Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • miles_153
  • Composer
  • 189362 Views
  • 1638 replies
  • 23 likes
  • 189362 Views
  • 1638 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Mixyye
  • Casual Listener
  • 229189 Views
  • 74 replies
  • 80 likes
  • 229189 Views
  • 74 replies
  • 80 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • bimbinetojas
  • Casual Listener
  • 81538 Views
  • 157 replies
  • 41 likes
  • 81538 Views
  • 157 replies
  • 41 likes

Two Serious Problems with Spotify

I have created a collection of 225 playlists that are intended to be a sampler of the history of music.(If you happen to be interested in these playlists, you can find an explanation of my collection, andlinks to all of my playlists here: Moondog Rad...

  • Gig Goer
  • I have created a collection of 225 playlists that are intended to be a sampler of the history of music. (If you happen to be interested in these playlists, you can find an explanation of my collecti...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

It won't let me add more than 50 songs to my playlist

If anyone can help me, I would greatly appreciate it. I'm on a shared Spotify account and it doesn't let us add more than 50 songs, because otherwise the older ones start disappearing as soon as we add new ones. Does anyone know how I solve it?

  • Visitor
  • If anyone can help me, I would greatly appreciate it. I'm on a shared Spotify account and it doesn't let us add more than 50 songs, because otherwise the older ones start disappearing as soon as we a...
  • Amayy
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps playing same artist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Discoghost
  • Visitor
  • 9992 Views
  • 6 replies
  • 1 likes
  • 9992 Views
  • 6 replies
  • 1 likes

Superuser Contribution explicit content not showing

PlanPremium FamilyCountryPoland My Question or IssueMy brother, as a joke, turned off the explicit content on my account. He turned it back on almost a month ago (on the 8th of August), but I still don't have access to explicit content. How to fix it...

  • Visitor
  •   Plan Premium Family Country Poland   My Question or Issue My brother, as a joke, turned off the explicit content on my account. He turned it back on almost a month ago (on the 8th ...
  • Alli_
  • Visitor
  • 566 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 566 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs Missing from Liked Playlist

Randomly yesterday I went to play music from my “Liked Songs” playlist, and several were no longer there (these happened to be songs I had added within the past couple months so it was easy to notice). I restarted my phone, closed out of the app and ...

  • Casual Listener
  • Randomly yesterday I went to play music from my “Liked Songs” playlist, and several were no longer there (these happened to be songs I had added within the past couple months so it was easy to notice...
  • Joan
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

My library is gone

Hi there, I lost all my library downloads due an update of my payment, can I please have everything downloaded again, playlists, albums podcasts without to have one by one?! Kindly let me know. Many thanks in advance Best regards Alberto My libraNone...

  • Visitor
  • Hi there,    I lost all my library downloads due an update of my payment, can I please have everything downloaded again, playlists, albums podcasts without to have one by one?! Kindly let...
  • Amayy
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Change the playlist song order

Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it to be in, a practical example would be that I have a...

  • Visitor
  • Add the option to change the order of the songs in your playlists, for example this functionality could be added by clicking on the song you want to move and dragging it to the position you want it t...
  • emmusement
  • Casual Listener
  • 11613 Views
  • 13 replies
  • 0 likes
  • Desktop
  • 11613 Views
  • 13 replies
  • 0 likes

Superuser Contribution All my music and playlists are gone

PlanPremiumCountryPORTUGALDeviceSAMSUNG A70Operating sysAndroid From one day to another all my likes and playlists simply desapeared. No account no link to another device nothing. Just gone I can't even make a list that shows on my playlists. My Ques...

  • Newbie
  •   Plan Premium Country PORTUGAL Device SAMSUNG A70 Operating sys Android   From one day to another all my likes and playlists simply desapeared. No account no link to another devi...
  • OscarDC
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • desapearing
    liked musics
    Playlists
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Insists on Playing One Direction When I Open It Up After A Day of Not Listening

PlanPremiumCountryUSDeviceIPhone and Android PhoneOperating System(iOS 10, Android Oreo) My Question or IssueWhen I get in my vehicle to go to work some mornings, Spotify will play One Driection. I hate One Direction, I have NEVER put them in ANY of ...

  • Casual Listener
  • Plan Premium Country US Device IPhone and Android Phone Operating System (iOS 10, Android Oreo)   My Question or Issue When I get in my vehicle to go to work some mornings, Spotif...
  • Maria
  • Moderator
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
  • 0 likes

DJ not working with BMW connected drive embedded Spotify app

PlanFree/PremiumCountry - United Kingdom Device(BMW F40 128ti)Operating System(iDrive Version 7. BMW Connected Drive Spotify app) My Question or IssueWhen using Spotify in my BMW via the Connected drive app, when I go to Library then select 'DJ' ther...

  • Regular
  • Plan Free/Premium Country - United Kingdom   Device (BMW F40 128ti) Operating System (iDrive Version 7. BMW Connected Drive Spotify app)   My Question or Issue When using Spotify ...
  • mucello
  • Newbie
  • 832 Views
  • 7 replies
  • 0 likes
  • 832 Views
  • 7 replies
  • 0 likes

Superuser Contribution Duplicate albums

basically every album has a duplicate identical version that makes saving the songs pointless and ruins all of my playlists. Searching the album or going through the artist page only gives one album, so you have to go through a convoluted process to ...

  • Music Fan
  • basically every album has a duplicate identical version that makes saving the songs pointless and ruins all of my playlists. Searching the album or going through the artist page only gives one album,...
  • thevoiddancer
  • Regular
  • 1182 Views
  • 11 replies
  • 3 likes
  • 1182 Views
  • 11 replies
  • 3 likes

Superuser Contribution There’s some music I did not hear from my history

In my liked songs (the playlist), there’s some music is not liked by me, and in the listening history also some music I’ve never heard.I changed my password and it didn’t change.

  • Visitor
  • In my liked songs (the playlist), there’s some music is not liked by me, and in the listening history also some music I’ve never heard. I changed my password and it didn’t change.
  • Eni
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Playlist recommended songs UI working poorly

Plan: PremiumCountry: USADevice: M1 MacBook ProOperating System: osxDesktop appMy Question or Issue-I wanted to give feedback on the 'Recommended' feature. If I open one of my playlists, at the bottom of the playlist there are a series of recommended...

  • Newbie
  •   Plan: Premium Country: USA Device: M1 MacBook Pro Operating System: osx Desktop app My Question or Issue -I wanted to give feedback on the 'Recommended' feature. If I open one of m...
  • Maria
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums are gone from “Your Library”

All the albums I have previously saved are now gone from “Your Library”. I still have my “like” on them, but the app stoped showing them in the tab. It doesn’t show them as saved releases on artist’s page as well. It happened to my after I reinstalle...

  • Regular
  • All the albums I have previously saved are now gone from “Your Library”. I still have my “like” on them, but the app stoped showing them in the tab. It doesn’t show them as saved releases on artist’s...
  • PeterB314
  • Newbie
  • 1236 Views
  • 8 replies
  • 0 likes
  • 1236 Views
  • 8 replies
  • 0 likes

Superuser Contribution How do I go back to my fanship bracelet pop up?

I got the pop up about the Taylor swift fanship bracelet. I clicked out of it before I finished reading and I found out it was like an achievement where only some people get it. I want to go back but I don’t know how to.

  • Visitor
  • I got the pop up about the Taylor swift fanship bracelet. I clicked out of it before I finished reading and I found out it was like an achievement where only some people get it. I want to go back but...
  • Vasil
  • Moderator
  • 2566 Views
  • 5 replies
  • 3 likes
  • 2566 Views
  • 5 replies
  • 3 likes

Superuser Contribution Spotify has therefore removed the ability for one or more of your playlists to be available publicly

Hello everybody, I have tried customer service three times. The first time I was assured that the problem will be resolved soon (and is being escalated), but sadly nothing happened. The second and third times I was told they don't know and to try sup...

  • Regular
  • Hello everybody,   I have tried customer service three times. The first time I was assured that the problem will be resolved soon (and is being escalated), but sadly nothing happened.  ...
  • zeRyeToast
  • Newbie
  • 12025 Views
  • 102 replies
  • 15 likes
  • Playlist Managment Accessibility
  • 12025 Views
  • 102 replies
  • 15 likes

Songs not playing at all

PlanPremiumCountryAustraliaDeviceGoogle pixel 8My Question or IssueHey, when I like a song and it goes into my liked song library and it's downloaded, if I'm online or offline it does not play, it's only recently started happening.

  • Casual Listener
  • Plan Premium Country Australia Device Google pixel 8 My Question or Issue Hey, when I like a song and it goes into my liked song library and it's downloaded, if I'm online or offline it does n...
  • osornios
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution collabrative Playlist

PlanPremiumCountryIndiaDevice(iPhone 15 pro max and samsung s24Operating SystemiOS 17, Android My Question or IssueI created a public playlist on my Spotify and sent collaboration link to my partner, but she is unable to add any songs in it. We are u...

  • Visitor
  •   Plan Premium Country India Device (iPhone 15 pro max and samsung s24 Operating System iOS 17, Android    My Question or Issue I created a public playlist on my Spotify and...
  • Eni
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not letting me search up songs when I press add to playlist.

Whenever I try to add a song to a playlist, whenever I try to search it up, it says “Something went wrong”. This has been happening for months on end, even though I’ve updated regularly. I have Spotify Premium on iOS by the way.

  • Visitor
  • Whenever I try to add a song to a playlist, whenever I try to search it up, it says “Something went wrong”. This has been happening for months on end, even though I’ve updated regularly. I have Spoti...
  • Eni
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes