Help Wizard

Step 1


Certain Song isn’t playing

Certain Song isn’t playing

“What’s Luv” I’ve tried so hard to listen to this specific song and Spotify tries its best to NOT play it. I can play it just fine on mobile (mobile has limited capabilities not being a premium user) but not on desktop which is extremely annoying.

link to song:

1 Reply

Hey @AtomicASF,


Thank you for reaching out to the Community and welcome. We hope you don't mind us moving your post out of the Chats section to one of our Help boards as it fits better here.


If the track is not playing with a specific account, it could be related to some damaged cache stored on your device. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article.


If the issue persists, would you mind checking on a different device (using your Premium account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.


Hope this helps. Let us know how it goes.

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