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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54667 Views
  • 59 replies
  • 61 likes
  • 54667 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24256 Views
  • 44 replies
  • 28 likes
  • 24256 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120710 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120710 Views
  • 62 replies
  • 48 likes

Solved!!Superuser Contribution Songs aren't showing up in playlists

PlanPremiumCountryUSADeviceMoto G Stylus 5GOperating SystemAndroid 13 My Question or IssueWhen I add songs to a playlist they don't show up in the playlist. I know they're added because when I click on edit playlist, the songs are there, however, the...

  • Casual Listener
  • Plan Premium Country USA Device Moto G Stylus 5G Operating System Android 13   My Question or Issue When I add songs to a playlist they don't show up in the playlist. I know they're ad...
  • OscarDC
  • Moderator
  • 2871 Views
  • 6 replies
  • 0 likes
  • 2871 Views
  • 6 replies
  • 0 likes

Playlist got taken down and support won't help

Hi everyone, I'm reaching out to see if anyone else has experienced the same issue as me. It's been a frustrating journey dealing with Spotify Support. The problem I encountered was that one of my playlists was taken down by Spotify's automatic revie...

  • Casual Listener
  • Hi everyone,   I'm reaching out to see if anyone else has experienced the same issue as me. It's been a frustrating journey dealing with Spotify Support.   The problem I encountered was...
  • SignedMimó
  • Casual Listener
  • 101 Views
  • 2 replies
  • 1 likes
  • Complaints
    Spotify Support
    Taken Down
    Terms & Condition
  • 101 Views
  • 2 replies
  • 1 likes

Superuser Contribution “Your Episodes” podcast playlist keeps getting updated with new episodes from unfollowed podcasts

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 17.5.1 My Question or IssueAs the title describes, my account’s “Your Episodes” podcast playlist keeps getting updates with new episodes from unfollowed podcasts. These are podcasts I used t...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 17.5.1   My Question or Issue As the title describes, my account’s “Your Episodes” podcast playlist keeps getting upd...
  • OscarDC
  • Moderator
  • 249 Views
  • 7 replies
  • 0 likes
  • 249 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile] Rearrange songs in a playlist

Plan Premium Country USA Device iPhone 6 Operating System iOS 12 My Question or Issue I’ve had this app for maybe 2 years now and I have never been able to rearrange my songs in a playlist. When I look up a solution it says to click the three dots on...

  • Newbie
  •   Plan Premium Country  USA  Device iPhone 6 Operating System iOS 12   My Question or Issue  I’ve had this app for maybe 2 years now and I have never be...
  • nehlslowe
  • Regular
  • 574750 Views
  • 45 replies
  • 1 likes
  • 574750 Views
  • 45 replies
  • 1 likes

Superuser Contribution This content is not available for all my playlists

PlanPremium DuoCountrySouth AfricaOperating SystemWindows 10 My Question or IssueSo when i try to listen to music on any playlist, all the songs are greyed out and when i double click on a song in the playlist, it says "This content is not available"...

  • Regular
  • Plan Premium Duo Country South Africa Operating System Windows 10   My Question or Issue So when i try to listen to music on any playlist, all the songs are greyed out and when i double ...
  • Yordan
  • Moderator
  • 368 Views
  • 9 replies
  • 0 likes
  • 368 Views
  • 9 replies
  • 0 likes

Solved!! Why are random songs playing in my liked song playlist?

Starting this week my liked playlist started playing random songs. I understand this is a feature of Spotify but not in my playlist. What's the point of making a playlist if it's just going to play a bunch of random stuff I have no interest in? I do ...

  • Casual Listener
  •  Starting this week my liked playlist started playing random songs. I understand this is a feature of Spotify but not in my playlist. What's the point of making a playlist if it's just going to ...
  • XTRminator
  • Casual Listener
  • 399 Views
  • 4 replies
  • 0 likes
  • 399 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why is this Album in my Spotify offline?

Hello, would be nice, if someone could explain me why I can't listen to this Album? With my Spotify the Songs sadly are all grey... Ciao, n!nja. https://open.spotify.com/album/3IF8J5hXiApNe7JrjqZAEU?si=Yw3NwMc_TBmI1wAzGSoJfQ

  • Casual Listener
  • Hello,   would be nice, if someone could explain me why I can't listen to this Album?    With my Spotify the Songs sadly are all grey...   Ciao, n!nja.   https://open...
  • Novy
  • Moderator
  • 138 Views
  • 3 replies
  • 0 likes
  • 138 Views
  • 3 replies
  • 0 likes

Local files no longer showing covers on two albums?

PlanPremiumCountryUnited StatesDevice(MacBook Air M1, 2020)Operating System(macOS Ventura 13.5.2) My Question or IssueFor some reason, during the past few weeks, only local files that were albums I either downloaded from bandcamp or burned onto my Ma...

  • Casual Listener
  • Plan Premium Country United States Device (MacBook Air M1, 2020) Operating System (macOS Ventura 13.5.2)   My Question or Issue For some reason, during the past few weeks, only local f...
  • MauriceMV
  • Spotify Star
  • 59 Views
  • 1 replies
  • 0 likes
  • 59 Views
  • 1 replies
  • 0 likes

An issue where Spotify won’t let me play any music

To preface this is a free account I attempted to play any form of music weather that be through liked songs or playlists however no music would play and instead a pop up appeared saying that I had discovered a premium feature and would need premium I...

  • Casual Listener
  • To preface this is a free account    I attempted to play any form of music weather that be through liked songs or playlists however no music would play and instead a pop up appeared sayin...
  • MauriceMV
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution my playlist won’t update added songs but it updated the hours and minutes

so i’m trying to add more songs to a playlist but when i added and removed some songs it didn’t update but the time (the hours and minutes next to the saves) did…. help!!!

  • Visitor
  • so i’m trying to add more songs to a playlist but when i added and removed some songs it didn’t update but the time (the hours and minutes next to the saves) did…. help!!!
  • Amayy
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change first song in playlist

Hi just wondering I don’t like the song at the start of one of my playlist I have removed it but want to put a really good song in its place how do you do that ???

  • Visitor
  • Hi just wondering I don’t like the song at the start of one of my playlist I have removed it but want to put a really good song in its place how do you do that ???
  • Dessi
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Delete a single song from queue

There are a few times I accidentally added the same song to my queue twice. I have to wait until that song starts playing to skip it. We should be able to delete a single song from the queue rather than having to clear the whole thing or skip the son...

  • Regular
  • There are a few times I accidentally added the same song to my queue twice. I have to wait until that song starts playing to skip it. We should be able to delete a single song from the queue rather t...
  • Yordan
  • Moderator
  • 8275 Views
  • 14 replies
  • 1 likes
  • 8275 Views
  • 14 replies
  • 1 likes

Superuser Contribution Release Radar song order shuffles every time I load it on a device

PlanPremiumCountryUnited StatesDeviceiPhone 12pro and Macbook Pro My Question or IssueEvery time I load up my Release Radar playlist the song order randomly changes. I listen to Release Radar religiously and add songs to my playlists like a boss. But...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 12pro and Macbook Pro    My Question or Issue Every time I load up my Release Radar playlist the song order randomly changes. I list...
  • Elena
  • Moderator
  • 115 Views
  • 3 replies
  • 1 likes
  • playlist
    Release Radar
    song order shuffles
    Spotify
  • 115 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution How do I specify the default sort order for a public playlist?

I have a public playlist that is sorted so that the most recently added song is played first, and the oldest last. However, when I share the link for this playlist it sorts by default with the oldest song playing first. How do I ensure that when I sh...

  • Regular
  • I have a public playlist that is sorted so that the most recently added song is played first, and the oldest last. However, when I share the link for this playlist it sorts by default with the o...
  • paton
  • Regular
  • 91 Views
  • 2 replies
  • 0 likes
  • 91 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to remove and stop past podcasts from being recommended

Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only looming in my "Your Shows" despite having never followe...

  • Visitor
  • Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only loom...
  • gemmapekar
  • Casual Listener
  • 69733 Views
  • 81 replies
  • 34 likes
  • 69733 Views
  • 81 replies
  • 34 likes

Superuser Contribution Liked titles missing after change of phone

PlanPremium DeviceiPhone 15 Pro My Question or IssueI recently changed phone (iPhone XS to iPhone 15 Pro) and although i’m connected to the same Spotify account, a lot of my liked titles are missing from my library. Is this a known issue? Is there a ...

  • Newbie
  • Plan Premium   Device iPhone 15 Pro   My Question or Issue I recently changed phone (iPhone XS to iPhone 15 Pro)  and although i’m connected to the same Spotify account, a lot o...
  • Eni
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to stop Spotify from adding songs to my playlist

I set up specific songs in each of my specific folders and that is all I want in each folder. Spotify keeps adding songs to my playlists in my specific folders, because Spotify thinks that I will like the Spotify-selected songs in my playlists. I DO ...

  • Visitor
  • I set up specific songs in each of my specific folders and that is all I want in each folder. Spotify keeps adding songs to my playlists in my specific folders, because Spotify thinks that I will lik...
  • Eclipse_31
  • Roadie
  • 8060 Views
  • 11 replies
  • 6 likes
  • 8060 Views
  • 11 replies
  • 6 likes

Solved!!Superuser Contribution Storage missing from settings menu

PlanPremiumCountryUkDeviceSamsung GalaxyOperating SystemAndroid My Question or IssueStorage missing from settings menu today. Need to clear cache regularly as my phone memory is almost full, can't now clear cache even from app manager.. would like to...

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy Operating System Android   My Question or Issue Storage missing from settings menu today. Need to clear cache regularly as my phone memory...
  • Elena
  • Moderator
  • 156 Views
  • 2 replies
  • 0 likes
  • 156 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify-curated playlists changing unexpectedly

PlanPremiumCountryUKDevice(iPhone XR, MacBook Air, iPad mini)Operating System(iOS/iPad OS 17, MacOS Sonoma)My Question or IssueI have noticed recently that a number of playlists curated by Spotify change their contents from day to day (or even from h...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone XR, MacBook Air, iPad mini) Operating System (iOS/iPad OS 17, MacOS Sonoma) My Question or Issue I have noticed recently that a number of playlists cur...
  • tenkeiwlfrye
  • Casual Listener
  • 161 Views
  • 3 replies
  • 1 likes
  • Playlists
    Spotify
  • 161 Views
  • 3 replies
  • 1 likes

Superuser Contribution I am not able to transfer my Spotify account onto my Apple Watch.

Apple suggested re-installing the app on my iPhone and then trying again. I don’t know how to do that and make sure I don’t lose my music.

  • Visitor
  • Apple suggested re-installing the app on my iPhone and then trying again. I don’t know how to do that and make sure I don’t lose my music.
  • Ivelina
  • Moderator
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes