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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302011 Views

96 replies

91 likes

  • 302011 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165109 Views

238 replies

44 likes

  • 165109 Views
  • 238 replies
  • 44 likes

Songs not being added to Playlists

PlanPremiumCountrySri LankaDeviceSamsung Galaxy Note 20Operating SystemAndroid Version 13 My Question or IssueI keep adding new songs to my Playlists but they do not get added to the library. Notifications comes says they are added but they are not t...

Visitor

Plan Premium Country Sri Lanka Device Samsung Galaxy Note 20 Operating System Android Version 13   My Question or Issue I keep adding new songs to my Playlists but they do not get adde...

MateusM

Spotify Star

94 Views

1 replies

0 likes

  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes not being saved when changing track order in playlists

PlanPremiumCountryUKDeviceSamsung Galaxy S25 UltraOperating SystemAndroid 15 My Question or IssueOn the android app, I'm using the edit function in playlists to reorder the tracks. At the end of the editable list there are tracks viewing which aren't...

Newbie

  Plan Premium Country UK Device Samsung Galaxy S25 Ultra Operating System Android 15   My Question or Issue On the android app, I'm using the edit function in playlists to reord...

Dessi

Moderator

101 Views

1 replies

0 likes

Android
App
Galaxy
Playlists
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Videos stop playing when the next song plays

PlanPremiumCountryNetherlandsDeviceiPhone SE, LaptopOperating SystemiOS 18.5, Windows 11 My Question or IssueI like the fact that I can now watch videos (I seem to be the only one) but lately whenever I am watching the music video and the next song p...

Newbie

Plan Premium Country Netherlands Device iPhone SE, Laptop Operating System iOS 18.5, Windows 11   My Question or Issue I like the fact that I can now watch videos (I seem to be the onl...

TikoMinasyan

Casual Listener

225 Views

3 replies

1 likes

  • 225 Views
  • 3 replies
  • 1 likes

My spotify keeps adding songs to my playlists, refusing to show my que, and not allowing me to make

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MateusM

Spotify Star

93 Views

1 replies

0 likes

  • 93 Views
  • 1 replies
  • 0 likes

Solved!! The playlist name change is not working

PlanPremiumCountryPolandDevice(PC and Phone)Operating System(Windows 11,Android 15) My Question or IssueI wanted to change the name of the playlist, but after saving the changes, nothing changes.

Casual Listener

Plan Premium Country Poland Device (PC and Phone) Operating System (Windows 11,Android 15)   My Question or Issue I wanted to change the name of the playlist, but after saving the chan...

Billy-J

Spotify Star

318 Views

5 replies

0 likes

  • 318 Views
  • 5 replies
  • 0 likes

Recently Played Artists not showing up

PlanPremiumCountry Device(iPhone 16 pro max)Operating System My Question or IssueThe recently played artists section in my profile has not been updating for the last hour.

Music Fan

Plan Premium Country   Device (iPhone 16 pro max) Operating System     My Question or Issue The recently played artists section in my profile has not been updating for the la...

Billy-J

Spotify Star

128 Views

3 replies

0 likes

  • 128 Views
  • 3 replies
  • 0 likes

Superuser Contribution Uninstalled and reinstalled app - now everything is gone

PlanPremiumCountryUSADeviceAndroid and Windows My Question or IssueThe Android app was not loading yesterday morning or last night, so I uninstalled and reinstalled the app. Now everything is gone. My Liked Songs were in the thousands and now there a...

Visitor

Plan Premium Country USA Device Android and Windows   My Question or Issue The Android app was not loading yesterday morning or last night, so I uninstalled and reinstalled the app. Now ...

Vasil

Moderator

283 Views

5 replies

0 likes

Account issue
Accounts
Music disappearing
Playlists recovery mobile
Spotify please fix it
  • 283 Views
  • 5 replies
  • 0 likes

Solved!! Option to Duplicate Your Liked Songs Playlist and Make It Public

Be able to create a duplicate of your Liked Songs playlist, so you can make it public and access it from another device, like a friend's phone, when you don't have your own

Regular

Be able to create a duplicate of your Liked Songs playlist, so you can make it public and access it from another device, like a friend's phone, when you don't have your own

VengeanceFan7

Music Fan

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle features seem a bit broken with Amazon echo

PlanPremiumDeviceEcho Dot + PC for monitoring / play controls My Question or IssueTo further describe the setup, I have an echo dot (amazon alexa) which I start Spotify playback on and at the same time I start the Spotify app on my PC in "playing on ...

Newbie

Plan Premium Device Echo Dot + PC for monitoring / play controls   My Question or Issue To further describe the setup, I have an echo dot (amazon alexa) which I start Spotify playback on a...

Dessi

Moderator

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OscarDC

Moderator

82 Views

1 replies

0 likes

  • 82 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Downloading/Removing Local FIles

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 11My Question or IssueMy Local Files stop at **bleep** Files. Even though i have more than **bleep** files in the selected folder. Ive tried making a new folder and deleting all the current dow...

