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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 184105 Views
  • 68 replies
  • 71 likes
  • 184105 Views
  • 68 replies
  • 71 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • JanneJeremias
  • Casual Listener
  • 57707 Views
  • 85 replies
  • 34 likes
  • 57707 Views
  • 85 replies
  • 34 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Kenny142
  • Visitor
  • 141535 Views
  • 63 replies
  • 49 likes
  • Connect
    JAM
  • 141535 Views
  • 63 replies
  • 49 likes

Release radar still not working

PlanPremiumCountryUK As per the suggestion of the threadmaster, the Release Radar was supposed to be "fixed", but isn't. My release radar completely disappeared from my library and it won't come back. How can I find out about new music on a Friday?

  • Newbie
  •   Plan Premium Country UK   As per the suggestion of the threadmaster, the Release Radar was supposed to be "fixed", but isn't. My release radar completely disappeared from my library...
  • constructionlaw
  • Casual Listener
  • 512 Views
  • 11 replies
  • 0 likes
  • 512 Views
  • 11 replies
  • 0 likes

Superuser Contribution Missing playlist

My main, most important playlist has vanished!! I know there is the 'recover playlist' feature, but that just tells me that I have no deleted playlists.I'm guessing this is a bug of some sort, but is there anything I can do? I've spent years curating...

  • Regular
  • My main, most important playlist has vanished!! 😫 I know there is the 'recover playlist' feature, but that just tells me that I have no deleted playlists. I'm guessing this is a bug of so...
  • MihailY
  • Moderator
  • 135 Views
  • 3 replies
  • 0 likes
  • 135 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I find my local files even after it is enabled?

I tried to use local files for the first time and so I enabled it and added the sources I wanted, but I couldn't find the Local Files folder. I disabled 'Show Local Files' and enabled it again, but I still didn't see the folder. The files that I want...

  • Regular
  • I tried to use local files for the first time and so I enabled it and added the sources I wanted, but I couldn't find the Local Files folder. I disabled 'Show Local Files' and enabled it again, but I...
  • Not applicable
  • 16143 Views
  • 20 replies
  • 0 likes
  • 16143 Views
  • 20 replies
  • 0 likes

Superuser Contribution Recently my playlist disappeared and i cannot find it again

Hi, i am apart of a family plan, recently my main playlist randomly disappeared off my account and i am unable to retrieve it, i can gone to try and “recover”the playlist via the website but it says i haven’t deleted any playlists. I have done the sa...

  • Visitor
  • Hi, i am apart of a family plan, recently my main playlist randomly disappeared off my account and i am unable to retrieve it, i can gone to try and “recover”the playlist via the website but it says ...
  • Not applicable
  • 831 Views
  • 3 replies
  • 0 likes
  • 831 Views
  • 3 replies
  • 0 likes

Superuser Contribution The weekly discoveries don't match my musical tastes

The weekly discoveries don't match my musical tastes and I've been like this for more than 6 months. I don't know if there is any way to reset them.

  • Visitor
  • The weekly discoveries don't match my musical tastes and I've been like this for more than 6 months. I don't know if there is any way to reset them.
  • Susan_GP
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't create custom order for Liked Songs

PlanPremium CountryUnited States DeviceLaptop (HP OMEN) Operating SystemWindows 10 My Question or IssueTitle. The "Custom Order" sort option for my Liked Songs playlist is supposed to let me create, well, a custom order; however, dragging and droppin...

  • Regular
  • Plan Premium   Country United States   Device Laptop (HP OMEN)   Operating System Windows 10   My Question or Issue Title.  The "Custom Order" sort option for my...
  • NotCorso
  • Casual Listener
  • 19106 Views
  • 37 replies
  • 66 likes
  • 19106 Views
  • 37 replies
  • 66 likes

Superuser Contribution Can not stream Liked Songs.

PlanPremiumCountryUSADeviceGalaxy s24 Ultra, Roku TV, Windows 10 PC, Google PlayOperating SystemWindows 10, Not sure which version of android. My Question or IssueLiked song count 21,988 songs. I can not stream my liked songs playlist. I can play my ...

  • Regular
  • Plan Premium Country USA Device Galaxy s24 Ultra, Roku TV, Windows 10 PC, Google Play Operating System Windows 10, Not sure which version of android.   My Question or Issue Liked song ...
  • User901
  • Visitor
  • 401 Views
  • 6 replies
  • 0 likes
  • 401 Views
  • 6 replies
  • 0 likes

Favorit Songs Library - Songs are shown which are not inside

I’ve got a problem with my favourite song library. in preview it says that I have added 66 songs. When I open library only the 11 songs are shown, which I added in real deleting the complete list does not help to solve. I can say that I created my ac...

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  • Newbie
  • I’ve got a problem with my favourite song library. in preview it says that I have added 66 songs. When I open library only the 11 songs are shown, which I added in real    deleting th...
  • 69 Views
  • 0 replies
  • 1 likes
  • 69 Views
  • 0 replies
  • 1 likes

Superuser Contribution Wrapped Completely Wrong

PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueI have logged into my Wrapped for 2021 and it is completely wrong, all the songs in the top 50 I have never heard of in my life, let alone listened to. I don't even know the a...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue I have logged into my Wrapped for 2021 and it is completely wrong, all the songs in the top 50 I ha...
  • 773SleepyHollow
  • Casual Listener
  • 21680 Views
  • 27 replies
  • 3 likes
  • 21680 Views
  • 27 replies
  • 3 likes

Solved!!Superuser Contribution Make it easier to make joint playlists on spotify desktop

I don't know, can't seem to invite people to make joint playlists on the desktop app. Not sure how it works on mobile but is it possible to be made simplier or clearer? Thanks

  • Music Fan
  • I don't know, can't seem to invite people to make joint playlists on the desktop app. Not sure how it works on mobile but is it possible to be made simplier or clearer?   Thanks
  • Yordan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Start podcasts from the beginning

I was wondering if anyone knows if there is an option to make it so that when I play a playlist containing podcasts, the podcasts automatically play from the beginning? at the current moment I have a huge playlist consisting of nearly 100hours of pod...

  • Casual Listener
  • I was wondering if anyone knows if there is an option to make it so that when I play a playlist containing podcasts, the podcasts automatically play from the beginning? at the current moment I have a...
  • AbdallahDaal
  • Visitor
  • 6585 Views
  • 12 replies
  • 16 likes
  • beginning
    Play
    podcast
    start
  • 6585 Views
  • 12 replies
  • 16 likes

Superuser Contribution Rotating content from Playlist Folder

PlanPremiumCountryUSADeviceiPhone 15 Pro MaxOperating SystemiOS 18 My Question or IssueI have a folder with several playlists. Is there a way to play a number of songs from one playlist, move to the next playlist and play a few songs, then move to th...

  • Visitor
  •   Plan Premium Country USA Device iPhone 15 Pro Max Operating System iOS 18   My Question or Issue I have a folder with several playlists. Is there a way to play a number of song...
  • Joan
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Restoring Songs in a Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI accidentally removed a number of songs from a playlist, then deleted the playlist. When I r...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I accid...
  • Vasil
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesn't give me 30 minutes of ad-free music anymore

I feel like I’m being tormented with adverts to purchase Premium. Sometimes I watch 3 advertisements and I do not get 30 minutes of ad free music. Then 1 or 2 songs play and then the same advertisements again! I would not mind the advertisements if I...

  • Newbie
  • I feel like I’m being tormented with adverts to purchase Premium. Sometimes I watch 3 advertisements and I do not get 30 minutes of ad free music. Then 1 or 2 songs play and then the same advertiseme...
  • miniq
  • Newbie
  • 36123 Views
  • 44 replies
  • 11 likes
  • 36123 Views
  • 44 replies
  • 11 likes

Superuser Contribution local files playlist

Is there a way to hide the local files playlist from my playlists on mobile without turning off local files in settings?

  • Casual Listener
  • Is there a way to hide the local files playlist from my playlists on mobile without turning off local files in settings?
  • Susan_GP
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t create playlists

I have a free plan and live in Ireland. I don’t know my operating system but I know I have an iPad. I use Spotify on my web browser, Safari, not the app. I can’t create playlists. The button doesn’t work, as when I tap it, it does nothing.

  • Casual Listener
  • I have a free plan and live in Ireland. I don’t know my operating system but I know I have an iPad. I use Spotify on my web browser, Safari, not the app. I can’t create playlists. The button doe...
  • Glizzychr
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Superuser Contribution Listening History on Desktop

PlanPremiumCountry USA Device2021 Dell laptopOperating SystemWindows 10 My Question or IssueMessage boards and FAQ refer to a page saying to click hamburger icon for listening history but this is either wrong or out dated information. (https://suppor...

  • Newbie
  • Plan Premium Country USA   Device 2021 Dell laptop Operating System Windows 10   My Question or Issue Message boards and FAQ refer to a page saying to click hamburger icon for l...
  • Eni
  • Moderator
  • 2942 Views
  • 4 replies
  • 2 likes
  • 2942 Views
  • 4 replies
  • 2 likes

Superuser Contribution Inapropriate recomendations in Discover weekly

I'm from Ukraine and usually listened different music. But never listen russian, because I don't want in to be in my recommendations and because I don't like it usually. Last two weeks I listened ONLY ukrainian artists, even created playlist with the...

  • Regular
  • I'm from Ukraine and usually listened different music. But never listen russian, because I don't want in to be in my recommendations and because I don't like it usually. Last two weeks I listened ONL...
  • BenceCheese
  • Newbie
  • 2133 Views
  • 24 replies
  • 47 likes
  • App & Features
    Discovery & Promo
  • 2133 Views
  • 24 replies
  • 47 likes

Manual "next in queue" is not saved when changing context if queue is saved from another device.

PlanPremiumCountryUKDevicePoco F3/PCOperating SystemAndroid 11/Windows 10 My Question or Issue Can you make it so manual queue "next in queue" items persist in other devices when switching between them. I want to listen to my queue, but if I switch c...

  • Music Fan
  • Plan Premium Country UK Device Poco F3/PC Operating System Android 11/Windows 10   My Question or Issue   Can you make it so manual queue "next in queue" items persist in other d...
  • Amayy
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to play songs incorrectly marked as explicit?

I'd like to keep the explecit filter on. Melody Circus by Savant has no lyrics whatsoever and is still marked as explicit. Is there a way to keep the explicit filter on and make a personal exception for a couple songs? In addition, is there a way I c...

  • Casual Listener
  • I'd like to keep the explecit filter on. Melody Circus by Savant has no lyrics whatsoever and is still marked as explicit. Is there a way to keep the explicit filter on and make a personal exception ...
  • Not applicable
  • 881 Views
  • 3 replies
  • 0 likes
  • 881 Views
  • 3 replies
  • 0 likes