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Please see below the most popular frequently asked questions.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Not applicable
  • 163340 Views
  • 68 replies
  • 69 likes
  • 163340 Views
  • 68 replies
  • 69 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • techica8
  • Newbie
  • 46278 Views
  • 63 replies
  • 31 likes
  • 46278 Views
  • 63 replies
  • 31 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • hairstyli
  • Newbie
  • 138698 Views
  • 64 replies
  • 48 likes
  • Connect
    JAM
  • 138698 Views
  • 64 replies
  • 48 likes

Playlist won't delete from home screen

Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop app I keep getting a "something went wrong" message....

  • Newbie
  • Have tried to delete on desktop, mobile app and webplayer - this playlist will NOT delete itself permanently. Still showing on the homescreen for both the webplayer and desktop apps. On the desktop a...
  • justmets
  • Regular
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Playlist Takedown Notification

PlanPremiumCountryBrazilDevice(Samsung Galaxy A71, Windows 10)Operating System(Android) My Question or Issue I got emails saying my playlists had been taken down. Below is the text of one of the emails: 'Hello,We have found the following content to b...

  • Regular
  • Plan Premium Country Brazil Device (Samsung Galaxy A71, Windows 10) Operating System (Android)   My Question or Issue   I got emails saying my playlists had been taken down. Belo...
  • yaktam
  • Roadie
  • 26682 Views
  • 180 replies
  • 19 likes
  • Playlist problem
  • 26682 Views
  • 180 replies
  • 19 likes

Solved!!Superuser Contribution Making liked songs a Playlist

None of the below information is required. However, PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi All, I just want to know if there is w...

  • Casual Listener
  • None of the below information is required. However,  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Or...
  • Not applicable
  • 143066 Views
  • 18 replies
  • 14 likes
  • 143066 Views
  • 18 replies
  • 14 likes

Superuser Contribution Liked songs disappeared from playlist

PlanPremiumCountryU.S.Device iPhone XOperating iOS 16My Question or IssueOn my “Liked Songs” playlist, most of the songs I’ve added since November 2022 are not showing up. I’ve tried turning my data on and off, turning my phone on and off, closing an...

  • Visitor
  • Plan Premium Country U.S. Device  iPhone X Operating  iOS 16 My Question or Issue On my “Liked Songs” playlist, most of the songs I’ve added since November 2022 are not showing up....
  • Not applicable
  • 11158 Views
  • 16 replies
  • 6 likes
  • 11158 Views
  • 16 replies
  • 6 likes

Superuser Contribution How do I fix my playlist so that I won't have to play the entire Playlist

My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?

  • Visitor
  • My Playlist just shows the names of the songs in the Playlist itself, it doesn’t let me play the one I want, how do I fix this?
  • Not applicable
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Superuser Contribution “Daylist” always shows the wrong time in title.

My daylist shows “early morning” while it’s already evening in my time zone.The daylist title time always offsets with my local time.I live in China in the time zone of utc+8.All my devices on any platform have this issue.

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  • Casual Listener
  • My daylist shows “early morning” while it’s already evening in my time zone. The daylist title time always offsets with my local time. I live in China in the time zone of utc+8. All my devices on ...
  • alimac122
  • Visitor
  • 1180 Views
  • 7 replies
  • 4 likes
  • 1180 Views
  • 7 replies
  • 4 likes

Superuser Contribution Casting problems of Liked Songs playlist

PlanPremiumCountryMexicoDevice(Samsung GalaxyOperating SystemAndroid My Question or IssueWhen casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash. Casting is all good on albums, other playlists (mine and others longer than 220 ...

  • Regular
  • Plan Premium Country Mexico Device (Samsung Galaxy Operating System Android    My Question or Issue When casting the playlist Liked Songs (6,530 songs) to my TCL Tv, the app crash...
  • Grakky
  • Music Fan
  • 2059 Views
  • 20 replies
  • 0 likes
  • 2059 Views
  • 20 replies
  • 0 likes

Entire albums disappearing from Liked Songs

This happens on all platforms I use (Android/Win11/Web) It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I used to listen to at some point (that I Know I have saved, ...

  • Casual Listener
  • This happens on all platforms I use (Android/Win11/Web)   It's really annoying that I keep losing entire albums from my Liked Songs. And for seemingly no reason. I keep remembering of albums I...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Next podcast auto played isn't on my downloads?

I have 4 podcasts downloaded. But when one ends, it doesn't go to the next downloaded podcast, it arbitrarily picks a podcast to play from a podcast I do follow, but not one I downloaded. Downloaded obviously means I want to listen to that more than ...

  • Casual Listener
  • I have 4 podcasts downloaded. But when one ends, it doesn't go to the next downloaded podcast, it arbitrarily picks a podcast to play from a podcast I do follow, but not one I downloaded. Downloaded ...
  • Billy-J
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Estou acessando o Spotify pela tv e está sem som.

Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar reproduzindo o som, qndo acesso o Spotify na TV, ele ...

  • Visitor
  • Estava funcionando normalmente ontem. Hj, acesso pela TV e está sem som. Já reiniciei a TV, a desinstalei e instalei o app e nada. Emparelhei o YouTube na TV e o som está normal. Além de não estar re...
  • Billy-J
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play, can only shuffle my library

PlanPremiumCountryUKDevicesamsung galaxy fold 4Operating SystemAndroid v14 My Question or IssueI'm unable to play individual songs from my library, I can only play by shuffling or adding to queue. I've tried clearing my cache numerous times, logged o...

  • Casual Listener
  • Plan Premium Country UK Device samsung galaxy fold 4 Operating System Android v14    My Question or Issue I'm unable to play individual songs from my library, I can only play by s...
  • Yordan
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot hear my original songs uploaded on Spotify in other accounts?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dessi
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Songs greyed out on my account, but available on my spouse's account

Hi there, A few days ago a whole bunch of songs in my library just became greyed out and unplayable on mobile and desktop. These are current songs that I would expect Spotify to still have licensing for in Canada so I was surprised when it happened. ...

  • Casual Listener
  • Hi there,   A few days ago a whole bunch of songs in my library just became greyed out and unplayable on mobile and desktop. These are current songs that I would expect Spotify to still have l...
  • Heflin
  • Newbie
  • 824 Views
  • 4 replies
  • 0 likes
  • 824 Views
  • 4 replies
  • 0 likes

Superuser Contribution When I try to open liked songs it say “safari cannot open cause the address

Is invalid” i use Spotify through safari and also I have own my account but I still can’t open my liked songs

  • Visitor
  • Is invalid” i use Spotify through safari and also I have own my account but I still can’t open my liked songs
  • Susan_GP
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaboration Playlist

PlanPremiumCountry DeviceIphone 12Operating SystemiOS 10 My Question or IssueIm collaborating with my friend on a playlist, she can see my songs, but i cant see hers?She can see both hers and my songs but i can only see mine. shes the owner of the pl...

  • Visitor
  • PlanPremium Country   Device Iphone 12 Operating System iOS 10   My Question or Issue Im collaborating with my friend on a playlist, she can see my songs, but i cant see hers? She...
  • OscarDC
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I see which Folder a Playlist is saved to?

Hi, UK-based Premium user here (Windows desktop, Android on Samsung S10e - everything up to date) I have a large number of Folders to organise my music by genre, or artist, etc. I am a forgetful sort though, so sometimes I forget where I've saved an ...

  • Regular
  • Hi, UK-based Premium user here (Windows desktop, Android on Samsung S10e - everything up to date)   I have a large number of Folders to organise my music by genre, or artist, etc. I am a forge...
  • Robmonster
  • Regular
  • 1610 Views
  • 4 replies
  • 3 likes
  • 1610 Views
  • 4 replies
  • 3 likes

DJ not working with BMW connected drive app

PlanFree/PremiumCountry - United Kingdom Device(BMW F40 128ti)Operating System(iDrive Version 7. BMW Connected Drive Spotify app) My Question or IssueWhen using Spotify in my BMW via the Connected drive app, when I go to Library then select 'DJ' ther...

  • Regular
  • Plan Free/Premium Country - United Kingdom   Device (BMW F40 128ti) Operating System (iDrive Version 7. BMW Connected Drive Spotify app)   My Question or Issue When using Spotify ...
  • Haystack54
  • Regular
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Superuser Contribution There used to be podcasts in my daily drive, now there’s just music

In the daily drive playlist there used to be a combination of music and podcasts however for a few days now there has only been music in there and no podcasts, what can I do to get them back?

  • Casual Listener
  • In the daily drive playlist there used to be a combination of music and podcasts however for a few days now there has only been music in there and no podcasts, what can I do to get them back?
  • Cwarcher
  • Newbie
  • 2112 Views
  • 19 replies
  • 12 likes
  • 2112 Views
  • 19 replies
  • 12 likes

Superuser Contribution Why Songs I liked don't show the same heart in the Artist Page?

My Question or IssueBefore the upgrade/change of Spotify where "added songs" became "liked songs" with the heart icon, all songs added in every Artist page in their album discography or in every Playlist where directly checked in both places.So you f...

  • Casual Listener
  • My Question or Issue Before the upgrade/change of Spotify where "added songs" became "liked songs" with the heart icon, all songs added in every Artist page in their album discography or in every Pl...
  • Ganon727
  • Visitor
  • 5448 Views
  • 13 replies
  • 9 likes
  • 5448 Views
  • 13 replies
  • 9 likes