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Please see below the most popular frequently asked questions.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141535 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141535 Views
  • 63 replies
  • 49 likes

Superuser Contribution How do I stop spotify adding songs to my playlist

I am very annoyed. Spotify keeps doing this annoying "wE aDdEd" thing where it adds random songs to my playlists because they're under 15 songs. My "happy" playlist full of songs that lift my spirits up keeps getting invaded by random pop songs often...

  • Newbie
  • I am very annoyed. Spotify keeps doing this annoying "wE aDdEd" thing where it adds random songs to my playlists because they're under 15 songs. My "happy" playlist full of songs that lift my spirits...
  • Aaaaaaaaaaaaaaaahhhh
  • Newbie
  • 911 Views
  • 4 replies
  • 1 likes
  • 911 Views
  • 4 replies
  • 1 likes

Superuser Contribution Playlist disappeared

Went to play a playlist I've had for a few years.. and it's disappeared.. not been deleted.. any ideas?

  • Visitor
  • Went to play a playlist I've had for a few years.. and it's disappeared.. not been deleted.. any ideas?
  • Itslouisan
  • Newbie
  • 331 Views
  • 4 replies
  • 0 likes
  • 331 Views
  • 4 replies
  • 0 likes

Superuser Contribution Fast scroll disappear in my folders and can’t play song too far in a folder

PlanPremium duoCountryCanada Deviceiphone 12 mini Operating SystemiOS 17.6.1 My Question or IssueSince this morning I can’t fast scroll on my folders. I then slow scrolled to the bottom of my liked songs list (more than a thousand songs(I’m try to so...

  • Newbie
  •   Plan Premium duo Country Canada    Device iphone 12 mini   Operating System iOS 17.6.1   My Question or Issue Since this morning I can’t fast scroll on my fold...
  • Eni
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly constantly terrible

PremiumDevice & Operating SystemDoesn't matterMy Question or IssueDiscover Weekly being terrible and seems not responding my activities for months Discover weekly keeps giving some weird folk music and dreampops and I rarely listen to those genres. A...

  • Casual Listener
  • Premium Device & Operating System Doesn't matter My Question or Issue Discover Weekly being terrible and seems not responding my activities for months  Discover weekly keeps givin...
  • Nosnoma
  • Visitor
  • 9878 Views
  • 25 replies
  • 6 likes
  • 9878 Views
  • 25 replies
  • 6 likes

Superuser Contribution Why do songs randomly end early?

I'm playing songs from playlists or albums on my MacOS app and streaming them to a connected device (Airplay speakers). About once per hour, a song will randomly end and the next song will start. It's really frustrating.There seems to be a large drop...

  • Casual Listener
  • I'm playing songs from playlists or albums on my MacOS app and streaming them to a connected device (Airplay speakers). About once per hour, a song will randomly end and the next song will start. It'...
  • Dessi
  • Moderator
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

How do I mass unlike liked albums?

PlanPremiumCountryDenmarkDevicePCOperating SystemWindows 11 My Question or Issue For some reasons I have 100s of liked full albums in my library. Is there an easy way to mass unlike them all? I never like a full album and I don't know how this happen...

  • Casual Listener
  • Plan Premium Country Denmark Device PC Operating System Windows 11   My Question or Issue   For some reasons I have 100s of liked full albums in my library. Is there an easy way ...
  • Billy-J
  • Spotify Star
  • 1832 Views
  • 6 replies
  • 0 likes
  • 1832 Views
  • 6 replies
  • 0 likes

Estou acessando o Spotify pela tv e está sem som.

Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar reproduzindo o som, qndo acesso o Spotify na TV, ele ...

  • Visitor
  • Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar re...
  • Billy-J
  • Spotify Star
  • 174 Views
  • 3 replies
  • 0 likes
  • 174 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can’t delete a podcast

I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I can do is pin it. How do I delete it from my library...

  • Newbie
  • I have added a podcast to my library, but it was removed from Spotify. It still shows as being in my library, however, but it won’t load or allow me to delete it. I see no way of removing it, all I c...
  • User165
  • Visitor
  • 7794 Views
  • 12 replies
  • 3 likes
  • 7794 Views
  • 12 replies
  • 3 likes

Superuser Contribution Can't play folders using the desktop app

It looks like they finally removed the ability to play a folder of playlists from the desktop version. They removed the ability from mobile back in 2017. I think I'm going to revert my current version to the previous one and stop updating. I'd love t...

  • Casual Listener
  • It looks like they finally removed the ability to play a folder of playlists from the desktop version. They removed the ability from mobile back in 2017. I think I'm going to revert my current versio...
  • Tredenix
  • Newbie
  • 2747 Views
  • 30 replies
  • 3 likes
  • 2747 Views
  • 30 replies
  • 3 likes

Superuser Contribution Can’t add songs to playlist

PlanPremiumCountryUSADeviceIPhone 14Operating Systemios 17.6.1 My Question or IssueEverytime I attempt to add a song to my playlists, it says “something went wrong” and won’t let it reload. I’ve tried logging in and out, clearing cache and leaving th...

  • Visitor
  •   Plan Premium Country USA Device IPhone 14 Operating System ios 17.6.1   My Question or Issue Everytime I attempt to add a song to my playlists, it says “something went wrong” a...
  • Maruupii
  • Newbie
  • 143 Views
  • 2 replies
  • 1 likes
  • 143 Views
  • 2 replies
  • 1 likes

Superuser Contribution Severe lag when doing literally anything with playlists

PlanPremiumCountryUSADeviceSamsung LaptopOperating SystemWindows 11 My Question or IssueI've been getting severe lag when trying to do literally anything with my playlists at all in Spotify. At first I thought it was an issue with one playlist I had-...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Laptop Operating System Windows 11   My Question or Issue I've been getting severe lag when trying to do literally anything with my playlists at...
  • CapKuhn4135
  • Casual Listener
  • 3616 Views
  • 8 replies
  • 2 likes
  • 3616 Views
  • 8 replies
  • 2 likes

spotify keeps looping the same set of songs in a playlist

after awhile of playback, spotify just plays the same content that you heard a few hours ago, and it's only playing about 20% of my 36 hour playlist before looping back again. its actually driving me insane and I might just switch back to apple music...

  • Visitor
  • after awhile of playback, spotify just plays the same content that you heard a few hours ago, and it's only playing about 20% of my 36 hour playlist before looping back again. its actually driving me...
  • ribezaz
  • Rising Star 4
  • 66 Views
  • 1 replies
  • 2 likes
  • 66 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Android][Podcasts] Can't unfollow a podcast

I can't unfollow a podcast I'm following on mobile ver. I've checked help forums and it seems it's also not possible on desktop. I can view the podcast's list of episodes and select and play individual episodes, but no matter where I click I can't pu...

  • Newbie
  • I can't unfollow a podcast I'm following on mobile ver. I've checked help forums and it seems it's also not possible on desktop. I can view the podcast's list of episodes and select and play individu...
  • Not applicable
  • 3583 Views
  • 11 replies
  • 6 likes
  • Android
    Podcasts
  • 3583 Views
  • 11 replies
  • 6 likes

Superuser Contribution Album art not appearing on Local Files

PlanPremiumCountryUSADevice(iPhone X, and Mac Book Air) My Question or IssueAttempting to transfer local files on my laptop to phone, but the album art is absent once on my phone. The art is shown on Spotify on my laptop but only once the Spotify on ...

  • Newbie
  •   Plan Premium Country USA Device (iPhone X, and Mac Book Air)   My Question or Issue Attempting to transfer local files on my laptop to phone, but the album art is absent once on ...
  • christian2008
  • Visitor
  • 22811 Views
  • 21 replies
  • 4 likes
  • 22811 Views
  • 21 replies
  • 4 likes

Superuser Contribution Scroll bar is missing again

PlanPremiumCountryHungaryDeviceiPhone 15 Pro MaxOperating SystemiOS 17.7Spotify Version8.9.82 My Question or IssueThe "scroll bar" is missing again after an update.As reference link and link were the same issue and both of them are old or solved henc...

  • Casual Listener
  • Plan Premium Country Hungary Device iPhone 15 Pro Max Operating System iOS 17.7 Spotify Version 8.9.82   My Question or Issue The "scroll bar" is missing again after an update. As r...
  • Eni
  • Moderator
  • 126 Views
  • 5 replies
  • 0 likes
  • 126 Views
  • 5 replies
  • 0 likes

Superuser Contribution Stop playing recommended songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • cbglenn-1971
  • Visitor
  • 7514 Views
  • 12 replies
  • 0 likes
  • 7514 Views
  • 12 replies
  • 0 likes

Superuser Contribution I can't add playlists to my library

For some reason I'm not able to add playlists to my library anymore. I'm able to click the 'plus' button and it becomes green, but after that nothing happens anymore. There's nothing to see in my library. I've got a premum account. What's the reason ...

  • Music Fan
  • For some reason I'm not able to add playlists to my library anymore. I'm able to click the 'plus' button and it becomes green, but after that nothing happens anymore. There's nothing to see in my lib...
  • Novy
  • Moderator
  • 274 Views
  • 10 replies
  • 0 likes
  • 274 Views
  • 10 replies
  • 0 likes

Superuser Contribution Release Radar Doesn't Update on Devices

PlanPremiumCountryUSA Device(iPhone 12, Macbook Pro 2021)Operating System(Mac OS, iOS) My Question or IssueHi, release radar isn't updating on my apps (either phone or laptop). I've deleted the app on both devices and reinstalled. No change. Logged o...

  • Newbie
  • Plan Premium Country USA   Device (iPhone 12, Macbook Pro 2021) Operating System (Mac OS, iOS)   My Question or Issue Hi, release radar isn't updating on my apps (either phone or...
  • Deltaxhawk
  • Visitor
  • 6373 Views
  • 59 replies
  • 7 likes
  • 6373 Views
  • 59 replies
  • 7 likes

Superuser Contribution Am I missing something? No "find in playlist/search in playlist" in web player.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm very surprised and disappointed there is no search playlist or find in playlist feature i...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm ver...
  • raisedbyalphas
  • Newbie
  • 2375 Views
  • 5 replies
  • 5 likes
  • 2375 Views
  • 5 replies
  • 5 likes