Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302762 Views

96 replies

91 likes

  • 302762 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Ysterbeertjie

Visitor

166961 Views

239 replies

44 likes

  • 166961 Views
  • 239 replies
  • 44 likes

Solved!!Superuser Contribution how to remove weird empty playlist

PlanPremiumCountry Deviceiphone 15Operating Systemios 18 My Question or Issueblank playlist on made for you, ( i tried reinstalling, restarting)

Regular

Plan Premium Country   Device iphone 15 Operating System ios 18   My Question or Issue blank playlist on made for you, ( i tried reinstalling, restarting)

xivvie

Regular

1076 Views

4 replies

0 likes

  • 1076 Views
  • 4 replies
  • 0 likes

Home Screen Playlists Reorder After Load, Causing Misclicks

On the mobile app and desktop, when I click the Home button, I see the previous sort state of my recent playlists and right before I click on one, the playlists get re-sorted based on my recent listening history. Everyday, I wind up clicking on the w...

Visitor

On the mobile app and desktop, when I click the Home button, I see the previous sort state of my recent playlists and right before I click on one, the playlists get re-sorted based on my recent liste...

MateusM

Spotify Star

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Episodes not disappearing when finished in new episodes

Plan /Premium My Question or Issue When a podcast is finished, or when I tap mark as completed, the episode does not disappear from the new episodes. I am thus forced to scroll down through a litter of finished episodes before I can identify unplayed...

Casual Listener

Plan /Premium     My Question or Issue   When a podcast is finished, or when I tap mark as completed, the episode does not disappear from the new episodes. I am thus forced...

Bustadahol

Newbie

1963 Views

8 replies

8 likes

  • 1963 Views
  • 8 replies
  • 8 likes

Solved!!Superuser Contribution Incorrect Discover Weekly, Daylist, and DJ Suggestions

PlanPremiumCountryUSA DeviceGalaxy S23 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Samsung HW-Q990D Soundbar has Alexa built in and it is linked to my Spotify account. We often play "Calming Dog Music" for our ...

Casual Listener

Plan Premium Country USA   Device Galaxy S23 Ultra Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Samsung HW-Q990D Soundbar has Alexa bui...

OscarDC

Moderator

1025 Views

4 replies

0 likes

  • 1025 Views
  • 4 replies
  • 0 likes

Profile View, deleted playlist on my profile

PlanStudent Premium CountryAlbaniaDeviceiPhone 15 Pro MaxOperating SystemiOS 17.7.1My Question or IssueI have a playlist on my profile that I removed previously which is a collaborative playlist that I had with a previous friend of mine. I am now blo...

Casual Listener

Plan Student Premium Country Albania Device iPhone 15 Pro Max Operating System iOS 17.7.1 My Question or Issue I have a playlist on my profile that I removed previously which is a collabora...

Billy-J

Spotify Star

711 Views

3 replies

0 likes

  • 711 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify a update Win11 24H2

Žádná z níže uvedených informací není povinná. Čím více jich však poskytnete, tím snáze se vám budeme moci pokusit pomoci.PlánZdarmaZeměCzech RepublicZařízení Operační systém Windows 11 Moje otázka nebo problémAfter the 24H2 update, and even after th...

Regular

Žádná z níže uvedených informací není povinná. Čím více jich však poskytnete, tím snáze se vám budeme moci pokusit pomoci. Plán Zdarma Země Czech Republic Zařízení   Operační systém &nbs...

InvoluntaryAudience

Casual Listener

981 Views

6 replies

0 likes

  • 981 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change a collaborative playlist back to non-collaborative

PlanPremium CountryIsrael DeviceMacbook Pro 14 (m4) / Windows 11 / Iphone 14 pro Operating System(iOS 18, Windows 11, MacOS Sequoia 15.1) My Question or IssueThe button to change a collaborative playlist back to non-collaborative is missing.I'm the o...

Newbie

Plan Premium   Country Israel   Device Macbook Pro 14 (m4) / Windows 11 / Iphone 14 pro   Operating System (iOS 18, Windows 11, MacOS Sequoia 15.1)   My Question or Is...

Yordan

Moderator

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Page

PlanPremiumCountryUKDevicePC DesktopOperating SystemWindows 101 My Question or IssueHow do I remove the title of an audiobook from my Home page? I did download the title, and subsequently delete it, but nothing I try seems to delete it from my Home p...

Visitor

Plan Premium Country UK Device PC Desktop Operating System Windows 101   My Question or Issue How do I remove the title of an audiobook from my Home page?  I did download the titl...

Maria

Moderator

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Playlist

o meu problema consiste em, quando eu coloco alguma música pra tocar que está localizada no meio da playlist, ou no final, etc. Assim que eu bloqueio a tela, ao liga-la novamente, ao invés da tela do app estar parada aonde eu deixei, por exemplo no m...

Visitor

o meu problema consiste em, quando eu coloco alguma música pra tocar que está localizada no meio da playlist, ou no final, etc. Assim que eu bloqueio a tela, ao liga-la novamente, ao invés da tela do...

Billy-J

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution First four song albums not showing on my spotify webplayer

PlanPremium StudentCountryU.S.ADeviceIdeaPad Slim 5Operating SystemWindows 10My Question or IssueI can see the customized playlist covers I have on the Spotify web player, but I can't see the generated ones, which show the first four songs of my play...

Casual Listener

Plan Premium Student Country U.S.A Device IdeaPad Slim 5 Operating System Windows 10 My Question or Issue I can see the customized playlist covers I have on the Spotify web player, but I can...

Vasil

Moderator

514 Views

5 replies

0 likes

  • 514 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Listening history gaps

Hi, I notice that while content played using the desktop and android apps appears in the recents list, that played in the web player does not. I was wondering why this would be, as I'm logged in to the web player at the time the content is played. TI...

Casual Listener

Hi,    I notice that while content played using the desktop and android apps appears in the recents list, that played in the web player does not. I was wondering why this would be, as I'm...

bob313

Casual Listener

890 Views

2 replies

0 likes

  • 890 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist Filter Not Showing up in Web Player

PlanPremiumCountryUSDeviceChromeOperating SystemWindows 11 My Question or IssueI logged in this morning and all of my playlists are inaccessible. I usually filter for them but now I don't see any way to get to them any longer. I have some playlists i...

Casual Listener

Plan Premium Country US Device Chrome Operating System Windows 11   My Question or Issue I logged in this morning and all of my playlists are inaccessible. I usually filter for them bu...

Novy

Moderator

421 Views

3 replies

0 likes

  • 421 Views
  • 3 replies
  • 0 likes

Superuser Contribution No Longer Automatically goes to a selected searched song's location in my Library

PlanPremiumCountryPhilippinesDeviceProcessor 11th Gen Intel(R) Core(TM)**bleep** 2.59 GHzInstalled RAM 32.0 GB (31.9 GB usable)DesktopSystem type 64-bit operating system, x64-based processorOperating SystemEdition Windows 10 ProVersion 22H2Installed ...

Visitor

Plan Premium Country Philippines Device Processor 11th Gen Intel(R) Core(TM)**bleep** 2.59 GHz Installed RAM 32.0 GB (31.9 GB usable) Desktop System type 64-bit operating system, x64-based pr...

Joan

Moderator

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant play library songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify works, when I pick songs not from library. When trying to pick from library it stops ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

MihailY

Moderator

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema com playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AlejaR

Moderator

212 Views

1 replies

0 likes

  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution greyed out and removed playlists

Plan:PremiumCountryPolandDeviceIphone 13Operating SystemiOsMy Question or IssueMy friend once created a playlist. he shared it with me and I added it to my library. now the playlist is grayed out. when you enter the playlist, it is displayed but noth...

Casual Listener

Plan: Premium Country Poland Device Iphone 13 Operating System iOs My Question or Issue My friend once created a playlist. he shared it with me and I added it to my library. now the play...

pawelsz00

Casual Listener

524 Views

4 replies

0 likes

  • 524 Views
  • 4 replies
  • 0 likes

Superuser Contribution Long term playlist disappeared.

Plan Premium Country Australia Hi all. I’ve built a playlist (CH One) over time since the day I started using Spotify years ago, and have used it to dump music we like into for road trips, parties, and the like as well as new music that the app has t...

Casual Listener

Plan Premium  Country Australia    Hi all. I’ve built a playlist (CH One) over time since the day I started using Spotify years ago, and have used it to dump music we like into for ...

Joan

Moderator

789 Views

5 replies

0 likes

  • 789 Views
  • 5 replies
  • 0 likes

Superuser Contribution [FIXED]Library won't show up(web)

PlanFreeCountryUSDeviceidkOperating SystemWindows 11 My Question or IssueThe library won't load.Neither reloading the page or logging out and in worked.I can still add songs to playlists, but the library just won't show up.

Casual Listener

Plan Free Country US Device idk Operating System Windows 11   My Question or Issue The library won't load. Neither reloading the page or logging out and in worked. I can still add so...

Joan

Moderator

803 Views

5 replies

1 likes

  • 803 Views
  • 5 replies
  • 1 likes

Superuser Contribution When trying to add liked song it says already liked this song

PlanPremiumCountryUSDeviceiPhone 14Operating SystemiOS 17 My Question or IssueWhenever I try to add certain songs to my liked songs, it says “already in liked songs” even though the song is not in the playlist.

Visitor

  Plan Premium Country US Device iPhone 14 Operating System iOS 17   My Question or Issue Whenever I try to add certain songs to my liked songs, it says “already in liked songs” ...

Dessi

Moderator

386 Views

3 replies

1 likes

  • 386 Views
  • 3 replies
  • 1 likes

Superuser Contribution Moving folders out of other folders

Plan: Family accountCountry: UKDevice: Macbook AirOperating System: Sonoma My Question or IssueIn re-ordering my library, I have accidentally moved a folder of 97 playlists into another folder. I can't move it back to the top level of the playlist di...

Visitor

Plan: Family account Country: UK Device: Macbook Air Operating System: Sonoma   My Question or Issue In re-ordering my library, I have accidentally moved a folder of 97 play...

Joan

Moderator

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes