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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68380 Views
  • 60 replies
  • 66 likes
  • 68380 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33704 Views
  • 56 replies
  • 30 likes
  • 33704 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130827 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130827 Views
  • 62 replies
  • 48 likes

Superuser Contribution Playlist disappeared

Went to play a playlist I've had for a few years.. and it's disappeared.. not been deleted.. any ideas?

  • Visitor
  • Went to play a playlist I've had for a few years.. and it's disappeared.. not been deleted.. any ideas?
  • Vasil
  • Moderator
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs in playlist don't have a checkmark on the artist page

PlanPremiunCountrySwedenDeviceDevice independent. iOS, MacOs, PCOperating SystemMacOs 10.15.7 (unsupported), iOS 17.5.1, Windows 10My Question or IssueThere is an issue about this already (/https://community.spotify.com/t5/Your-Library/Inconsistent-C...

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  • Music Fan
  • Plan Premiun Country Sweden Device Device independent. iOS, MacOs, PC Operating System MacOs 10.15.7 (unsupported), iOS 17.5.1, Windows 10 My Question or Issue There is an issue about this a...
  • banankakan
  • Music Fan
  • 256 Views
  • 3 replies
  • 3 likes
  • 256 Views
  • 3 replies
  • 3 likes

Superuser Contribution Same artist keeps appearing on Release Radar even after pressing the I don't like (artist) button.

Every week, I'm always excited to listen to new songs from my favorite artists on my Release Radar, but there's always this one artist that I don't really like. I would press the I don't like (artist) button, but they always appear the week after. Sp...

  • Regular
  • Every week, I'm always excited to listen to new songs from my favorite artists on my Release Radar, but there's always this one artist that I don't really like. I would press the I don't like (artist...
  • nassoman
  • Newbie
  • 2746 Views
  • 15 replies
  • 3 likes
  • 2746 Views
  • 15 replies
  • 3 likes

Superuser Contribution If a local file is FLAC, the artist name repeats with a semicolon

Step 1 - In settings, "add a source" to include the FLAC files (mine are from bandcamp purchases)Step 2 - Go to "your library" and check the added FLAC files. The artist name appears twice or more.- I checked the local FLAC files & the artist name on...

  • Regular
  • Step 1 - In settings, "add a source" to include the FLAC files (mine are from bandcamp purchases) Step 2 - Go to "your library" and check the added FLAC files. The artist name appears twice or more....
  • PixelatedMike
  • Visitor
  • 2819 Views
  • 13 replies
  • 9 likes
  • 2819 Views
  • 13 replies
  • 9 likes

Change Genre Filters in Liked Songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is there a way to edit the filters in my liked songs? A lot of the options bring up the same...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Luan
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Lyrics sharing issue

PlanFreeCountryIndia DeviceVivo T1Operating System Android My Question or IssueI am not able to share lyrics on Instagram but the people around me are able to do it. I can't see the lyrics sharing option in my Spotify app , nor can I see lyrics of so...

  • Visitor
  • Plan Free Country India  Device Vivo T1 Operating System  Android    My Question or Issue I am not able to share lyrics on Instagram but the people around me are able to...
  • Luan
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution folder podcast

I would like to organize my podcast into a folder. I love the folder for albums / Playlists I would love to do the same for podcasts.

  • Casual Listener
  • I would like to organize my podcast into a folder. I love the folder for albums / Playlists I would love to do the same for podcasts.
  • BurningBaboon
  • Music Fan
  • 6762 Views
  • 14 replies
  • 11 likes
  • 6762 Views
  • 14 replies
  • 11 likes

Superuser Contribution Podcast playlists

Id like to be able to categorise podcasts or create podcast playlists from those I follow based on, for example mood or what I am doing, to create categorised new episodes/unheard episodes that I can just put on

  • Visitor
  • Id like to be able to categorise podcasts or create podcast playlists from those I follow based on, for example mood or what I am doing, to create categorised new episodes/unheard episodes that I can...
  • BurningBaboon
  • Music Fan
  • 640 Views
  • 2 replies
  • 2 likes
  • 640 Views
  • 2 replies
  • 2 likes

Print Spotify playlists to PDF

Hi.I have struggled a long time to copy playlist data to conversations about music with my friends.I would have liked to have a copy or export feature for playlist, artists, alvums and titles, but there's no working feature to do this. There were old...

  • Regular
  • Hi. I have struggled a long time to copy playlist data to conversations about music with my friends. I would have liked to have a copy or export feature for playlist, artists, alvums and titles, bu...
  • e_loescher
  • Newbie
  • 3862 Views
  • 1 replies
  • 1 likes
  • 3862 Views
  • 1 replies
  • 1 likes

Solved!! On Repeat playlist BUG

PlanFree/PremiumCountryGermany My Question or IssueI see there is a playlist called "On Repeat". It mentions songs I love but displays another users tracks and user profile. Why is this being displayed to me. Seems like a bad bug. This is displayed o...

  • Regular
  • Plan Free/Premium Country Germany     My Question or Issue I see there is a playlist called "On Repeat". It mentions songs I love but displays another users tracks and user profile. ...
  • Luan
  • Spotify Star
  • 142 Views
  • 3 replies
  • 0 likes
  • 142 Views
  • 3 replies
  • 0 likes

Set Spotify to Music Only by Default

PlanPremiumDevice(iPhone)Operating System(Windows 10)My Question or IssueThe inclusion of Podcasts and audiobooks has made browsing and using spotify very messy and disorganised. I only want to use spotify for music, but can't find the option to make...

  • Casual Listener
  • Plan Premium Device (iPhone) Operating System (Windows 10) My Question or Issue The inclusion of Podcasts and audiobooks has made browsing and using spotify very messy and disorganised. I ...
  • Luan
  • Spotify Star
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Superuser Contribution Scam Artists tagging famous artists as collaborators has got completely out of hand, SPOTIFY FIX IT!

Creating this as a related issue to this thread that spotify have stopped giving a toss about: https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-same-name-as-desired/m-p/5322274#M18263DO NOT MERGE this moderators,...

  • Roadie
  • Creating this as a related issue to this thread that spotify have stopped giving a toss about:  https://community.spotify.com/t5/Your-Library/Release-Radar-includes-wrong-artist-with-same-name-...
  • Auditory
  • Newbie
  • 8326 Views
  • 28 replies
  • 42 likes
  • 8326 Views
  • 28 replies
  • 42 likes

Superuser Contribution Allow Users to listen in on Jams on separate devices

The design for Spotify Jams is creative, but it excludes one of the biggest parts of the original Spotify Sessions; users in the jam can’t listen to the music remotely, it is only played through one device. A Spotify Jam eliminates one of the major c...

  • Regular
  • The design for Spotify Jams is creative, but it excludes one of the biggest parts of the original Spotify Sessions; users in the jam can’t listen to the music remotely, it is only played through one ...
  • laralkcs
  • Newbie
  • 25993 Views
  • 18 replies
  • 14 likes
  • 25993 Views
  • 18 replies
  • 14 likes

Superuser Contribution How you calculate audiobook useage!

Hey - massive audiobook fan and long time Spotify member, so delighted that you are offering them as part of Spotify. I use audiobooks a lot as they help me to get to sleep (focussing on listening to a story helps to stop me thinking about other stuf...

  • Casual Listener
  • Hey - massive audiobook fan and long time Spotify member, so delighted that you are offering them as part of Spotify. I use audiobooks a lot as they help me to get to sleep (focussing on listening to...
  • m7_uzyze-gy4d
  • Newbie
  • 20112 Views
  • 29 replies
  • 14 likes
  • 20112 Views
  • 29 replies
  • 14 likes

Superuser Contribution All of the song of my playlist have disappeared and the playlist is empty

Tha playlist was fine i closed the app and when i went to see my library my playlist ("( っ'-')╮ =͟͟͞͞") was empty and i have to put al of the songs back again: my device is a Redmi Note 8 pro and i'm using the latest version of Spotify

  • Visitor
  • Tha playlist was fine i closed the app and when i went to see my library my playlist ("( っ'-')╮ =͟͟͞͞🏀") was empty and i have to put al of the songs back again: my device is a Redmi Note 8 pro and i...
  • Ivelina
  • Moderator
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Superuser Contribution I need help, I don't know what's happening here

I didn't know how to properly tag this, but I'm using premium, this happens on both my devices, as well as the web player. I'm in the US. This video on reddit, posted by me, explains what's going on.

  • Newbie
  • I didn't know how to properly tag this, but I'm using premium, this happens on both my devices, as well as the web player. I'm in the US.   This video on reddit, posted by me, explains what's ...
  • AlejaR
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Have option to see last 3 daylists, or at least last daylist.

Some daylists are great, but then they change and the previous list is lost forever. Please I want the option to save the last daylist.

  • Visitor
  • Some daylists are great, but then they change and the previous list is lost forever. Please I want the option to save the last daylist.
  • mitchell10
  • Visitor
  • 1312 Views
  • 2 replies
  • 3 likes
  • 1312 Views
  • 2 replies
  • 3 likes

Solved!! how to remove "DJ start to click listening"?

I have a long list of playlists in my library, but there is one I didn't put there myself and I can´t remove it since it's named "DJ click to start listening" and it lives up to its name. I don't want it there. How do I remove it? PremiumSweden Devic...

  • Casual Listener
  • I have a long list of playlists in my library, but there is one I didn't put there myself and I can´t remove it since it's named "DJ click to start listening" and it lives up to its name. I don't wan...
  • Luan
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • support spotify
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution They changed "liked" button to "add to playlist", and it's useless

PlanPremiumOperating SystemWindows 10 This is the old look, and also the current web version.And this is the new look, the current windows app.If it is song I don't have in any of my playlists, there is a plus sign instead. So this is how it works:- ...

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  • Casual Listener
  • Plan Premium Operating System Windows 10   This is the old look, and also the current web version. And this is the new look, the current windows app. If it is song I don't have in...
  • Azerbera
  • Visitor
  • 5364 Views
  • 7 replies
  • 16 likes
  • Add to playlists
    Checkmark
    Heart button
    Liked songs heart
    My Liked Songs
  • 5364 Views
  • 7 replies
  • 16 likes

Superuser Contribution Smart shuffle adding songs even when toggled off

PlanPremiumCountryUSADeviceWeb browser (chrome)Operating SystemChrome Version 126.0.6478.128 (Official Build) (64-bit) My Question or IssueSmart shuffle is not turned on, the controls are showing the regular shuffle icon. But smart recommendations ar...

  • Visitor
  • Plan Premium Country USA Device Web browser (chrome) Operating System Chrome Version 126.0.6478.128 (Official Build) (64-bit)   My Question or Issue Smart shuffle is not turned on, the...
  • OscarDC
  • Moderator
  • 116 Views
  • 1 replies
  • 3 likes
  • 116 Views
  • 1 replies
  • 3 likes