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Please see below the most popular frequently asked questions.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54632 Views
  • 59 replies
  • 61 likes
  • 54632 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24218 Views
  • 44 replies
  • 28 likes
  • 24218 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120664 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120664 Views
  • 62 replies
  • 48 likes

Superuser Contribution Why can't I add some songs to additional playlists?

In my library I have 2 lists. One is all of my songs and the second is a selection of songs from 'all'. Some songs won't add to the second list and some appear to be added (green tick) but don't show or play in the second list.For clarity, one list i...

  • Visitor
  • In my library I have 2 lists. One is all of my songs and the second is a selection of songs from 'all'. Some songs won't add to the second list and some appear to be added (green tick) but don't show...
  • MihailY
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Daily Drive: same music again and again

Hello team, Daily Drive landed in France couple of weeks ago and I LOVE the idea.The podcast are great and I love how they are mixed with music. But for any reason, it feels like the music that got selected on the daily mix is always the same-ish. Al...

  • Composer
  • Hello team, Daily Drive landed in France couple of weeks ago and I LOVE the idea. The podcast are great and I love how they are mixed with music.   But for any reason, it feels like the music...
  • Harveyboy83
  • Casual Listener
  • 11167 Views
  • 56 replies
  • 46 likes
  • 11167 Views
  • 56 replies
  • 46 likes

Superuser Contribution Problème playlist Lecture aléatoire

PlanPremiumCountryFranceDeviceiPhone 11Operating SystemiOS 15.1My Question or Issue Bonjour a tous ! Voila maintenant plusieurs mois que j’ai spotify premium. J’ai un petit problème avec la lecture aléatoire de la playlist.J’ai environ 1800 musiques ...

  • Casual Listener
  •   Plan Premium Country France Device iPhone 11 Operating System iOS 15.1 My Question or Issue   Bonjour a tous !   Voila maintenant plusieurs mois que j’ai spotify premium...
  • pat86
  • Newbie
  • 12283 Views
  • 19 replies
  • 9 likes
  • 12283 Views
  • 19 replies
  • 9 likes

Solved!!Superuser Contribution Removing Tracks from History/Algorithms

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy wife (despite having her own spotify account) has been listening to thunderstorm tracks un...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My wife...
  • Woodz1
  • Visitor
  • 18757 Views
  • 28 replies
  • 42 likes
  • 18757 Views
  • 28 replies
  • 42 likes

Superuser Contribution Find Followed Podcasts

Since the interface update I can't find where all my followed Podcasts have gone. I used to access through the Browse heading, but that is gone. Can someone let me know how I access them again. or can we bring that Browse button back please.

  • Casual Listener
  • Since the interface update I can't find where all my followed Podcasts have gone. I used to access through the Browse heading, but that is gone. Can someone let me know how I access them again. or ca...
  • Eni
  • Moderator
  • 1042 Views
  • 7 replies
  • 0 likes
  • 1042 Views
  • 7 replies
  • 0 likes

Can't delete album from library

PlanFamily premium Country DeviceSamsung Galaxy 9Operating SystemAndroid Kernel My Question or IssueI keep on trying to uninstall an album from my library and un-liking/un-saving the album but it keeps on re-appearing in my library and re-downloading...

  • Regular
  • Plan Family premium  Country   Device Samsung Galaxy 9 Operating System Android Kernel   My Question or Issue I keep on trying to uninstall an album from my library and un-li...
  • Cookie_00641
  • Newbie
  • 4813 Views
  • 10 replies
  • 1 likes
  • 4813 Views
  • 10 replies
  • 1 likes

Superuser Contribution Songs being randomly replaced in playlists

PlanPremium CountryBrazil DeviceAll devices Operating SystemAll systems My Question or IssueSongs in playlists are being replaced with random versions from artists I've never heard of. For example, "The Hard Way", by PNAU, plays some weird xylophone ...

  • Music Fan
  • Plan Premium   Country Brazil   Device All devices   Operating System All systems   My Question or Issue Songs in playlists are being replaced with random versions fr...
  • willt2
  • Casual Listener
  • 1214 Views
  • 12 replies
  • 3 likes
  • playlist
    Song
  • 1214 Views
  • 12 replies
  • 3 likes

Spotify keeps adding songs to my playlists

Recently I've noticed that Spotify keeps adding songs to my playlists. These playlists have 300+ songs that I've curated over the years. Even if I delete the new suggestions, there's a new one added 3-4 songs later. I made my playlists private and th...

  • Visitor
  • Recently I've noticed that Spotify keeps adding songs to my playlists. These playlists have 300+ songs that I've curated over the years. Even if I delete the new suggestions, there's a new one added...
  • Amayy
  • Spotify Star
  • 92 Views
  • 1 replies
  • 2 likes
  • 92 Views
  • 1 replies
  • 2 likes

Superuser Contribution I am unable to add local files songs to just one specific playlist

In just one specific playlist I try to add a local files songs, it says it has been added but when I look into the playlist the song is not there. The same songs I am able to add into other playlists but not in this one playlist and idk why.

  • Visitor
  • In just one specific playlist I try to add a local files songs, it says it has been added but when I look into the playlist the song is not there. The same songs I am able to add into other playlists...
  • Joan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Can i upload my own music to spotify

Hello is it possible to upload my music own spotify?i compose a music by using sharpners for Japanese knives and people also like it on YouTube and SoundCloud.how can i upload it so that you can also tell me about it.

  • Casual Listener
  • Hello  is it possible to upload my music own spotify? i compose a music by using sharpners for Japanese knives  and people also like it on YouTube and SoundCloud. how can...
  • Not applicable
  • 903 Views
  • 2 replies
  • 0 likes
  • 903 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution One playlist for all my songs

Hi, is it possible to combine/merge all my playlist to get all music into one long master list? regards Henrik

  • Casual Listener
  • Hi,    is it possible to combine/merge all my playlist to get all music into one long master list?  regards  Henrik 
  • alysehernandez
  • Visitor
  • 1355 Views
  • 4 replies
  • 0 likes
  • 1355 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't play any Paramore on my Spotify account. Not a blocked artist.

Any time I try to play Paramore it either says "the tracks on this release are not available" or the songs show up but are automatically skipped to other recommended artists. Paramore is not blocked from playing on my account and I can't find anythin...

  • Visitor
  • Any time I try to play Paramore it either says "the tracks on this release are not available" or the songs show up but are automatically skipped to other recommended artists. Paramore is not blocked ...
  • OscarDC
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Date scroller, sort by genre, and search bar missing from Liked Songs..

PlanPremiumCountryUnited StatesDeviceiPhone 15 ProOperating SystemiOS 17.0.3 My Question or IssueSo I've been using Spotify for 3 years now, and I've always liked how on mobile, in Liked Songs, the scroll bar on the side actually showed you the date ...

  • Newbie
  • Plan Premium Country United States Device iPhone 15 Pro Operating System iOS 17.0.3   My Question or Issue So I've been using Spotify for 3 years now, and I've always liked how on mobi...
  • JayG24
  • Newbie
  • 1223 Views
  • 11 replies
  • 5 likes
  • 1223 Views
  • 11 replies
  • 5 likes

Liked Songs (from Library) ... not liked (from searching)

PlanPremiumCountryBelgium Device(iPhone 8, Dell XPS 15 Laptop)Operating System(iOS 13.3.1, Windows 10) My Question or IssueHello everyone,I have some issue here, with my liked songs.Indeed, I see different things according to the way I look for the s...

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  • Regular
  •   Plan Premium Country Belgium 🙂   Device (iPhone 8, Dell XPS 15 Laptop) Operating System (iOS 13.3.1, Windows 10)   My Question or Issue Hello everyone, I have some ...
  • 123840730
  • Casual Listener
  • 2822 Views
  • 5 replies
  • 2 likes
  • 2822 Views
  • 5 replies
  • 2 likes

Superuser Contribution There used to be podcasts in my daily drive, now there’s just music

In the daily drive playlist there used to be a combination of music and podcasts however for a few days now there has only been music in there and no podcasts, what can I do to get them back?

  • Casual Listener
  • In the daily drive playlist there used to be a combination of music and podcasts however for a few days now there has only been music in there and no podcasts, what can I do to get them back?
  • rayhouse
  • Newbie
  • 919 Views
  • 15 replies
  • 11 likes
  • 919 Views
  • 15 replies
  • 11 likes

Superuser Contribution Local files not working in "Favorites" list

PlanPremiumCountry DeviceSamsung S20+Operating SystemAndroid My Question or IssueI have improted a local file. However since recently it doesnt seem to work in my "favorites" list. In all of my other playlists I can play the song. I had a file in my ...

  • Casual Listener
  • Plan Premium Country   Device Samsung S20+ Operating System Android   My Question or Issue I have improted a local file. However since recently it doesnt seem to work in my "favor...
  • Raptauryx
  • Casual Listener
  • 1496 Views
  • 26 replies
  • 3 likes
  • 1496 Views
  • 26 replies
  • 3 likes

Superuser Contribution Playlist of songs by liked artists

Hi Is there a way to play random songs by liked artists?PlanPremiumCountryIreland DeviceMotorola android Operating System My Question or Issue

  • Casual Listener
  • Hi   Is there a way to play random songs by liked artists? Plan Premium Country Ireland  Device Motorola android  Operating System     My Question or Issue  
  • LadyRuthF
  • Casual Listener
  • 94 Views
  • 3 replies
  • 0 likes
  • 94 Views
  • 3 replies
  • 0 likes

Superuser Contribution Passage d'une playlist à l'autre et mise en pause pendant un stream

J'ai 2 problèmes quand je met un titre quelconque à la fin de ce titre Spotify enchaine sur un titre d'une autre playlist que j'ai créé, par exemple si je lance une playlist à la fin de tous les morceau il lance l'autre playlist alors que je ne le ve...

  • Visitor
  • J'ai 2 problèmes quand je met un titre quelconque à la fin de ce titre Spotify enchaine sur un titre d'une autre playlist que j'ai créé,  par exemple si je lance une playlist à la fin de tous le...
  • AlejaR
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution most of my playlists, liked songs are gone

PlanFreeCountryIndiaOperating SystemWindows 10My IssueI just downloaded the desktop app and none of my liked songs or playlists are available. My entire library is empty except for a few artists and a single playlist. I checked the web player and the...

  • Visitor
  •   Plan Free Country India Operating System Windows 10 My Issue I just downloaded the desktop app and none of my liked songs or playlists are available. My entire library is empty except ...
  • OscarDC
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO SONG OR PODCAST APPEAR ON PLAYLIST

PlanFreeCountryMALAYSIADevice OPPO A95Operating SystemANDROID My Question or IssueMy player stuck on one podcast and was unable to switch to other songs or podcasts. Besides, it seems like no song is appeared on any of the playlist.

  • Newbie
  • Plan Free Country MALAYSIA Device  OPPO A95 Operating System ANDROID   My Question or Issue My player stuck on one podcast and was unable to switch to other songs or podcasts. Bes...
  • OscarDC
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes