likes
  • 77 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked songs now grouping by release

PlanPremiumCountryUKDeviceiPhone 12Operating SystemiOS My Question or IssueUp until the weekend, when I went into liked songs for an artist it showed all of the sings I had liked and for the most part downloaded so I could start playing one song and ...

  • Gig Goer
  • Plan Premium Country UK Device iPhone 12 Operating System iOS   My Question or Issue Up until the weekend, when I went into liked songs for an artist it showed all of the sings I had l...
  • Ozz69
  • Gig Goer
  • 10446 Views
  • 88 replies
  • 19 likes
  • 10446 Views
  • 88 replies
  • 19 likes

Solved!!Superuser Contribution Release Radar playlist not listed in saved/liked playlists on Web player

I liked my Release Radar for easy access every week, but I noticed on the Web player, this playlist does not show up in my list of liked/saved playlists. It shows up in My Library on mobile (Android), so it definitely is added. But on Firefox v110.0....

  • Gig Goer
  • I liked my Release Radar for easy access every week, but I noticed on the Web player, this playlist does not show up in my list of liked/saved playlists. It shows up in My Library on mobile (Android)...
  • Vasil
  • Moderator
  • 8542 Views
  • 42 replies
  • 1 likes
  • 8542 Views
  • 42 replies
  • 1 likes

Superuser Contribution Doesn't give me 30 minutes of ad-free music anymore

I feel like I’m being tormented with adverts to purchase Premium. Sometimes I watch 3 advertisements and I do not get 30 minutes of ad free music. Then 1 or 2 songs play and then the same advertisements again! I would not mind the advertisements if I...

  • Newbie
  • I feel like I’m being tormented with adverts to purchase Premium. Sometimes I watch 3 advertisements and I do not get 30 minutes of ad free music. Then 1 or 2 songs play and then the same advertiseme...
  • kraav7
  • Visitor
  • 32426 Views
  • 43 replies
  • 11 likes
  • 32426 Views
  • 43 replies
  • 11 likes

Onde vejo o pré save que fiz??

Fiz um pré save e não consigo ver Gostaria de saber como faço

  • Visitor
  • Fiz um pré save e não consigo ver Gostaria de saber como faço
  • alterdosom
  • Visitor
  • 6872 Views
  • 4 replies
  • 0 likes
  • 6872 Views
  • 4 replies
  • 0 likes

Solved!! No option to custom order playlists in my library

PlanFreeCountryUSADeviceHP laptopOperating SystemWindows 11My Question or IssueWhen I try to reorder playlists, it does not give me the option to custom sort them. This issue is on web browser and desktop app. Also, when I create a new playlist, it s...

  • Newbie
  • Plan Free Country USA Device HP laptop Operating System Windows 11 My Question or Issue When I try to reorder playlists, it does not give me the option to custom sort them. This issue is on ...
  • jimmy69
  • Casual Listener
  • 4753 Views
  • 5 replies
  • 4 likes
  • 4753 Views
  • 5 replies
  • 4 likes

Superuser Contribution Lack of sorting option.

I wanted to sort my Library of "Liked Songs" From oldest added to the new. Unfortunately there no such option in sorting list. Is it possible on phone or only on PC?PlanPremiumCountry DeviceRedmi 8TOperating SystemAndroid My Question or Issue

  • Casual Listener
  • I wanted to sort my Library of "Liked Songs" From oldest added to the new. Unfortunately there no such option in sorting list. Is it possible on phone or only on PC? Plan Premium Country   ...
  • dabK3r
  • Visitor
  • 286 Views
  • 4 replies
  • 0 likes
  • 286 Views
  • 4 replies
  • 0 likes

Superuser Contribution Too frequent ads

I have been receiving the problem of too frequent ads of spotify premium and random singers and bands, which do not provide 30min ad free music. Seldom do I see the advertisement with 30min ad free music. Such disrupts the user experience on using sp...

  • Visitor
  • I have been receiving the problem of too frequent ads of spotify premium and random singers and bands, which do not provide 30min ad free music. Seldom do I see the advertisement with 30min...
  • GAMER_SPAZE
  • Casual Listener
  • 2808 Views
  • 15 replies
  • 2 likes
  • 2808 Views
  • 15 replies
  • 2 likes

Solved!!Superuser Contribution Create AI Playlist does not show up

PlanPremium StudentCountryUKDeviceSamsung Galaxy Operating SystemAndroidMy Question or IssueI have not been able to use the create AI playlist feature despite having a premium plan and living in the UK. Is this feature not available for student premi...

  • Casual Listener
  • Plan Premium Student Country UK Device Samsung Galaxy  Operating System Android My Question or Issue I have not been able to use the create AI playlist feature despite having a premium ...
  • 7ths
  • Regular
  • 2441 Views
  • 4 replies
  • 0 likes
  • 2441 Views
  • 4 replies
  • 0 likes

Phone storage

Plan premiumCountry uk Device Samsung Galaxy S24+Operating SystemAndroid 14 My Question or IssueHi , my Spotify app storage is 1.6gb , how does it get so high ? Many thanks

  • Regular
  • Plan premium Country uk   Device Samsung Galaxy S24+ Operating System Android 14   My Question or Issue Hi , my Spotify app storage is 1.6gb , how does it get so high ?  ...
  • Amayy
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant sort the search

HiIm using Spotify on MacBook. if I search for an artist and click albums, they are in a random order, I want to see the album list by date. I cant see any way to do this. any ideas? thanks MrB

  • Newbie
  • Hi Im using Spotify on MacBook.  if I search for an artist and click albums, they are in a random order, I want to see the album list by date. I cant see any way to do this. any ideas?  ...
  • Vasil
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won’t play explicit songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I keep trying to play songs by artists.. Spotify won’t play them because it says they are ex...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I keep t...
  • Moody23
  • Visitor
  • 15143 Views
  • 13 replies
  • 0 likes
  • 15143 Views
  • 13 replies
  • 0 likes

Superuser Contribution My Liked play list won't play.

My like play list is not functioning. I can search for an artist and it will play, but nothing works with my like list. Please help

  • Visitor
  • My like play list is not functioning. I can search for an artist and it will play, but nothing works with my like list. Please help
  • Ivelina
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add song to playlist

I'm in the U.S. on a free account. I've tried on both my laptop and the app on my phone to add a song to a playlist a friend shared with me to no avail. The playlist appears in my library - see screenshot - it's called Bachelorette Weekend. But when ...

  • Newbie
  • I'm in the U.S. on a free account. I've tried on both my laptop and the app on my phone to add a song to a playlist a friend shared with me to no avail.   The playlist appears in my library - ...
  • Vasil
  • Moderator
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution In the updated iPhone app, how do I see recently played songs?

PlanPremiumCountryAustraliaDeviceiPhone 15 ProOperating SystemiOS 17.6.1 My Question or IssueHow do I find a list of recently played songs? I commonly switch between listening to some music (some in playlists, some individual songs) and podcasts. I s...

  • Casual Listener
  •   Plan Premium Country Australia Device iPhone 15 Pro Operating System iOS 17.6.1   My Question or Issue How do I find a list of recently played songs?   I commonly switch...
  • dm_ragewaar
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • Music iPhone iOS
  • 153 Views
  • 2 replies
  • 0 likes

Superuser Contribution I cant see my blend story on one of my blends

All of my blends work correctly except for one. I cannot view the bend story and if I try to click the circle to view it, there is just a black screen with a circular arrow

  • Newbie
  • All of my blends work correctly except for one. I cannot view the bend story and if I try to click the circle to view it, there is just a black screen with a circular arrow
  • finbarriga
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Superuser Contribution Anroid app doesn't recognize new playlist made on desktop app

PlanPremiumCountryGermanyOperating System(Windows 10 pro / Android 8.1.0 My Question or IssueI just made a new playlist on the Desktop App (1.2.40.599.g606b7f29). Usually, when I open the the Android App (8.9.50.552), it has the new playlist in the l...

  • Newbie
  • Plan Premium Country Germany Operating System (Windows 10 pro / Android 8.1.0   My Question or Issue I just made a new playlist on the Desktop App (1.2.40.599.g606b7f29). Usually, when I...
  • voldemortician
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Superuser Contribution New "Songs like This" feature

Add a new feature to the individual song menu titled "More music like this" which opens to a new playlist titled "Songs like (song name) by (artist)" which is a curated smart playlist to find more music specifically like the song you're requesting. N...

  • Casual Listener
  • Add a new feature to the individual song menu titled "More music like this" which opens to a new playlist titled "Songs like (song name) by (artist)" which is a curated smart playlist to find more mu...
  • tom_mcbride
  • Visitor
  • 669 Views
  • 5 replies
  • 2 likes
  • 669 Views
  • 5 replies
  • 2 likes