Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • YoungYangYang
  • Visitor
  • 242529 Views
  • 79 replies
  • 86 likes
  • 242529 Views
  • 79 replies
  • 86 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Ietsorigineels
  • Visitor
  • 99504 Views
  • 210 replies
  • 44 likes
  • 99504 Views
  • 210 replies
  • 44 likes

Superuser Contribution Liked songs playlist isn't updating across different platforms

Hi everyone,I wanted to share an issue I've been having with my "Liked Songs" playlist on Spotify. It seems that the playlist isn't updating consistently across different platforms, including the Windows 11 app, the iOS app, and the web version.Here ...

  • Visitor
  • Hi everyone, I wanted to share an issue I've been having with my "Liked Songs" playlist on Spotify. It seems that the playlist isn't updating consistently across different platforms, including the...
  • aanders50
  • Casual Listener
  • 368 Views
  • 4 replies
  • 4 likes
  • 368 Views
  • 4 replies
  • 4 likes

Solved!!Superuser Contribution Playlist disappeared

PlanPremium Devices(iPhone 12 pro, windows laptop)Operating System(iOS 17, Windows 11) My Question or IssueMy Playlists that I've created have disappeared before but I could just search the name in the main search menu and it would show up, but this ...

  • Casual Listener
  • Plan Premium   Devices (iPhone 12 pro, windows laptop) Operating System (iOS 17, Windows 11)   My Question or Issue My Playlists that I've created have disappeared before but I cou...
  • isenetinmybones
  • Newbie
  • 1907 Views
  • 11 replies
  • 0 likes
  • 1907 Views
  • 11 replies
  • 0 likes

Superuser Contribution can't play local files anymore after reinstall PC

On my previous PC I synced local music files to my ihpone, so they are in my library. After I reinstalled my PC, the files are visible in my library, also playable from my iPhone, but no longer from the PC. Isn't it strange, since the files still hav...

  • Casual Listener
  • On my previous PC I synced local music files to my ihpone, so they are in my library. After I reinstalled my PC, the files are visible in my library, also playable from my iPhone, but no longer from ...
  • Yordan
  • Moderator
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I turn off the ai dj

The ai dj aromatically turned on but I don't want it, does anyone know how to get rid of it?

  • Visitor
  • The ai dj aromatically turned on but I don't want it, does anyone know how to get rid of it?
  • skybunkerboy
  • Regular
  • 81439 Views
  • 276 replies
  • 102 likes
  • 81439 Views
  • 276 replies
  • 102 likes

Superuser Contribution how to stop Spotify from adding songs to my playlist

I set up specific songs in each of my specific folders and that is all I want in each folder. Spotify keeps adding songs to my playlists in my specific folders, because Spotify thinks that I will like the Spotify-selected songs in my playlists. I DO ...

  • Visitor
  • I set up specific songs in each of my specific folders and that is all I want in each folder. Spotify keeps adding songs to my playlists in my specific folders, because Spotify thinks that I will lik...
  • Elkagirl
  • Visitor
  • 26141 Views
  • 20 replies
  • 12 likes
  • 26141 Views
  • 20 replies
  • 12 likes

Superuser Contribution How to delete playlist that won't enter or delete?

I have playlists and podcasts in my library that were deleted by the creator. The playlists and podcasts won't open or let me delete them. Please help

  • Visitor
  • I have playlists and podcasts in my library that were deleted by the creator. The playlists and podcasts won't open or let me delete them. Please help 😞
  • toriharris11
  • Casual Listener
  • 4880 Views
  • 6 replies
  • 0 likes
  • 4880 Views
  • 6 replies
  • 0 likes

Superuser Contribution Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • Introducing Smart Shuffle!    We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-strea...
  • goawayflop393493
  • Newbie
  • 332537 Views
  • 1297 replies
  • 43 likes
  • 332537 Views
  • 1297 replies
  • 43 likes

Spotify won't play entire song only a preview

Why did you guys' change that? My phone was workin perfectly fine with me being able to pick what song I want to listen too. It makes no sense to make us pay for a premium JUST so we can CHOOSE what song we can hear. Honestly this is annoying and fra...

  • Visitor
  • Why did you guys' change that? My phone was workin perfectly fine with me being able to pick what song I want to listen too. It makes no sense to make us pay for a premium JUST so we can CHOOSE what ...
  • Yordan
  • Moderator
  • 336 Views
  • 7 replies
  • 1 likes
  • 336 Views
  • 7 replies
  • 1 likes

alphabetical scroller bar is missing

PlanPremiumCountryUSMy Question or IssueI’ve noticed that the alphabetical scroller bar is missing on my iOS app. It is a small vertical strip on the right side of the screen that allows users to quickly jump to a specific section of a list by tappin...

  • Casual Listener
  • Plan Premium Country US My Question or Issue I’ve noticed that the alphabetical scroller bar is missing on my iOS app. It is a small vertical strip on the right side of the screen that allows us...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Superuser Contribution Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective?  With this in mind...
  • Ietsorigineels
  • Visitor
  • 99504 Views
  • 210 replies
  • 44 likes
  • 99504 Views
  • 210 replies
  • 44 likes

Superuser Contribution Spotify scroll position not saved when going back

CountryCanadaDeviceSamsung Galaxy 23My Question or IssueSpotify scrolls back to the same spot over and over again. It doesn't save or stay where I've left off, I'm not gone too long for it to justify its reset in position. Tried uninstalling, restart...

1000006873.jpg 1000006871.jpg
  • Casual Listener
  • Country Canada Device Samsung Galaxy 23 My Question or Issue Spotify scrolls back to the same spot over and over again. It doesn't save or stay where I've left off, I'm not gone too long for it ...
  • mrn4d_od-j9kp
  • Casual Listener
  • 3402 Views
  • 68 replies
  • 3 likes
  • 3402 Views
  • 68 replies
  • 3 likes

Superuser Contribution Release Radar is missing

My Release Radar playlist is missing. It's been missing since sometime last year and I'd really like to find a way to get it back. I've read multiple other threads reporting this issue, but it seems that a more widespread Release Radar issue was reso...

  • Casual Listener
  • My Release Radar playlist is missing. It's been missing since sometime last year and I'd really like to find a way to get it back.   I've read multiple other threads reporting this issue, but ...
  • Yordan
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs now grouping by release

PlanPremiumCountryUKDeviceiPhone 12Operating SystemiOS My Question or IssueUp until the weekend, when I went into liked songs for an artist it showed all of the sings I had liked and for the most part downloaded so I could start playing one song and ...

  • Gig Goer
  • Plan Premium Country UK Device iPhone 12 Operating System iOS   My Question or Issue Up until the weekend, when I went into liked songs for an artist it showed all of the sings I had l...
  • Hadeki
  • Newbie
  • 12881 Views
  • 95 replies
  • 20 likes
  • 12881 Views
  • 95 replies
  • 20 likes

Superuser Contribution sync issues between desktop and mobile

I've seen in the last weeks that there is a sync issue between my desktop app and the mobile app. I've added a playlist to my favorites in the desktop but it's not displayed in the app.This doesn't happen the other way round

  • Regular
  • I've seen in the last weeks that there is a sync issue between my desktop app and the mobile app. I've added a playlist to my favorites in the desktop but it's not displayed in the app. This doesn...
  • aubuts24
  • Newbie
  • 18110 Views
  • 65 replies
  • 7 likes
  • 18110 Views
  • 65 replies
  • 7 likes

Superuser Contribution Local files not working in "Favorites" list

PlanPremiumCountry DeviceSamsung S20+Operating SystemAndroid My Question or IssueI have improted a local file. However since recently it doesnt seem to work in my "favorites" list. In all of my other playlists I can play the song. I had a file in my ...

  • Casual Listener
  • Plan Premium Country   Device Samsung S20+ Operating System Android   My Question or Issue I have improted a local file. However since recently it doesnt seem to work in my "favor...
  • whateva_man
  • Visitor
  • 4091 Views
  • 33 replies
  • 4 likes
  • 4091 Views
  • 33 replies
  • 4 likes

Solved!!Superuser Contribution Nothing is playing

All playlists are empty or just silent or require premium. Only shorts do some noize but like anything except it doesn't work. I tried reinstallation, it didn't help

  • Visitor
  • All playlists are empty or just silent or require premium. Only shorts do some noize but like anything except it doesn't work. I tried reinstallation, it didn't help
  • noel19
  • Visitor
  • 136671 Views
  • 100 replies
  • 2 likes
  • 136671 Views
  • 100 replies
  • 2 likes

Superuser Contribution How do I find out how many playlists I have in my library?

Hello,I would like to find out how many playlists I have in my library (without actually counting them), but the only related number I can find is the number that appears in the text box when I create a new playlist. I have probably 500 playlists in ...

  • Newbie
  • Hello, I would like to find out how many playlists I have in my library (without actually counting them), but the only related number I can find is the number that appears in the text box when I cre...
  • dimikourou
  • Casual Listener
  • 19005 Views
  • 9 replies
  • 6 likes
  • 19005 Views
  • 9 replies
  • 6 likes

Superuser Contribution An album I didn't add to library keeps reappearing in it

For I think years now I've had this glitch with the un-remastered A Day at the Races by Queen - which isn't even on their profile - added to my library for some reason. I didn't add it, nor did I want to, it added it by itself and I can't really remo...

  • Newbie
  • For I think years now I've had this glitch with the un-remastered A Day at the Races by Queen - which isn't even on their profile - added to my library for some reason. I didn't add it, nor did I wan...
  • Maria
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes