Offline Access keeps turning itself back on

[echovoid]

Plan

Premium

Country

United States

Device

Samsung S24

Operating System

Android 11

My Question or Issue

This has happened about three times this week alone and it's starting to make me angry. Spotify has been taking up too much space on my phone, so I went into the settings and deleted all my offline music, removed my downloads and turned off "Offline Access", which should prevent me from downloading songs. I want this option to stay off, because my phone was starting to malfunction from lack of space (can't even open camera, gallery, etc). Yet three separate times this week, I start getting those low space errors, and I check and spotify is back up to 10+gb of data. I look in settings, and my music has redownloaded without my knowledge and Offline Access has re-enabled itself. I do not want this option to be turned on. I do not want downloaded music on any of my devices. I also have "Downloads over cellular" turned off, but this keeps happening while I'm not even on wi-fi. How do I get spotify to stop doing this???

[Vasil]

Hey @echovoid,

Thank you for reaching out about this.

This issue seems related to another one we are monitoring over here. It's a good idea to subscribe to the thread in order to stay on top of any new updates. Rest assured we've relayed your details backstage and, with this in mind, we'd like to also ask you for your current Spotify app version.

Much appreciated. We'll keep you posted as soon as there's anything new to share.