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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • JohnHowlett
  • Regular
  • 54598 Views
  • 59 replies
  • 61 likes
  • 54598 Views
  • 59 replies
  • 61 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 24175 Views
  • 44 replies
  • 28 likes
  • 24175 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 120625 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 120625 Views
  • 62 replies
  • 48 likes

Superuser Contribution Why permanently deleted pictures still visible on playlist edit option?

Recently I found out that the pictures I had deleted permanently from my device storage are still visible on the Spotify app when I tried changing the image of the playlist I created. And even after clearing the cache of the app, the permanently dele...

  • Visitor
  • Recently I found out that the pictures I had deleted permanently from my device storage are still visible on the Spotify app when I tried changing the image of the playlist I created. And even after ...
  • hakancqn
  • Visitor
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Collaborator cannot add music

PlanPremiumCountryNetherlandsDeviceiPhone XSOperating SystemiOS 17.5.1 My Question or IssueThe collaborator in our playlist cannot add music. She had Android. Both our devices and spotify are up to date.

  • Visitor
  •   Plan Premium Country Netherlands Device iPhone XS Operating System iOS 17.5.1   My Question or Issue The collaborator in our playlist cannot add music. She had Android. Both ou...
  • Billy-J
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

can not play a album

PlanFreeCountryJORDANDeviceiPhone 15Operating Systemios 17 My Question or Issuecan not play "Mansion" album by NF?

  • Visitor
  •   Plan Free Country JORDAN Device iPhone 15 Operating System ios 17   My Question or Issue can not play "Mansion" album by NF?
  • Billy-J
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

HOW TO SEARCH IN LIKED SONGS IN BROWSER FOR DESKTOP???

PlanPremiumCountryMexicoDeviceiMac Pro (2017)Operating SystemMacOS Monterey Simple: There is no search icon within Liked Songs in the browser.How do I search for a specific song or filter artists in my Liked songs in the browser?? I can't download th...

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  • Casual Listener
  • Plan Premium Country Mexico Device iMac Pro (2017) Operating System MacOS Monterey   Simple: There is no search icon within Liked Songs in the browser. How do I search for a specific s...
  • Amayy
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback bar put device button back remove share button

When playing music and browsing for other ablums a "playback bar" is displayed at the bottom of the screen. It used to have a "device" button which allowed me to pick where playback occurs such as another Spotify Connect device or headphones. Now it ...

  • Regular
  • When playing music and browsing for other ablums a "playback bar" is displayed at the bottom of the screen. It used to have a "device" button which allowed me to pick where playback occurs such as an...
  • lavamantis
  • Casual Listener
  • 395 Views
  • 8 replies
  • 1 likes
  • 395 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Listening History Disappeared

PlanFreeCountryUKDeviceACER Nitro LaptopOperating System Windows 10 My Question or Issue - I cannot find Listening History anywhere on my Desktop App, or Chrome. I have two screenshots here of my Home screen - Desktop App - https://ibb.co/2h5cYRZ Chr...

  • Casual Listener
  • Plan Free Country UK Device ACER Nitro Laptop Operating System  Windows 10   My Question or Issue - I cannot find Listening History anywhere on my Desktop App, or Chrome.   ...
  • Saverio2
  • Newbie
  • 1190 Views
  • 3 replies
  • 0 likes
  • 1190 Views
  • 3 replies
  • 0 likes

Superuser Contribution Made for me doesn’t update

My Question or IssueMy made for me doesn’t ever update, feel like I get one update a year and I’m stuck with those playlists forever no matter how different my taste at the moment is from when the playlists where made all that do is shuffle the songs...

  • Newbie
  •     My Question or Issue My made for me doesn’t ever update, feel like I get one update a year and I’m stuck with those playlists forever no matter how different my taste at the moment i...
  • dannybruhphantom
  • Roadie
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Song and artist error in Spotify

In the song Tiny Haven by Jennifer (https://open.spotify.com/intl-es/track/49fsDfR318SjdCisvfXKps?si=345f486202244880) is listed as the performer. But she is not the performer of the song. The Jennifer listed is a well-known French artist. Here it is...

  • Casual Listener
  • In the song Tiny Haven by Jennifer (https://open.spotify.com/intl-es/track/49fsDfR318SjdCisvfXKps?si=345f486202244880) is listed as the performer. But she is not the performer of the song. The Jennif...
  • AndrewCarls
  • Casual Listener
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

adding local files to Spotify app on the mac does not propagate to iphone

PlanPremiumCountry: USA Device(iPhone 12 pro, iMac (Retina 5K, 27-inch, Late 2015)Operating System12.6.5 Hello, I created a playlist using local files (mp3's of a podcast I paid for) using the spotify app on my mac. As you can see from the screenshot...

  • Newbie
  • Plan Premium Country: USA   Device (iPhone 12 pro, iMac (Retina 5K, 27-inch, Late 2015) Operating System 12.6.5   Hello, I created a playlist using local files (mp3's of a podcast ...
  • edibletortillla
  • Music Fan
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

i cant sort liked songs and filter by genre, anyone with rhe same problem?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MauriceMV
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete podcast from listening history ( A BASIC FEATURE)

PlanPremiumCountryUkDeviceHuewai 8xOperating SystemAndroid Oreo My Question or IssueLike many who have already posted requests for the above im shocked and appalled that such a basic feature such as deleting a recently played poscast from your histor...

  • Casual Listener
  •   Plan Premium Country Uk Device Huewai 8x Operating System Android Oreo   My Question or Issue Like many who have already posted requests for the above im shocked and appal...
  • Rikachen
  • Casual Listener
  • 131577 Views
  • 62 replies
  • 110 likes
  • 131577 Views
  • 62 replies
  • 110 likes

Superuser Contribution Specific songs greyed out: either/or

PlanPremiumCountryThe NetherlandsDeviceMotorola One Action/Windows PCOperating SystemAndroid/Windows 10 Pro My Question or IssueSorry about the cropped image. For this list, the top track and the second-to-last—both at the edge of the screenshot—are ...

  • Gig Goer
  • Plan Premium Country The Netherlands Device Motorola One Action/Windows PC Operating System Android/Windows 10 Pro   My Question or Issue Sorry about the cropped image. For this list, ...
  • Eni
  • Moderator
  • 156 Views
  • 4 replies
  • 0 likes
  • Disabled
    greyed out
    local files
  • 156 Views
  • 4 replies
  • 0 likes

Superuser Contribution Extended Streaming History

I requested my extended streaming history. I’ve received an email from noreply at Spotify dot com, to download it, but the download link takes me to some spammy ad site (on my phone - screenshot below) or even worse on desktop, to a site which feels ...

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  • Music Fan
  • I requested my extended streaming history. I’ve received an email from noreply at Spotify dot com, to download it, but the download link takes me to some spammy ad site (on my phone - screenshot belo...
  • Eni
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files skip/won't play

PlanPremiumCountryUSDeviceiPhone XROperating SystemiOS 15.1 My Question or IssueI've been wrestling with an issue that pops up when I try to sync local files from my computer to my phone, and I've browsed thread after thread on similar problems and t...

  • Casual Listener
  • Plan Premium Country US Device iPhone XR Operating System iOS 15.1   My Question or Issue I've been wrestling with an issue that pops up when I try to sync local files from my computer...
  • marcus8883
  • Music Fan
  • 4774 Views
  • 21 replies
  • 6 likes
  • 4774 Views
  • 21 replies
  • 6 likes

Superuser Contribution Local files in Spotify folder in Files on iPhone not in Your Library.

I followed the Support steps to allow Spotify to access my local files on my iPhone. This created a Spotify folder in my Files app. I moved my song files into that folder. Support said that this would make my local files appear under Playlists in You...

  • Visitor
  • I followed the Support steps to allow Spotify to access my local files on my iPhone. This created a Spotify folder in my Files app. I moved my song files into that folder. Support said that this woul...
  • Yordan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution local files playlist not showing up

hi, i downloaded an mp3 song and turned on local files in the settings, but the local files playlist never showed up in my library. maybe there has been an update as to where the files show up but i cant seem to find them anywhere. does anyone know w...

  • Casual Listener
  • hi, i downloaded an mp3 song and turned on local files in the settings, but the local files playlist never showed up in my library. maybe there has been an update as to where the files show up but i ...
  • SyncGLX
  • Casual Listener
  • 15496 Views
  • 7 replies
  • 0 likes
  • local files
    mp3
  • 15496 Views
  • 7 replies
  • 0 likes

Superuser Contribution Limit of playlists on Sonos

With the latest Sonos update users can only see 50 Spotify playlists in the Sonos app. Please fix this!

  • Regular
  • With the latest Sonos update users can only see 50 Spotify playlists in the Sonos app. Please fix this!  
  • AlexRAnderson22
  • Regular
  • 218 Views
  • 5 replies
  • 0 likes
  • 218 Views
  • 5 replies
  • 0 likes

Hi! How can I refuse any content in russian that Spotify constantly offers?

How can I refuse any content in russian that Spotify constantly offers me in playlists of the week and suggested albums? I don't want to listen to any songs in russian, I always remove them from the proposed, but every time Spotify offers them. Is th...

  • Visitor
  • How can I refuse any content in russian that Spotify constantly offers me in playlists of the week and suggested albums? I don't want to listen to any songs in russian, I always remove them from the ...
  • futurolog
  • Visitor
  • 528 Views
  • 7 replies
  • 11 likes
  • 528 Views
  • 7 replies
  • 11 likes

Superuser Contribution Too frequent ads

I have been receiving the problem of too frequent ads of spotify premium and random singers and bands, which do not provide 30min ad free music. Seldom do I see the advertisement with 30min ad free music. Such disrupts the user experience on using sp...

  • Visitor
  • I have been receiving the problem of too frequent ads of spotify premium and random singers and bands, which do not provide 30min ad free music. Seldom do I see the advertisement with 30min...
  • Aurelia_
  • Visitor
  • 2087 Views
  • 10 replies
  • 2 likes
  • 2087 Views
  • 10 replies
  • 2 likes