Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Elli_963
  • Regular
  • 52188 Views
  • 57 replies
  • 59 likes
  • 52188 Views
  • 57 replies
  • 59 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • dtulipo
  • Visitor
  • 21035 Views
  • 43 replies
  • 28 likes
  • 21035 Views
  • 43 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Nadine2047
  • Newbie
  • 116958 Views
  • 59 replies
  • 48 likes
  • Connect
    JAM
  • 116958 Views
  • 59 replies
  • 48 likes

"Liked songs" got completely reset/re-added

PlanFreeDevicePCOperating SystemWindows 10 My Question or IssueI was trying to copy my Liked Songs into a new playlist so that I could share it (by selecting the first song, then shift-selecting the last one -> add to playlist). I am not sure what we...

  • Visitor
  • Plan Free Device PC Operating System Windows 10   My Question or Issue I was trying to copy my Liked Songs into a new playlist so that I could share it (by selecting the first song, then...
  • Reddo2115
  • Newbie
  • 200 Views
  • 2 replies
  • 1 likes
  • 200 Views
  • 2 replies
  • 1 likes

Superuser Contribution Certain podcast won't play in my Tesla Spotify app

PlanPremiumCountryUSADeviceTesla Model YOperating SystemTesla My Question or IssueI have a 2022 Tesla Model Y. I subscribe to a podcast known as Breaking Points Premium. I can listen to the non-premium podcast but the premium one loads forever and th...

  • Regular
  • Plan Premium Country USA Device Tesla Model Y Operating System Tesla   My Question or Issue I have a 2022 Tesla Model Y. I subscribe to a podcast known as Breaking Points Premium. I ca...
  • Putze
  • Visitor
  • 6488 Views
  • 53 replies
  • 3 likes
  • 6488 Views
  • 53 replies
  • 3 likes

Solved!! Adding both an album and it's songs in favorites??

PlanPremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueOkay so I have searched and looked far and wide to an answer to this question. It may be my terminology is off so I apologize if this has already been answered. My question is.... W...

  • Casual Listener
  • Plan Premium Country US Device Any Operating System Any   My Question or Issue Okay so I have searched and looked far and wide to an answer to this question. It may be my terminology i...
  • Francescooboss
  • Newbie
  • 1636 Views
  • 7 replies
  • 0 likes
  • 1636 Views
  • 7 replies
  • 0 likes

Superuser Contribution Repeatedly getting takedown notices

Email from Spotify:Hello,We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Conditions of Use for more information.spotify:playlist:7lzP4XdJJ9udgbpwJpdpSERegards,Sp...

  • Casual Listener
  • Email from Spotify: Hello, We have found the following content to be in violation of our content policies, and we have removed it. Please see our Spotify Terms and Conditions of Use for more inform...
  • yaktam
  • Roadie
  • 759 Views
  • 13 replies
  • 11 likes
  • takedown notification
  • 759 Views
  • 13 replies
  • 11 likes

Superuser Contribution Remove the Autoplay Feature

I can’t tell you how many times as of late I have closed my Spotify listening to one thing. Only to open it and have the app choose something else for me to listen to. Why the **bleep** is that a thing, nobody asked for their music to change all on i...

  • Regular
  • I can’t tell you how many times as of late I have closed my Spotify listening to one thing. Only to open it and have the app choose something else for me to listen to. Why the **bleep** is that a thi...
  • AlejaR
  • Moderator
  • 237 Views
  • 5 replies
  • 0 likes
  • 237 Views
  • 5 replies
  • 0 likes

Solved!! Same songs get greyed out

PlanPremiumCountryNetherlandsDeviceMotorola One ActionOperating SystemAndroid My Question or IssueEvery time I boot up Spotify on my phone, the same fourteen songs are deleted. It's thirteen tracks from one album - which is all of them, save from the...

  • Gig Goer
  • Plan Premium Country Netherlands Device Motorola One Action Operating System Android   My Question or Issue Every time I boot up Spotify on my phone, the same fourteen songs are delete...
  • Señorflip
  • Gig Goer
  • 162 Views
  • 4 replies
  • 1 likes
  • downloads deleted
    Greyed out songs
  • 162 Views
  • 4 replies
  • 1 likes

Superuser Contribution sorting mix à plusieurs playlist

Could it be possible to add a sort option for "Mix à Plusieurs" playlist based on "date added" ? 

Capture d'écran 2024-05-24 115053.png
  • Regular
  • Could it be possible to add a sort option for "Mix à Plusieurs" playlist based on "date added" ?  
  • moreje
  • Regular
  • 96 Views
  • 2 replies
  • 0 likes
  • 96 Views
  • 2 replies
  • 0 likes

Superuser Contribution Following count displaying incorrectly.

PlanPremiumCountryThailand Device(iPhone 11 Pro)Operating System(iOS 14.4) Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my phone app profile. Following and followers count show up as identical numbers (19 ...

  • Newbie
  • Plan Premium Country Thailand   Device (iPhone 11 Pro) Operating System (iOS 14.4)   Hi! I need some help with an apparent bug. My following count is displayed incorrectly on my p...
  • ChickenNuggetLuver
  • Regular
  • 3645 Views
  • 19 replies
  • 0 likes
  • 3645 Views
  • 19 replies
  • 0 likes

Superuser Contribution How automatically add song to a playlist

Hello everyone,Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, personally, it adds it to my favorites. How can I manage for...

  • Visitor
  • Hello everyone, Spotify recently added a new option with the little plus (down right when you're listening to a song), and when you click on it it adds it to a playlist. The problem is that, persona...
  • Yordan
  • Moderator
  • 880 Views
  • 3 replies
  • 0 likes
  • 880 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files not adding; Stuck at a specific amount of tracks

PlanPremiumCountryUSADeviceSamsung S20 UltraOperating SystemAndroid 12 My Question or IssueHello! I have recently come across an issue that I'm unsure of how to fix and have done just about everything to try and reverse said issue. I usually have no ...

  • Regular
  • Plan Premium Country USA Device Samsung S20 Ultra Operating System Android 12   My Question or Issue Hello! I have recently come across an issue that I'm unsure of how to fix and have ...
  • Ivelina
  • Moderator
  • 307 Views
  • 9 replies
  • 0 likes
  • 307 Views
  • 9 replies
  • 0 likes

Superuser Contribution im so sorry i hate the new liked songs button so bad

like i actually despise it cus it was perfect before and sure people said that id get used to it over time and i did .. i still hated it but i got used to it ... until this new change ...I will press the + button by the song title to add it to a play...

  • Casual Listener
  • like i actually despise it cus  it was perfect before and  sure people said that id get used to it over time and i did .. i still hated it but i got used to it ... until this new change ....
  • HernanJerez
  • Newbie
  • 4510 Views
  • 54 replies
  • 33 likes
  • 4510 Views
  • 54 replies
  • 33 likes

Superuser Contribution What happens to a collaborative playlist if the creator becomes inactive?

My Question or IssueIf I'm a collaborator on a public playlist that has i.e. 1,000 followers, what would happen to this playlist in case the creator's account became inactive and got deleted, or if they deleted their account themselves?Would I, as a ...

  • Newbie
  • My Question or Issue If I'm a collaborator on a public playlist that has i.e. 1,000 followers, what would happen to this playlist in case the creator's account became inactive and got deleted, or i...
  • Yordan
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution DJ feature using a different TimeZone from where I am

I am loving the DJ feature. I understand people complaining about the voice killing the vibe and agree an on/off button would be nice, but for me, I would/will definitively keep it on. I like the "pause" on the flow of music, and as a ecletic person,...

  • Casual Listener
  • I am loving the DJ feature. I understand people complaining about the voice killing the vibe and agree an on/off button would be nice, but for me, I would/will definitively keep it on. I like the "pa...
  • Ivelina
  • Moderator
  • 843 Views
  • 12 replies
  • 1 likes
  • AI
    DJ
    TimeZone
    TMZ
  • 843 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution Find Your Lost Created Playlists

I had an issue with finding playlists I might've removed from my library. Currently we're able to remove our created playlists but what happens when we want it back but can't find it? We should have a feature to view our created playlists within the ...

  • Music Fan
  • I had an issue with finding playlists I might've removed from my library. Currently we're able to remove our created playlists but what happens when we want it back but can't find it? We should have ...
  • Un1c0rn
  • Music Fan
  • 220 Views
  • 2 replies
  • 0 likes
  • 220 Views
  • 2 replies
  • 0 likes

Superuser Contribution Song Likes are gone (because of albums being reuploaded)

PlanPremiumCountryGermanyDevice(iPhone X, Windows PC)Operating System(iOS 13, Windows 10) My Question or IssueMy general approach when rating songs is to go to the artist page, listen to an album and give likes to songs. From time to time I come back...

4.png 5.png 6.png
  • Casual Listener
  • Plan Premium Country Germany Device (iPhone X, Windows PC) Operating System (iOS 13, Windows 10)   My Question or Issue My general approach when rating songs is to go to the artist pag...
  • zwutz
  • Casual Listener
  • 3993 Views
  • 17 replies
  • 19 likes
  • 3993 Views
  • 17 replies
  • 19 likes

Superuser Contribution Changed Mobile, premium account not working

Hello,My daughter changed her phone, she signed back into Spotify on her new mobile (same number), however, it has not linked her up to Premium, which I am paying at £11.99 per month. How can this issue be resolved as soon as possible. Thank you, Deb...

  • Visitor
  • Hello, My daughter changed her phone, she signed back into Spotify on her new mobile (same number), however, it has not linked her up to Premium, which I am paying at £11.99 per month.   ...
  • MartinT
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inapropriate recomendations in Discover weekly

I'm from Ukraine and usually listened different music. But never listen russian, because I don't want in to be in my recommendations and because I don't like it usually. Last two weeks I listened ONLY ukrainian artists, even created playlist with the...

  • Regular
  • I'm from Ukraine and usually listened different music. But never listen russian, because I don't want in to be in my recommendations and because I don't like it usually. Last two weeks I listened ONL...
  • intfis
  • Casual Listener
  • 1532 Views
  • 19 replies
  • 41 likes
  • App & Features
    Discovery & Promo
  • 1532 Views
  • 19 replies
  • 41 likes

Superuser Contribution Where Has My Library Gone ?

MacOS Premium VersionMy Question or IssueMy library list has disappeared from the left. Now I have a jumble of various this like Radio Lists in the centre of the screen. On my iPhone I can choose "library" at the bottom of the screen as usual but not...

  • Regular
  • MacOS    Premium Version My Question or Issue My library list has disappeared from the left. Now I have a jumble of various this like Radio Lists in the centre of the screen. On my iPho...
  • Yordan
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disappearing Playlists

I teach indoor cycling classes and this issue has affected multiple instructors at my company in at least two major cities over the last week: our playlists are disappearing! It seems to have something to do with quitting out of the app and, upon rel...

  • Casual Listener
  • I teach indoor cycling classes and this issue has affected multiple instructors at my company in at least two major cities over the last week: our playlists are disappearing! It seems to have somethi...
  • MartinT
  • Moderator
  • 611 Views
  • 9 replies
  • 2 likes
  • 611 Views
  • 9 replies
  • 2 likes