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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches, every year, the Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's ...

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  • Spotify Star
  • Spotify Star
  • 216 Views
  • 0 replies
  • 5 likes
  • 216 Views
  • 0 replies
  • 5 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 5697 Views
  • 17 replies
  • 19 likes
  • 5697 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 93591 Views
  • 57 replies
  • 47 likes
  • Connect
    JAM
  • 93591 Views
  • 57 replies
  • 47 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • fixurappitstrash999
  • Newbie
  • 234672 Views
  • 1147 replies
  • 42 likes
  • 234672 Views
  • 1147 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3218 Views
  • 1 replies
  • 2 likes
  • 3218 Views
  • 1 replies
  • 2 likes

Superuser Contribution Re: Playlist won't load

I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?

  • Newbie
  • I have this problem but the playlist is downloaded on my phone and I don't want to re-download the playlist since I don't have internet is there any solutions?
  • Susan_GP
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Mobile] Rearrange songs in a playlist

Plan Premium Country USA Device iPhone 6 Operating System iOS 12 My Question or Issue I’ve had this app for maybe 2 years now and I have never been able to rearrange my songs in a playlist. When I look up a solution it says to click the three dots on...

  • Newbie
  •   Plan Premium Country  USA  Device iPhone 6 Operating System iOS 12   My Question or Issue  I’ve had this app for maybe 2 years now and I have never be...
  • Maria
  • Moderator
  • 536841 Views
  • 40 replies
  • 1 likes
  • 536841 Views
  • 40 replies
  • 1 likes

Spotify liked playlist in library appears as grey with the name "Playlist·"

A playlist that I liked and added to my library no longer lets me listen to it or access it. It appears as a gray box with a music note that looks like a pair of headphones in the middle and is named "Playlist·" and not the name it originally was. wh...

  • Newbie
  • ...y main account the one that I liked it on (my work account) doesn't work. From my work account it doesn't say its in the public accounts of the main one but it allows me to access it from my main and s...
  • Amayy
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution AI DJ has bugs

1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is.2. Serious issue where it doesn't continue where it left off. When I use the AI DJ and lea...

  • Music Fan
  • 1. When the DJ is used on a Monday morning, it will usually say "Giving you something for your Sunday afternoon" - means it doesn't know what day or time it is. 2. Serious issue where it doesn't c...
  • MihailY
  • Moderator
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Tracks showing the wrong cover art

Hey there folks, We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.

  • Moderator
  • Moderator
  • Hey there folks,   We're getting multiple reports from users stating that album/tracks artwork is being replaced with playlist/compilation track artwork. This is being investigated.
  • Not applicable
  • 9381 Views
  • 50 replies
  • 18 likes
  • Content Questions
    Desktop
    iOS
    Mobile
  • 9381 Views
  • 50 replies
  • 18 likes

Superuser Contribution "New episodes" Playlist disappeared

PlanPremiumCountryGermanyDeviceOnePlus3Operating SystemAndroid My Question or IssueOn my Spotify version (Germany) there was a change (Guess Layout change) of the "New episodes" playlist. In the library the playlist was highlighted and with each open...

  • Visitor
  •   Plan Premium Country Germany Device OnePlus3 Operating System Android   My Question or Issue On my Spotify version (Germany) there was a change (Guess Layout change) of the "Ne...
  • syvil
  • Music Fan
  • 38089 Views
  • 92 replies
  • 23 likes
  • 38089 Views
  • 92 replies
  • 23 likes

Superuser Contribution can't remove or hide songs from automated playlists

Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore. This issue exists on my PC, phone and on the web a...

  • Regular
  • Just like the title says, I'm currently unable to remove songs from my release radar and discover weekly playlists. The small "-" button that I would normally use for this just doesn't exist anymore....
  • sypher
  • Casual Listener
  • 5887 Views
  • 70 replies
  • 32 likes
  • 5887 Views
  • 70 replies
  • 32 likes

Superuser Contribution Queue Issues - Playing only what I want to play

PlanPremium - FamilyCountryUSADevice(iPhone 12, Macbook Pro late 2019)Operating System(iOS 17.2, Mac OS 13) My Question or IssueAs much as I use Spotify, the most frustrating thing in using it is dealing with the queue, because 1) I can't add just wh...

  • Casual Listener
  • Plan Premium - Family Country USA Device (iPhone 12, Macbook Pro late 2019) Operating System (iOS 17.2, Mac OS 13)   My Question or Issue As much as I use Spotify, the most frustrating...
  • Yordan
  • Moderator
  • 156 Views
  • 6 replies
  • 0 likes
  • 156 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Ads keep playing when listening to podcasts or music although I have a Premium account

PlanSpotify - Premium for FamilyCountryFranceDevice(iPhone 6, Ipad Mini 2018) My Question or IssueEven though I pay for the Spotify Premium version so I can enjoy music and podcasts without having to listen to Ads. Spotify keeps playing ads, sometime...

  • Casual Listener
  • Plan Spotify - Premium for Family Country France Device (iPhone 6, Ipad Mini 2018)   My Question or Issue Even though I pay for the Spotify Premium version so I can enjoy music and podca...
  • Eni
  • Moderator
  • 5975 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 5975 Views
  • 9 replies
  • 0 likes

Superuser Contribution Song radio only shows me tracks that I regularly listen to

Plan PremiumCountry AustraliaDevice Google pixelOperating System Android My IssueThere is this playlist I've been working on for about 50 hours how, perfecting the play order and stuff. I can't ever go to the song radio for any song on that playlist ...

  • Newbie
  •       Plan Premium Country Australia Device Google pixel Operating System Android   My Issue There is this playlist I've been working on for about 50 hours how,...
  • mrredpaul84
  • Newbie
  • 5969 Views
  • 19 replies
  • 15 likes
  • 5969 Views
  • 19 replies
  • 15 likes

Superuser Contribution tracks don't play

PlanPremiumCountryMoldovaDevicePC/Google pixel 5Operating Systemwindows/android My Question or IssueI connected spotify premium, and immediately after that more than a half of the tracks from my library stopped playing, as well as all those that were...

  • Visitor
  •   Plan Premium Country Moldova Device PC/Google pixel 5 Operating System windows/android   My Question or Issue I connected spotify premium, and immediately after that more than ...
  • Maria
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Create Playlist

I has created a playlist that my girlfriend can add songs we both love. But the problem is that the playlist I created only permit her as viewer, not a contributor, she can not add songs to my playlist. Can anyone here help me?

  • Visitor
  • I has created a playlist that my girlfriend can add songs we both love. But the problem is that the playlist I created only permit her as viewer, not a contributor, she can not add songs to my playli...
  • PvP1
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Folder not found mobile

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 17 I'm trying to transfer local files however every time I try to search the local files folder on mobile library nothing shows up. Even though both local file settings are turned on both mobile...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Operating System iOS 17   I'm trying to transfer local files however every time I try to search the local files folder on mobile library nothin...
  • Eni
  • Moderator
  • 139 Views
  • 3 replies
  • 0 likes
  • 139 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked songs missing

Plan: PremiumCountry: USA Device: iphone 15 pro maxOperating System: IOS 17 My Question or Issue: I recently got this new phone from having an IPhone 13 Pro Max. I saved everything as usual but when I downloaded Spotify all my liked songs were missin...

  • Casual Listener
  •   Plan: Premium Country: USA   Device: iphone 15 pro max Operating System: IOS 17   My Question or Issue:    I recently got this new phone from having an IPhone...
  • Susan_GP
  • Moderator
  • 262 Views
  • 7 replies
  • 0 likes
  • 262 Views
  • 7 replies
  • 0 likes

Superuser Contribution remove podcast suggestions from home screen

PlanPremium CountryGermanyDevice(Desktop)Operating System(Ubuntu) My Question or IssueHi since spotify discontinued the previous desktop client I was forced to update to the new version, although dissatisfied with it. However, looking past the points...

  • Newbie
  • Plan Premium   Country Germany Device (Desktop) Operating System (Ubuntu)   My Question or Issue Hi since spotify discontinued the previous desktop client I was forced to update ...
  • Halfbread
  • Regular
  • 1835 Views
  • 2 replies
  • 5 likes
  • 1835 Views
  • 2 replies
  • 5 likes

Superuser Contribution liked list keeps jumping back to top

every time I go to my liked list and scroll down to a song, it jumps all the way back to the top of the listthis is very aggravating I pay a monthly fee for Spotify if this doesn't get fixed soon, I will go back to pandora. I'm sorry to say but Spoti...

  • Newbie
  • every time I go to my liked list and scroll down to a song, it jumps all the way back to the top of the list this is very aggravating I pay a monthly fee for Spotify if this doesn't get fixed soon, ...
  • Ivelina
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Excluded in taste profile not working properly?

My Question or IssueI have an issue where they announced the new taste profile option. I excluded a Lofi Playlist from my taste profile so I don't have to worry about having to switch on and off private sessions again. However, I am not sure why but ...

  • Music Fan
  • My Question or Issue I have an issue where they announced the new taste profile option. I excluded a Lofi Playlist from my taste profile so I don't have to worry about having to switch on and off pr...
  • tvc_15
  • Regular
  • 1396 Views
  • 14 replies
  • 0 likes
  • 1396 Views
  • 14 replies
  • 0 likes

Superuser Contribution HALID BESLIC - Sevdah da se dogodi

HALID BESLIC - Sevdah and dogodi should be returned to the list. We want to listen. But it has been removed. Please.

  • Visitor
  • HALID BESLIC - Sevdah and dogodi should be returned to the list. We want to listen. But it has been removed. Please.
  • Ivelina
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes