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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3034 Views
  • 49 replies
  • 2 likes
  • 3034 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • Aiden84
  • Visitor
  • 8889 Views
  • 244 replies
  • 12 likes
  • 8889 Views
  • 244 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

Solved!! With the new plus button instead of the heart, how do I unlike songs now?!

I don’t care if the button is a heart or a check or a plus, but I really care that the functionality to unlike a song is gone. I’ve had my account for years, and there are songs in my “Liked Songs” playlist that I don’t want there anymore. Before, I’...

  • Casual Listener
  • I don’t care if the button is a heart or a check or a plus, but I really care that the functionality to unlike a song is gone. I’ve had my account for years, and there are songs in my “Liked Songs” p...
  • kaworu_bloodpaw
  • Roadie
  • 69 Views
  • 1 replies
  • 1 likes
  • 69 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Community][Discover] Christmas Music Ends After Christmas

I searched for Christmas music around the holidays and we streamed a LOT of Christmas music the entire month of December. But now my Discover Weekly is filled with holiday music. STILL in February. Spotify needs to add to their Discover algorithm tha...

  • Casual Listener
  • I searched for Christmas music around the holidays and we streamed a LOT of Christmas music the entire month of December. But now my Discover Weekly is filled with holiday music. STILL in February. S...
  • skipclark
  • Casual Listener
  • 838 Views
  • 8 replies
  • 3 likes
  • Community
    Discover
  • 838 Views
  • 8 replies
  • 3 likes

Solved!!Superuser Contribution Liked songs / adding to library not working

PlanPremiumCountryFinland DeviceSamsung Galaxy S8Operating SystemAndroid 9 My Question or IssueThis issue has been persisting for about a week. My phone has always been able to run Spotify perfectly, besides a few lag issues here and there. For some ...

  • Casual Listener
  • Plan Premium Country Finland   Device Samsung Galaxy S8 Operating System Android 9   My Question or Issue This issue has been persisting for about a week. My phone has always bee...
  • SpiritualCard
  • Casual Listener
  • 107 Views
  • 2 replies
  • 0 likes
  • 107 Views
  • 2 replies
  • 0 likes

Superuser Contribution Daily mix plays wrong playlist

When I try to play one of my daily mix playlists, for example if i have one filled with jazz music, it will play a completely different playlist that seems like it would be one of my other daily playlists, but will for example be just heavy metal. If...

  • Newbie
  • When I try to play one of my daily mix playlists, for example if i have one filled with jazz music, it will play a completely different playlist that seems like it would be one of my other daily play...
  • lizboc
  • Newbie
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist songs

PlanPremiumCountryCanadaDeviceiPhone 12Operating SystemiOS 16.3.1 My Question or IssueI enhanced my playlist and I accidentally clicked remove reccomendation when I meant to add to my playlist and I added the song back to my playlist but when I click...

  • Visitor
  • Plan Premium Country Canada Device iPhone 12 Operating System iOS 16.3.1   My Question or Issue I enhanced my playlist and I accidentally clicked remove reccomendation when I meant to ...
  • Joan
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop][Playlists] I want to be able to reset ALL Spotify playlists

I recently had a party for my Mexican friends. I spent many days listening to a lot of Mexican and other Latin music. I put together some excellent playlists that everybody loved. But now Discover Weekly and Release Radar have predominantly Mexican/L...

  • Regular
  • I recently had a party for my Mexican friends. I spent many days listening to a lot of Mexican and other Latin music. I put together some excellent playlists that everybody loved. But now Discover We...
  • Yearofthegoat
  • Newbie
  • 6253 Views
  • 10 replies
  • 0 likes
  • Desktop
    Playlists
  • 6253 Views
  • 10 replies
  • 0 likes

Superuser Contribution Delete podcast from listening history ( A BASIC FEATURE)

PlanPremiumCountryUkDeviceHuewai 8xOperating SystemAndroid Oreo My Question or IssueLike many who have already posted requests for the above im shocked and appalled that such a basic feature such as deleting a recently played poscast from your histor...

  • Casual Listener
  •   Plan Premium Country Uk Device Huewai 8x Operating System Android Oreo   My Question or Issue Like many who have already posted requests for the above im shocked and appal...
  • SS0931
  • Casual Listener
  • 52795 Views
  • 23 replies
  • 51 likes
  • 52795 Views
  • 23 replies
  • 51 likes

Local Files show up on phone, but not my other PC

So on my desktop computer (Windows), I can download Mp3 files and add them to playlist using the local files feature, and with this feature I can also listen to them on my phone, as long as I used the PC to add them to the playlist first. This all wo...

  • Newbie
  • So on my desktop computer (Windows), I can download Mp3 files and add them to playlist using the local files feature, and with this feature I can also listen to them on my phone, as long as I used th...
  • emacinnes
  • Visitor
  • 1602 Views
  • 2 replies
  • 0 likes
  • 1602 Views
  • 2 replies
  • 0 likes

Playlist set to private and Spotify support refuse to help me.

PlanFreeCountryUKOperating System(Windows 10) So recently my playlist got set to private and the only explanation I got was an accusation of me breaking the terms of service but they didn't tell me what I did... "Spotify has removed the ability for o...

  • Newbie
  • Plan Free Country UK Operating System (Windows 10)   So recently my playlist got set to private and the only explanation I got was an accusation of me breaking the terms of service but t...
  • LoftMusic
  • Regular
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs only play on phone

My liked songs playlist will only play on my phone and when I try to connect the phone to my tv or other device it won't connect so that I can listen to my liked songs on another device. I have an S23 Ultra running Android 13. If I try to play it on ...

  • Regular
  • My liked songs playlist will only play on my phone and when I try to connect the phone to my tv or other device it won't connect so that I can listen to my liked songs on another device. I have an S2...
  • I_am_Gr00t
  • Regular
  • 152 Views
  • 4 replies
  • 0 likes
  • 152 Views
  • 4 replies
  • 0 likes

Superuser Contribution Listening History on Desktop

PlanPremiumCountry USA Device2021 Dell laptopOperating SystemWindows 10 My Question or IssueMessage boards and FAQ refer to a page saying to click hamburger icon for listening history but this is either wrong or out dated information. (https://suppor...

  • Newbie
  • Plan Premium Country USA   Device 2021 Dell laptop Operating System Windows 10   My Question or Issue Message boards and FAQ refer to a page saying to click hamburger icon for l...
  • Dian
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo hacer mi playlist colaborativa

hice una playlist y quiero que mis amigos agreguen canciones pero no me sale la opción de hacerla colaborativa

  • Visitor
  • hice una playlist y quiero que mis amigos agreguen canciones pero no me sale la opción de hacerla colaborativa
  • Dian
  • Moderator
  • 535 Views
  • 5 replies
  • 0 likes
  • 535 Views
  • 5 replies
  • 0 likes

Superuser Contribution Daily mixes get mixed up

PlanPremiumCountryRomaniaDeviceDesktopOperating SystemWindows 11 My Question or IssueAs can be seen in the screenshot, there is a problem with the daily mixes. In the "Recently played" section, Daily Mix 3 contains the artists "Ad Infinitum, Enemy In...

  • Casual Listener
  • Plan Premium Country Romania Device Desktop Operating System Windows 11   My Question or Issue As can be seen in the screenshot, there is a problem with the daily mixes. In the "Recent...
  • tibich
  • Casual Listener
  • 141 Views
  • 2 replies
  • 1 likes
  • Daily Mix
  • 141 Views
  • 2 replies
  • 1 likes

Superuser Contribution Blocked Artists Still Appearing on Discover Weekly and Recommended Songs?

PlanPremium My Question or IssueWhen I have blocked an artist from playing, their songs and songs they feature in still appear on my Discover Weekly and Recommended Songs. Is there a way to fully block them? I have tried unblocking and blocking them ...

  • Newbie
  • Plan Premium   My Question or Issue When I have blocked an artist from playing, their songs and songs they feature in still appear on my Discover Weekly and Recommended Songs. Is there a way...
  • Alex
  • Moderator
  • 596 Views
  • 4 replies
  • 1 likes
  • 596 Views
  • 4 replies
  • 1 likes

Superuser Contribution Doesn't give me 30 minutes of ad-free music anymore

I feel like I’m being tormented with adverts to purchase Premium. Sometimes I watch 3 advertisements and I do not get 30 minutes of ad free music. Then 1 or 2 songs play and then the same advertisements again! I would not mind the advertisements if I...

  • Newbie
  • I feel like I’m being tormented with adverts to purchase Premium. Sometimes I watch 3 advertisements and I do not get 30 minutes of ad free music. Then 1 or 2 songs play and then the same advertiseme...
  • Alex
  • Moderator
  • 6393 Views
  • 16 replies
  • 1 likes
  • 6393 Views
  • 16 replies
  • 1 likes

deleting playlist from my library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amayy
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

There is a way to full reset my profile, and clear played list and recomendations?

Hi. I've reading and see that there is not a way to remove selectively played songs or recomendations. Bot have some smart speakers with alexa, and they are associated to my account. Sometimes my family uses that speakers to play some other things, a...

  • Newbie
  • Hi. I've reading and see that there is not a way to remove selectively played songs or recomendations. Bot have some smart speakers with alexa, and they are associated to my account. Sometimes my fam...
  • Amayy
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Solved!! Why don't my songs appear anymore?

The songs I liked no longer appear on my list of "Songs you like". Now it doesn't even give me the option to like them.

  • Visitor
  • The songs I liked no longer appear on my list of "Songs you like". Now it doesn't even give me the option to like them.
  • MattSuda
  • Spotify Star
  • 104 Views
  • 2 replies
  • 1 likes
  • 104 Views
  • 2 replies
  • 1 likes

Superuser Contribution An invited collaborator can't add songs

Spotify PremiumUSA Macbook and iPhone I have a public playlist that I invited collaborators too. Two of those collaborators were able to successfully add songs, however the other two aren't able to add songs and can't even find my playlist when follo...

  • Visitor
  • Spotify Premium USA   Macbook and iPhone   I have a public playlist that I invited collaborators too. Two of those collaborators were able to successfully add songs, however the other ...
  • MattSuda
  • Spotify Star
  • 9249 Views
  • 22 replies
  • 4 likes
  • 9249 Views
  • 22 replies
  • 4 likes

Superuser Contribution [Other] Bring back the HEART

Spotify is testing a feature wherein there is no longer the ability to single-click a Heart icon to like a song. Instead we’re forced to click a plus sign and choose from an array of options. There are several reasons why this causes negative impact ...

  • Music Fan
  • Spotify is testing a feature wherein there is no longer the ability to single-click a Heart icon to like a song.   Instead we’re forced to click a plus sign and choose from an array of options...
  • MattSuda
  • Spotify Star
  • 1151 Views
  • 6 replies
  • 30 likes
  • Other
  • 1151 Views
  • 6 replies
  • 30 likes