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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141535 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141535 Views
  • 63 replies
  • 49 likes

The music on my list looks like it's not on my list.

PlanPremiumCountryTurkeyDeviceSamaung Galaxy A50 My Question or IssueMusic that is saved in many of my playlists appears as if it is not in any of my playlists when I search for it in the search bar. So I can't distinguish which music is on my list, ...

  • Casual Listener
  • Plan Premium Country Turkey Device Samaung Galaxy A50   My Question or Issue Music that is saved in many of my playlists appears as if it is not in any of my playlists when I search for ...
  • Justus_HB
  • Regular
  • 92 Views
  • 3 replies
  • 0 likes
  • 92 Views
  • 3 replies
  • 0 likes

Superuser Contribution Search function in playlist not working as it should

Why doesn’t search function in normal playlists work like it does in Liked Songs playlist. What I mean is, if you search in Liked Songs for example an artist and click on one of searched songs, the other songs of that artist will automatically be add...

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  • Casual Listener
  • Why doesn’t search function in normal playlists work like it does in Liked Songs playlist. What I mean is, if you search in Liked Songs for example an artist and click on one of searched songs, the o...
  • Yordan
  • Moderator
  • 154 Views
  • 5 replies
  • 0 likes
  • 154 Views
  • 5 replies
  • 0 likes

Cant make my playlist collaborative

I am not able to make my playlists collaborative? Is this a common problem?

  • Visitor
  • I am not able to make my playlists collaborative? Is this a common problem?
  • Anyk17
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recommended songs broken/not refreshing

PlanPremium CountryAustraliaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueThe recommended songs at the bottom of my main playlist never change or update. Upon hitting refresh the whole UI breaks, duplicating the songs already in the ...

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  • Regular
  • Plan Premium   Country Australia Device Desktop PC Operating System Windows 10   My Question or Issue The recommended songs at the bottom of my main playlist never change or ...
  • rlc_zg-502qa
  • Newbie
  • 15622 Views
  • 47 replies
  • 1 likes
  • 15622 Views
  • 47 replies
  • 1 likes

I only have 13 playlists but Spotify says i have 14

Plan:PremiumCountry:IndiaDevice:Redmi Note 10T 5GMy Question or Issue:I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" .How do I find out where this mysterious playlist 14 is and is it just like...

  • Visitor
  • Plan: Premium Country: India Device: Redmi Note 10T 5G My Question or Issue: I only have 13 playlists but everytime I try to create a new playlist it starts out as "My Playlist #15" . How do ...
  • Justus_HB
  • Regular
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recovering a Deleted Playlist

PlanPremiumCountryUSDeviceMacbook Pro My Question or IssueI recently deleted a playlist and tried to go into "recover playlists" on spotify. However, instead of showing me the playlist, it shows all the individual songs that were in the playlist. Whe...

  • Casual Listener
  • Plan Premium Country US Device Macbook Pro    My Question or Issue I recently deleted a playlist and tried to go into "recover playlists" on spotify. However, instead of showing me ...
  • Ivelina
  • Moderator
  • 114 Views
  • 2 replies
  • 1 likes
  • 114 Views
  • 2 replies
  • 1 likes

The playlist says it's private or has been removed.

I had a private playlist and now that I need to share it, it shows as non-existent. This is really hurting me, because I released a book and readers can't access the playlist. I've already made it public and it says it's private or has been removed. ...

  • Casual Listener
  • I had a private playlist and now that I need to share it, it shows as non-existent. This is really hurting me, because I released a book and readers can't access the playlist. I've already made it public...
  • imusiciandigita
  • Newbie
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to queue a podcast??

PlanFamilyCountryUSA DeviceWindows PC app, Web (open.spotify.com), Android App, Amazon Alexa Tap/EchoOperating SystemWindows 10, Android My Question or Issue So I have searched forum posts and am finding solutions ranging from "just add it to your qu...

  • Music Fan
  •   Plan Family Country USA   Device Windows PC app, Web (open.spotify.com), Android App, Amazon Alexa Tap/Echo Operating System Windows 10, Android   My Question or Issue...
  • kingtor
  • Casual Listener
  • 12248 Views
  • 15 replies
  • 0 likes
  • 12248 Views
  • 15 replies
  • 0 likes

Superuser Contribution як прибрати російські пісні? або зробити так щоб вони мені не рекомендували

як прибрати російські пісні? або зробити так щоб вони мені не рекомендувались?я вже давно не слухаю російську музику, та прибрала її з улюблених і так далі, але вона усюди пропонується. Я взагалі спочатку обирала спотіфай тому що підбирає музику крут...

  • Visitor
  • як прибрати російські пісні? або зробити так щоб вони мені не рекомендувались? я вже давно не слухаю російську музику, та прибрала її з улюблених і так далі, але вона усюди пропонується. Я взагалі...
  • Kalidans
  • Newbie
  • 483 Views
  • 2 replies
  • 1 likes
  • 483 Views
  • 2 replies
  • 1 likes

Superuser Contribution sync issues between desktop and mobile

I've seen in the last weeks that there is a sync issue between my desktop app and the mobile app. I've added a playlist to my favorites in the desktop but it's not displayed in the app.This doesn't happen the other way round

  • Regular
  • I've seen in the last weeks that there is a sync issue between my desktop app and the mobile app. I've added a playlist to my favorites in the desktop but it's not displayed in the app. This doesn...
  • Vasil
  • Moderator
  • 5608 Views
  • 58 replies
  • 7 likes
  • 5608 Views
  • 58 replies
  • 7 likes

Solved!!Superuser Contribution Change audiobooks default language

I'm from Belgium so the audiobooks appear in Dutch and French. However I always read and listen to books in English.Is there a way to change the default language so that I see English audiobooks?Or is there a way to see them besides the other languag...

  • Regular
  • I'm from Belgium so the audiobooks appear in Dutch and French. However I always read and listen to books in English. Is there a way to change the default language so that I see English audiobooks? ...
  • ErikVollebregt
  • Newbie
  • 439 Views
  • 3 replies
  • 4 likes
  • 439 Views
  • 3 replies
  • 4 likes

error with editing my playlists

PlanPremiumCountrygermanyDevice(iPhone 12proOperating System(iOS My Question or Issuewhen I try to change the order of the songs in my playlists, the „save“ button is blocked (colored in grey instead of white). Until a few days ago, this error did no...

  • Casual Listener
  • Plan Premium Country germany Device (iPhone 12pro Operating System (iOS   My Question or Issue when I try to change the order of the songs in my playlists, the „save“ button is blocked...
  • maultasche123
  • Casual Listener
  • 119 Views
  • 2 replies
  • 1 likes
  • 119 Views
  • 2 replies
  • 1 likes

Set Spotify to Music Only by Default

PlanPremiumDevice(iPhone)Operating System(Windows 10)My Question or IssueThe inclusion of Podcasts and audiobooks has made browsing and using spotify very messy and disorganised. I only want to use spotify for music, but can't find the option to make...

  • Casual Listener
  • Plan Premium Device (iPhone) Operating System (Windows 10) My Question or Issue The inclusion of Podcasts and audiobooks has made browsing and using spotify very messy and disorganised. I ...
  • usernameispointless
  • Casual Listener
  • 316 Views
  • 4 replies
  • 2 likes
  • 316 Views
  • 4 replies
  • 2 likes

Superuser Contribution Your Episodes (Podcasts) Sort Options

PlanFreeCountryUSDeviceSamsung Galaxy A71Operating SystemAndroid My Question or IssueThere is no option to sort podcasts in "Your Episodes" in descending date order (i.e. oldest episodes to newest). 

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  • Regular
  • Plan Free Country US Device Samsung Galaxy A71 Operating System Android   My Question or Issue There is no option to sort podcasts in "Your Episodes" in descending date order (i.e. old...
  • Duuude3
  • Casual Listener
  • 6356 Views
  • 30 replies
  • 45 likes
  • 6356 Views
  • 30 replies
  • 45 likes

Audiobook time limit

I usually listen at 1.5x listening speed and itll probably be offline. So when I reconnected I ended up only getting 10hrs of listening time this month not 15 before it said I'd hit the limit is there a way to fix.I don't get Internet at work which i...

  • Casual Listener
  • I usually listen at 1.5x listening speed and itll probably be offline. So when I reconnected I ended up only getting 10hrs of listening time this month not 15 before it said I'd hit the limit is ther...
  • Lycaon4944
  • Visitor
  • 11099 Views
  • 10 replies
  • 1 likes
  • 11099 Views
  • 10 replies
  • 1 likes

Songs greyed out

When I listen to Spotify on the app sometimes one or two songs get greyed out but at least a month later half my whole playlist greys out (it was always there and I didn't turn any of my settings on) and I looked for settings and there was only Langu...

  • Regular
  • When I listen to Spotify on the app sometimes one or two songs get greyed out but at least a month later half my whole playlist greys out (it was always there and I didn't turn any of my settings on)...
  • Carrots1
  • Regular
  • 291 Views
  • 8 replies
  • 0 likes
  • 291 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcast is marked as played as soon as I hit play

PlanPremiumCountrySwitzerlandDeviceiPhone 15 proOperating SystemiOS 17.5.1 My Question or IssueHi guys I‘ve been having this problem for a while now. When I hit play on a podcast that I saved in my library (my episodes), it will instantly be marked a...

  • Casual Listener
  • Plan Premium Country Switzerland Device iPhone 15 pro Operating System iOS 17.5.1   My Question or Issue Hi guys   I‘ve been having this problem for a while now. When I hit play...
  • OscarDC
  • Moderator
  • 1742 Views
  • 17 replies
  • 0 likes
  • 1742 Views
  • 17 replies
  • 0 likes

Superuser Contribution Podcasts & Playlists - what time zone are they set to?

I live in New Zealand (GMT+13 time zone). I subscribe to several podcasts and playlists. Each of these podcast/playlists state which day of the week they update on - but they don't state which time zone applies to their update day.Me being in GMT+13 ...

  • Newbie
  • I live in New Zealand (GMT+13 time zone). I subscribe to several podcasts and playlists. Each of these podcast/playlists state which day of the week they update on - but they don't state which time z...
  • MihailY
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

BLACKPINK Songs having weird background noise (PS4)

PlanFree/Premium (issue is with both)CountryCanadaDevicePlaystation4Operating SystemPlayStation 12.00 My Question or IssueWhenever I play a BLACKPINK song on my PS4, there is a weird constant beeping noise in the background (can find an example here:...

  • Visitor
  • Plan Free/Premium (issue is with both) Country Canada Device Playstation4 Operating System PlayStation 12.00   My Question or Issue Whenever I play a BLACKPINK song on my PS4, there is...
  • Justus_HB
  • Regular
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Podcasts episodes marked as played when not

Plan/PremiumCountryUkDeviceIPhone XS maxOperating System17.6.1 My Question or IssueHello, I’ve found 2 issues. One of them is that I can’t edit my playlist but I’ve already seen that it’s being dealt with. But I have also found that some podcasts tha...

  • Regular
  •   Plan /Premium Country Uk Device IPhone XS max Operating System 17.6.1   My Question or Issue Hello, I’ve found 2 issues. One of them is that I can’t edit my playlist but I’ve a...
  • Justus_HB
  • Regular
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes