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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299818 Views

96 replies

90 likes

  • 299818 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163825 Views

235 replies

44 likes

  • 163825 Views
  • 235 replies
  • 44 likes

Superuser Contribution Spotify Auto play

Can someone please tell me how to stop Spotify from auto playing a Playlist they created on my profile? I have contacted their customer service people multiple times to get that Playlist off my account and everything they have asked me to try has not...

Newbie

Can someone please tell me how to stop Spotify from auto playing a Playlist they created on my profile? I have contacted their customer service people multiple times to get that Playlist off my accou...

Vasil

Moderator

432 Views

1 replies

1 likes

  • 432 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playlist not showing any recommended songs.

PlanPremiumCountryNetherlandsDeviceIphone 13, Laptop, DekstopOperating SystemIos 18, Windows 11 My Question or IssueMy playlist is not showing any recommended songs, ive tries adding more, different artists, i relogged twice as well.

Casual Listener

  Plan Premium Country Netherlands Device Iphone 13, Laptop, Dekstop Operating System Ios 18, Windows 11   My Question or Issue My playlist is not showing any recommended songs, ...

Maria

Moderator

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I delete whole album from liked song playlist ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I pull an album up on my albums in my library, i can unsaved from my library but all of ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I ...

Yordan

Moderator

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Can’t play music from my playlist, all songs are greyed out as if I’m offline but I’m not.

PlanFree/PremiumCountryJapanDeviceiPhone16 My Question or IssueLiterally can’t play music at all and it’s pissing me off.

Visitor

Plan Free/Premium Country Japan Device iPhone16   My Question or Issue Literally can’t play music at all and it’s pissing me off.

Bobbo07

Visitor

598 Views

2 replies

1 likes

  • 598 Views
  • 2 replies
  • 1 likes

Superuser Contribution Downloads

PlanPremiumCountryBangladesh Device Operating SystemAndroid 15 My Question or IssueCan't find DOWNLOAD option in my playlist or anywhere else.

Regular

Plan Premium Country Bangladesh  Device   Operating System Android 15   My Question or Issue Can't find DOWNLOAD option in my playlist or anywhere else. 

Joan

Moderator

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes

How to add all liked songs to a new playlist?

It was suggested to use the keyboard shortcut ctrl + a on windows desktop. As expected this merely selects all text.

Newbie

It was suggested to use the keyboard shortcut ctrl + a on windows desktop. As expected this merely selects all text.

AdamDamon

Spotify Star

741 Views

1 replies

0 likes

  • 741 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to delete audio files from "Local Files"

PlanPremiumCountryNZDeviceSamsung GalaxyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow can I delete files from Local Files on Android phone? I wanted to play one downloaded MP4 audio file through Spotify, but it impor...

Casual Listener

Plan Premium Country NZ Device Samsung Galaxy Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How can I delete files from Local Files on Android ph...

Joan

Moderator

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

random songs show up on artiste page

hello! i'm not sure if this is the right place but i noticed that random songs have been showing up on one of the artiste i listen to - lawson's page. and these fake new releases appears in my home page, falsely advertising as it's a new song from th...

Newbie

hello! i'm not sure if this is the right place but i noticed that random songs have been showing up on one of the artiste i listen to - lawson's page.    and these fake new releases appea...

Jose_M

Spotify Star

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

same queue

PlanFree/PremiumCountry Morocco Device, Macbook Pro 2017 My Question or Issue my queue doesn't change every time I enter Spotify and want to play musician my laptop they give the same queue

Visitor

Plan Free/Premium Country Morocco    Device, Macbook Pro 2017     My Question or Issue my queue doesn't change every time I enter Spotify and want to play mu...

Jose_M

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Botão Criar

Tirar esse botão de "criar" playlist no meu spotify, na sessão onde fica "Inicio" "Buscar" "Sua Biblioteca". Passei + de 5 anos sem ter esse botão e a minha vida era muito boa sem ele, tem opção pra tirar ele?

Newbie

Tirar esse botão de "criar" playlist no meu spotify, na sessão onde fica "Inicio" "Buscar" "Sua Biblioteca". Passei + de 5 anos sem ter esse botão e a minha vida era muito boa sem ele, tem opção pra ...

Bittencourt

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

I can’t access my library after i made payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jose_M

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonjour, comment puis-je retirer les doublons de ma liste facilement ? Merc

J'aimerais supprimer les doublons dans ma liste de lecture facilement, sans vérifier chacun des morceaux un par un. Existe t'il une méthode, une astuce, une application sans danger ? Je vous remercie

Visitor

J'aimerais supprimer les doublons dans ma liste de lecture facilement, sans vérifier chacun des morceaux un par un. Existe t'il une méthode, une astuce, une application sans danger ? Je vous remercie

Ivelina

Moderator

527 Views

1 replies

1 likes

  • 527 Views
  • 1 replies
  • 1 likes

Playlist

PlanPremiumCountryTurkiyeDeviceSamsung galaxy s23 , LaptopOperating SystemWindows 11 , Android My Question or IssueWhen i add a song to my liked songs playlist on my phone it doesnt appear on pc.i am in the same account but my playlist isnt updated i...

Visitor

  Plan Premium Country Turkiye Device Samsung galaxy s23 , Laptop Operating System Windows 11 , Android   My Question or Issue When i add a song to my liked songs playlist on my ...

Jose_M

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify recommendations won't follow languages chosen for music

I have attached 2 screenshots. One is for the languages I have set for the music I want to listen to. The other is one is the recommendations that Spotify is giving me. The recommendation is clearly in a language I haven't chosen. What's the point in...

Casual Listener

I have attached 2 screenshots. One is for the languages I have set for the music I want to listen to. The other is one is the recommendations that Spotify is giving me. The recommendation is clearly ...

Aashish

Casual Listener

382 Views

2 replies

0 likes

  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot move my playlists

PlanFreeCountryUnited States DevicePCOperating SystemWindows 10 My Question or IssueI cannot move any of my playlists in a certain order i want them to be for them to show on my profile. I noticed also in the sort tab, their isn't a "Custom" tab anym...

Newbie

Plan Free Country United States   Device PC Operating System Windows 10   My Question or Issue I cannot move any of my playlists in a certain order i want them to be for them to ...

Novy

Moderator

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working

PlanFreeCountry UK DeviceSamsung My Question or IssueI've had my Autoplay turned off for years since I first discovered the feature and yet I keep getting suggested songs playing. I even got some today while listening to one of my playlists after 20 ...

Newbie

Plan Free Country UK   Device Samsung   My Question or Issue I've had my Autoplay turned off for years since I first discovered the feature and yet I keep getting suggested songs pl...

MihailY

Moderator

278 Views

1 replies

1 likes

  • 278 Views
  • 1 replies
  • 1 likes

Superuser Contribution hello I got a great new feature: "friday picks" Loved it but its not a playlist. where can I find

PlanFree/PremiumCountryNetherlads/Malta DeviceSamsung Galaxy Operating SystemAndroid My Question or Issuehello I got a great new feature: "friday picks" Loved it but its not a playlist. where can I find that playlist?

Casual Listener

Plan Free/Premium Country Netherlads/Malta   Device Samsung Galaxy  Operating System Android    My Question or Issue hello I got a great new feature: "friday picks" Lov...

Vasil

Moderator

433 Views

3 replies

0 likes

Premium for Family
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Following lag

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueplease reset my following. there's a bug where it won't show the accurate number - I tried cleari...

Visitor

Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue please reset my ...

Joan

Moderator

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how to remove weird empty playlist

PlanPremiumCountry Deviceiphone 15Operating Systemios 18 My Question or Issueblank playlist on made for you, ( i tried reinstalling, restarting)

Regular

Plan Premium Country   Device iphone 15 Operating System ios 18   My Question or Issue blank playlist on made for you, ( i tried reinstalling, restarting)

xivvie

Regular

1030 Views

4 replies

0 likes

  • 1030 Views
  • 4 replies
  • 0 likes