Regular

Plan Premium Country Germany Device PC Operating System Windows 11 My Question or Issue My Local Files stop at **bleep** Files. Even though i have more than **bleep** files in the selected f...

mika27

Regular

740 Views

6 replies

0 likes

  • 740 Views
  • 6 replies
  • 0 likes

Superuser Contribution Option to have Smart Shuffle NOT add songs to the queue if the song is already in the playlist

As I play music, I normally have Smart Shuffle turned on so that it can recommend me songs from bands that I listen to that I may not have added to my playlist already (been meaning to clean-up and add songs to all of my playlists but been too lazy t...

Regular

As I play music, I normally have Smart Shuffle turned on so that it can recommend me songs from bands that I listen to that I may not have added to my playlist already (been meaning to clean-up and a...

Dessi

Moderator

287 Views

5 replies

0 likes

  • 287 Views
  • 5 replies
  • 0 likes

Something is creating new, empty playlists and they are clogging up my library.

PlanPremiumCountryUSADeviceDesktop and Pixel 8 ProOperating SystemWindows 10 My Question or IssueEvery time I open spotify on my desktop, there are more and more "My Playlist #[number]" playlists in my library. They are empty. They are not playlists ...

Newbie

Plan Premium Country USA Device Desktop and Pixel 8 Pro Operating System Windows 10   My Question or Issue Every time I open spotify on my desktop, there are more and more "My Playlist...

Amay

Spotify Star

137 Views

1 replies

0 likes

Duplicated
Duplicated Playlist
Empty playlists
poor UX
UX
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Disappearing Music

I tried to listen to a song in my Likes playlist, but when the ads finished, the song disappeared. I did it with two more songs from the same album and had the same issue. When I checked the album, it was now listed as only having one song in the ent...

Casual Listener

I tried to listen to a song in my Likes playlist, but when the ads finished, the song disappeared. I did it with two more songs from the same album and had the same issue. When I checked the album, i...

GayBankerBex

Casual Listener

222 Views

2 replies

0 likes

  • 222 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't delete folder/move folders

PlanFreeCountryEnglandDeviceSamsung A52sOperating SystemAndroid My Question or IssueI can't delete a folder I've created. I've tried the web version on my phone, and my Xbox so thag I way I get an option, so it seems the device isn't relevant. I clic...

Casual Listener

Plan Free Country England Device Samsung A52s Operating System Android   My Question or Issue I can't delete a folder I've created. I've tried the web version on my phone, and my Xbox ...

Joan

Moderator

279 Views

5 replies

0 likes

folders
playlist folders
  • 279 Views
  • 5 replies
  • 0 likes

Add the ability to click and drag on the progress bar to scrub through songs more easily.

It would be great if we could scrub through (eg. to a favourite part of a song) a song on the progress bar. It would make rewinding a fast forwarding a song a lot better. Thanks!

Casual Listener

It would be great if we could scrub through (eg. to a favourite part of a song) a song on the progress bar. It would make rewinding a fast forwarding a song a lot better. Thanks!

osornios

Spotify Star

165 Views

1 replies

0 likes

  • 165 Views
  • 1 replies
  • 0 likes

Playing a different track than the one displayed

Hi,I am newbie to this app and there is something I do not get. I play jazz piano and I practice specific tunes (for example Beatiful Love) and I want to listen to various versions of the standard.I search the correspding tracks (say Track: Beatiful ...

Newbie

Hi, I am newbie to this app and there is something I do not get.   I play jazz piano and I practice specific tunes (for example Beatiful Love) and I want to listen to various versions of the ...

MateusM

Spotify Star

143 Views

1 replies

0 likes

  • 143 Views
  • 1 replies
  • 0 likes

Not all but certain artists' songs have disappeared from my liked songs library

PlanFreeCountryU.S.ADevice(Samsung S22, LG GRAM, Samsung TV)Operating System(Windows 11,etc.) My Question or IssueIn my liked songs library, songs of certain artists have disappeared despite me never touching those songs and I am not sure how these s...

Newbie

Plan Free Country U.S.A Device (Samsung S22, LG GRAM, Samsung TV) Operating System (Windows 11,etc.)   My Question or Issue In my liked songs library, songs of certain artists have dis...

Amay

Spotify Star

120 Views

1 replies

1 likes

  • 120 Views
  • 1 replies
  • 1 likes

Unhide multiple/all songs from playlist

PlanPremium Platform(Android app, desktop app, web app) My Question or IssueI have many hidden songs in multiple playlists, which I would like to unhide. I read in a forum post in 2023 that it should be possible to scroll down to the end of the playl...

Newbie

  Plan Premium   Platform (Android app, desktop app, web app)   My Question or Issue I have many hidden songs in multiple playlists, which I would like to unhide. I read in a f...

Billy-J

Spotify Star

122 Views

1 replies

0 likes

  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suggestions de titres

Bonsoir, J'aimerai beaucoup avoir la possibilité d'avoir, dans une fenêtre supplémentaire, une suggestion de titres en fonction de mon écoute du moment. Et me donner la possibilité d'avoir aussi cette suggestion de titres calculée pour chaque playlis...

Casual Listener

Bonsoir,   J'aimerai beaucoup avoir la possibilité d'avoir, dans une fenêtre supplémentaire, une suggestion de titres en fonction de mon écoute du moment. Et me donner la possibilité d'avoir a...

Yordan

Moderator

130 Views

1 replies

0 likes

  • 130 Views
  • 1 replies
  • 0 likes