Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • lad_elusive
  • Regular
  • 77424 Views
  • 61 replies
  • 67 likes
  • 77424 Views
  • 61 replies
  • 67 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • hazeyp
  • Newbie
  • 41029 Views
  • 58 replies
  • 30 likes
  • 41029 Views
  • 58 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 135407 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 135407 Views
  • 62 replies
  • 48 likes

Phone doesnt show local files in playlist.

PlanPremiumCountryUnited states DeviceSamsung galaxy s22Operating System Android / Windows My Question or IssueMy phone won't play or show local files that are in a playlist. The files are on my phone and PC. It shows up and plays fine on PC. If I pl...

spotpc.png phonelocal.jpg phonelocal2.jpg
  • Newbie
  •   Plan Premium Country United states   Device Samsung galaxy s22 Operating System  Android / Windows    My Question or Issue My phone won't play or show local fil...
  • MissMarLun
  • Newbie
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'd like to remove a song from my history

The app played this particular song over and over again overnight and I'd very much like to remove it completely from my history as I don't really listen to that artist and it always pops up as the most listened song on my Spotify every single time. ...

  • Newbie
  • The app played this particular song over and over again overnight and I'd very much like to remove it completely from my history as I don't really listen to that artist and it always pops up as the m...
  • PopoChubbs
  • Casual Listener
  • 76922 Views
  • 29 replies
  • 50 likes
  • 76922 Views
  • 29 replies
  • 50 likes

Superuser Contribution Liked songs playlist playing songs that were not liked

 This is on the web app (long story). As you can see, it's the standard shuffle, so it should only queue songs that are part of the playlist. This being the liked songs playlist, only liked songs should appear, which sometimes isn't the case for some...

1000014530.png
  • Roadie
  •   This is on the web app (long story). As you can see, it's the standard shuffle, so it should only queue songs that are part of the playlist. This being the liked songs playlist, only liked songs s...
  • Vasil
  • Moderator
  • 74 Views
  • 1 replies
  • 1 likes
  • 74 Views
  • 1 replies
  • 1 likes

Superuser Contribution How does spotify sort local local files?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9)Operating System(Android Oreo, Windows 10,etc.) My Question or Issue I have been combing through this forum and several others trying to get my locally stored podcast playlist to sort properly...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9) Operating System (Android Oreo, Windows 10,etc.)   My Question or Issue   I have been combing through th...
  • Vasil
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: It constantly says I'm offline even though I have a secure internet connection

Hey! This issue is still an issue. I am unable to resolve it, and trying to go to the page results in an "Access Denied" page. Please fix**bleep** Spotify!

  • Newbie
  • Hey! This issue is still an issue. I am unable to resolve it, and trying to go to the page results in an "Access Denied" page. Please fix**bleep** Spotify!
  • HibbertM
  • Casual Listener
  • 74 Views
  • 2 replies
  • 0 likes
  • 74 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't change playlist cover

PlanPremiumCountryPolandDevice(Laptop)Operating System(Windows 10) My Question or IssueI can't change my playlist cover, I thought maybe it was because somehow I tried to upload PNG version of the picture, but turned out it wasn't the issue. I asked ...

  • Casual Listener
  • Plan Premium Country Poland Device (Laptop) Operating System (Windows 10)   My Question or Issue I can't change my playlist cover, I thought maybe it was because somehow I tried to u...
  • doughknow
  • Casual Listener
  • 92179 Views
  • 39 replies
  • 1 likes
  • 92179 Views
  • 39 replies
  • 1 likes

Superuser Contribution Spotify adds random songs to my ”Liked Songs” playlist

PlanPremiumCountryRomaniaDeviceSamsung phone & personal computerOperating SystemAndroid & Windows 10 My Issue:Spotify keeps adding random songs to my ”Liked Songs” playlist.What does this mean? My ”Liked Songs” playlist contains all kind of songs I d...

  • Regular
  • Plan Premium Country Romania Device Samsung phone & personal computer Operating System Android & Windows 10   My Issue: Spotify keeps adding random songs to my ”Liked Songs” pl...
  • Speidey
  • Newbie
  • 21420 Views
  • 42 replies
  • 5 likes
  • 21420 Views
  • 42 replies
  • 5 likes

Superuser Contribution Collaborative Playlist No Longer Working

Hello, happy holidays everyone! I was wondering if anyone has faced this issue before- a collaborative playlist I had with an old friend (made by the old friend) has been working for 2 years but all of a sudden the other day when I went to view it, n...

  • Newbie
  • Hello, happy holidays everyone!    I was wondering if anyone has faced this issue before- a collaborative playlist I had with an old friend (made by the old friend) has been working for 2...
  • Not applicable
  • 1646 Views
  • 4 replies
  • 0 likes
  • 1646 Views
  • 4 replies
  • 0 likes

Superuser Contribution random spotify artists appearing in my recently played artists??

The artists are Gusttavo Lima, Icaro e Gilmar, Rafa & Lorenzo, and mc Daniel. I checked on a third party website, and it says I have listened to each of those artists exactly 30 times, so it may be a bug? I didn't hear a thing. I have already changed...

  • Newbie
  • The artists are Gusttavo Lima, Icaro e Gilmar, Rafa & Lorenzo, and mc Daniel. I checked on a third party website, and it says I have listened to each of those artists exactly 30 times, so it may ...
  • rosyclovds
  • Casual Listener
  • 109 Views
  • 2 replies
  • 1 likes
  • 109 Views
  • 2 replies
  • 1 likes

Superuser Contribution No sound through bluetooth ear phones even though app is playing .

PlanFree/PremiumCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 13, Sony wireless earphonesOperating System iOS 16.1.2(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I have been selecting “liked” music for 2 ...

  • Visitor
  • Plan Free/Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 13, Sony wireless earphones Operating System iOS 16.1.2 (iOS 10, Android Oreo, Window...
  • Not applicable
  • 1808 Views
  • 4 replies
  • 0 likes
  • 1808 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts Incorrectly being marked as 'Played'

Plan:PremiumCountry: USADevice:(iPhone 11)Operating System iOS 14.6 When a new Podcast comes out. For instance one came out today that I have NOT listened to they are automatically showing as 'Played'.This is happening on my MAC desktop as well as mo...

  • Newbie
  •   Plan:Premium Country: USA Device:(iPhone 11) Operating System iOS 14.6   When a new Podcast comes out. For instance one came out today that I have NOT listened to they are auto...
  • AlejaR
  • Moderator
  • 1124 Views
  • 7 replies
  • 0 likes
  • 1124 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution playlist order

Info: I have a premium plan, live in the USA, device is a HP laptop (sometimes connecting to smart tv), I use Windows 10 My question: I am listening to a spotify playlist and assumed it would play the songs in the order they are listed. However, they...

  • Regular
  • Info: I have a premium plan, live in the USA, device is a HP laptop (sometimes connecting to smart tv), I use Windows 10   My question: I am listening to a spotify playlist and assumed it woul...
  • savagemike
  • Casual Listener
  • 433 Views
  • 5 replies
  • 0 likes
  • 433 Views
  • 5 replies
  • 0 likes

Superuser Contribution My most-used genre filter went missing

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S21Operating SystemAndroid 14 My Question or IssueMy most-used genre filter when listening to my liked songs, K-pop, went missing recently. It is my understanding that you can have up to 15 genre fi...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S21 Operating System Android 14   My Question or Issue My most-used genre filter when listening to my liked songs, K-pop, went ...
  • Not applicable
  • 287 Views
  • 5 replies
  • 1 likes
  • 287 Views
  • 5 replies
  • 1 likes

Superuser Contribution Cannot listen for podcast when logged in

2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.

  • Casual Listener
  • 2 days ago I lost the ability to listen all my favorite podcasts. But if I log out from my account – I can listen for them.
  • OscarDC
  • Moderator
  • 117 Views
  • 3 replies
  • 0 likes
  • 117 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Loop Button

I can’t seem to find the loop button or feature anywhere. Even when I go to the three dots I doesn’t say anything about looping song or the playlist.

  • Casual Listener
  • I can’t seem to find the loop button or feature anywhere. Even when I go to the three dots I doesn’t say anything about looping song or the playlist.
  • Hazelsaint
  • Casual Listener
  • 55021 Views
  • 12 replies
  • 0 likes
  • 55021 Views
  • 12 replies
  • 0 likes

Superuser Contribution A song that I never listen to show up in my "On Repeat" playlist

Few days ago, I found that 2 songs (You're a Believer & You're a Believer - Instrumental Version) I've never listened to appeared in my "On Repeat" playlist. This is really strange and I am sure that I never play these 2 songs under any circumstance....

  • Casual Listener
  • Few days ago, I found that 2 songs (You're a Believer & You're a Believer - Instrumental Version)  I've never listened to appeared in my "On Repeat" playlist. This is really strange and...
  • Jekaiju
  • Newbie
  • 4904 Views
  • 14 replies
  • 1 likes
  • 4904 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution How to stop song recommendations in playlist

PlanPremiumCountryDenmarkDeviceiPhone 11Operating SystemiOS 17.4.1 My Question or IssueIve just created a new playlist. How do I stop Spotify from adding in “recommended” songs to the playlist? I only want to listen to the songs I’ve added myself. I ...

  • Casual Listener
  • Plan Premium Country Denmark Device iPhone 11 Operating System iOS 17.4.1   My Question or Issue Ive just created a new playlist. How do I stop Spotify from adding in “recommended” son...
  • cmitch96
  • Casual Listener
  • 766 Views
  • 12 replies
  • 0 likes
  • 766 Views
  • 12 replies
  • 0 likes

Superuser Contribution "Offline backup" playlist disappeared

PlanPremiumCountryIndiaOperating SystemAndroidMy Question or IssueI noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can't find it anywhere. There is no information about this playlist. ...

  • Newbie
  • Plan Premium Country India Operating System Android My Question or Issue I noticed "Offline backup" playlist 2 weeks ago. I saved it to my library and used it a lot. But since yesterday I can'...
  • Joan
  • Moderator
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't play folders using the desktop app

It looks like they finally removed the ability to play a folder of playlists from the desktop version. They removed the ability from mobile back in 2017. I think I'm going to revert my current version to the previous one and stop updating. I'd love t...

  • Casual Listener
  • It looks like they finally removed the ability to play a folder of playlists from the desktop version. They removed the ability from mobile back in 2017. I think I'm going to revert my current versio...
  • Maria
  • Moderator
  • 2166 Views
  • 27 replies
  • 3 likes
  • 2166 Views
  • 27 replies
  • 3 likes

Spotify do not show any of the songs

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry DeviceSamsung a53-5g Operating SystemAndroid My Question or IssueSpotify do not show any songs in any playlist for m...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device Samsung a53-5g  Operating System A...
  • Billy-J
  • Spotify Star
  • 154 Views
  • 4 replies
  • 0 likes
  • 154 Views
  • 4 replies
  • 0 likes