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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302583 Views

96 replies

91 likes

  • 302583 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

166471 Views

238 replies

44 likes

  • 166471 Views
  • 238 replies
  • 44 likes

Songs disappearing from playlists

PlanPremiumCountryUSA DeviceWindows desktop, Google Pixel 8 My Question or IssueThis is an ongoing issue that has happened multiple times. Songs keep disappearing from my playlists. This has happened in at least two playlists multiple times. The play...

Newbie

Plan Premium Country USA   Device Windows desktop, Google Pixel 8   My Question or Issue This is an ongoing issue that has happened multiple times. Songs keep disappearing from m...

Jose_M

Spotify Star

241 Views

1 replies

1 likes

  • 241 Views
  • 1 replies
  • 1 likes

Superuser Contribution How do I make EVERY playlist appear sorted alphabetically? Not _just_ the side bar playlists?

PlanPremiumCountry DeviceiMac DesktopOperating SystemMacOs My Question or IssueSo I would like to have ALL my playlists sorted alphabetically. At the moment, its fine in the sidebar, but when I click on the current song playing to add it to a playlis...

Music Fan

  Plan Premium Country   Device iMac Desktop Operating System MacOs   My Question or Issue So I would like to have ALL my playlists sorted alphabetically. At the moment, its...

Joan

Moderator

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random song plays after a podcast episode ends

I typically prefer podcasts over music, and on Spotify, I usually listen to the most recent episodes in order without any issues, aside from a few commercials in between, which don’t bother me. However, over the past few days, something has changed. ...

Casual Listener

I typically prefer podcasts over music, and on Spotify, I usually listen to the most recent episodes in order without any issues, aside from a few commercials in between, which don’t bother me. Howev...

MihailY

Moderator

422 Views

3 replies

0 likes

  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't move playlists around inside of folders, even with custom order on. Any Ideas?

PlanPremiumDeviceDesktopOperating SystemWindows 11My Question or IssueI opened a folder, put the "Sort By" option to custom order, and tried to drag and drop the playlist to put it above another. It didn't work. I tried it with other playlists, and i...

Visitor

Plan Premium Device Desktop Operating System Windows 11 My Question or Issue I opened a folder, put the "Sort By" option to custom order, and tried to drag and drop the playlist to put it abov...

Yordan

Moderator

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution bilingual spotify

PlanPremiumCountryItalyDeviceIphone 15 proOperating System My Question or Issuemy main language is italian, but i dont know why some things in spotify are in japanese for example: Bring me the horizon is now written in katakana alphabet and others. I...

Newbie

  Plan Premium Country Italy Device Iphone 15 pro Operating System     My Question or Issue my main language is italian, but i dont know why some things in spotify are in ja...

Eni

Moderator

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue not following playlist

despite shuffle never being on when i select a playlist to play the song play in a jumbled order and after 3/4 songs in a random order spotify then starts playing songs outside of the playlist. When shuffle is activated the playlist songs do appear i...

Visitor

despite shuffle never being on when i select a playlist to play the song play in a jumbled order and after 3/4 songs in a random order spotify then starts playing songs outside of the playlist. When ...

Eni

Moderator

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like Discord but for Spotify playlists

My idea is something similar to Discord where you can join in someone's server and voice chat with them; but instead of a voice chat, they join into listening to the same playlist. Also, having the option to change the song that's playing. A chat fea...

Newbie

My idea is something similar to Discord where you can join in someone's server and voice chat with them; but instead of a voice chat, they join into listening to the same playlist. Also, having the o...

Eni

Moderator

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot play any song on entire grayed out playlist I created very recently.

I did all troubleshooting steps which was given through a help chat with one of your agents named Narindra S but nothing worked. Is it because it’s a free account? Iit worked perfectly before. What changed?

Visitor

I did all troubleshooting steps which was given through a help chat with one of your agents named Narindra S but nothing worked. Is it because it’s a free account? Iit worked perfectly before. What ...

Yordan

Moderator

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Cache on PC over 6gb!!!

PlanPremiumCountry DevicePCOperating SystemWindows 11 My Question or IssueLooking to clear some space on my PC I started having a look at the size of all my apps. I was shocked to find the Spotify app taking up over 7gb of space. With a little diggin...

Visitor

  Plan Premium Country   Device PC Operating System Windows 11   My Question or Issue Looking to clear some space on my PC  I started having a look at the size of all m...

ribezaz

Spotify Star

1432 Views

1 replies

1 likes

  • 1432 Views
  • 1 replies
  • 1 likes

Solved!! I can't play from folders anymore 2025 Desktop

PlanPremiumCountryCADeviceDesktopOperating SystemWindows 10 My Question or IssueI am no longer able to play music by clicking the play button or right-clicking and hitting play. I used it all the time, and today it is just gone. It seems like the fea...

Casual Listener

Plan Premium Country CA Device Desktop Operating System Windows 10   My Question or Issue I am no longer able to play music by clicking the play button or right-clicking and hitting pl...

MrChristm4s

Casual Listener

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Top Songs 2022 playlist deleted

PlanPremiumCountry Device Operating SystemWindows 10, IOS 18.4 My Question or IssueI've accidently deleted my Top Songs 2022 playlist - is there anyway to recover it??

Visitor

Plan Premium Country   Device   Operating System Windows 10, IOS 18.4   My Question or Issue I've accidently deleted my Top Songs 2022 playlist - is there anyway to recover i...

MateusM

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot delete playlist

Hello! I want to delete a playlist that I had uploaded from Deezer through the platform Soundiiz, but it keeps reappearing. How can I delete it for good please? I tried on my phone; on the Mac, and on the browser but it is still always there. Thank y...

Visitor

Hello!  I want to delete a playlist that I had uploaded from Deezer through the platform Soundiiz, but it keeps reappearing. How can I delete it for good please? I tried on my phone; on the Mac...

MateusM

Spotify Star

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Some albums in shuffle even after buying Premium?

I got Premium again recently, but noticed on my Motorola phone that some albums were still shuffled. Yet, on Windows 11 and 10, iPadOS, and GNU/Linux, this was not an issue. Yet some albums are perfectly fine and not shuffled? Screenshots below. "The...

Newbie

I got Premium again recently, but noticed on my Motorola phone that some albums were still shuffled. Yet, on Windows 11 and 10, iPadOS, and GNU/Linux, this was not an issue. Yet some albums are perfe...

Amay

Spotify Star

615 Views

1 replies

0 likes

  • 615 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Library icon moves unnessesarily and distracts/frustrates me

I'm a desktop user. Since a few weeks the Your Library icon moves rapidly whenever I move my cursor to My Playlists. It distracts me very much and I don't see any value for it. Why should it move? I know where to find Your Library (because the text t...

Roadie

I'm a desktop user.   Since a few weeks the Your Library icon moves rapidly whenever I move my cursor to My Playlists. It distracts me very much and I don't see any value for it. Why should it...

nobodytoldme

Casual Listener

923 Views

4 replies

1 likes

  • 923 Views
  • 4 replies
  • 1 likes

Superuser Contribution [All devices] Recommended songs for playlists

Question or IssueFor some reason after about 1000 songs being added into a playlist, the little section at the bottom where spotify recommends songs to add starts to break. It'll begin with duplicate options. Then it goes to either all one or two opt...

Casual Listener

Question or Issue For some reason after about 1000 songs being added into a playlist, the little section at the bottom where spotify recommends songs to add starts to break. It'll begin with duplica...

CSS_FR

Casual Listener

3722 Views

7 replies

0 likes

  • 3722 Views
  • 7 replies
  • 0 likes

Superuser Contribution Recently played artists not updating

The Recently Played Artists feature on profiles that have it turned on has not been updating in over 24 hours. This has been an issue in the past, especially toward the end of 2024, and a thread here was even put into the ongoing issues forum. That t...

Music Fan

The Recently Played Artists feature on profiles that have it turned on has not been updating in over 24 hours. This has been an issue in the past, especially toward the end of 2024, and a thread here...

GeorgiaB84

Newbie

7165 Views

44 replies

5 likes

issue
Profile
updates
  • 7165 Views
  • 44 replies
  • 5 likes

Superuser Contribution Swiping Feature

Previously when I played my playlist it would play in order. If I swiped right it would go to the previously played songs and stop scrolling once I reached the first song I started with. Now if I swipe right with my playlist playing, it'll just keep ...

Visitor

Previously when I played my playlist it would play in order. If I swiped right it would go to the previously played songs and stop scrolling once I reached the first song I started with. Now if I swi...

Yordan

Moderator

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffling my Liked Songs is real slow

PlanPremiumCountryUSDeviceSamsung Galaxy A54Operating SystemAndroid 14 My Question or IssueI have a very large collection (37k songs) and sometimes I like to shuffle through it. It takes a really long time for this to start playback on my phone. Any ...

Spotify Legend

Plan Premium Country US Device Samsung Galaxy A54 Operating System Android 14   My Question or Issue I have a very large collection (37k songs) and sometimes I like to shuffle through ...

Susan_GP

Moderator

331 Views

3 replies

1 likes

Android
liked songs
  • 331 Views
  • 3 replies
  • 1 likes

Superuser Contribution Sorting albums by "Recent" bug

PlanPremiumCountryNLDeviceAnyOperating SystemAny My Question or IssueI like to sort albums by recently played/added. So I use the option "Recent".Recently I have played most of the albums from my library, so the bottom album was from around October 2...

Casual Listener

Plan Premium Country NL Device Any Operating System Any   My Question or Issue I like to sort albums by recently played/added. So I use the option "Recent". Recently I have played mos...

MihailY

Moderator

833 Views

8 replies

0 likes

  • 833 Views
  • 8 replies
  • 0 likes

Superuser Contribution Folder feature

I want to be able to organize my saved and created playlists, albums, and podcasts into folders in my library.

Visitor

I want to be able to organize my saved and created playlists, albums, and podcasts into folders in my library. 

Eni

Moderator

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes