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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298244 Views

96 replies

88 likes

  • 298244 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162294 Views

235 replies

44 likes

  • 162294 Views
  • 235 replies
  • 44 likes

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Casual Listener

This post has been hidden.

514 Views

0 replies

0 likes

  • 514 Views
  • 0 replies
  • 0 likes

Superuser Contribution "Sort" button disappeared from app playlists

PlanPremiumCountryUSADeviceOnePlus N20Operating SystemAndroid 12 My Question or IssueThe "Sort" button has completely disappeared from all of my playlists in the app. I am unable to locate it anywhere. I tried restarting my phone, as well as reinstal...

Roadie

Plan Premium Country USA Device OnePlus N20 Operating System Android 12   My Question or Issue The "Sort" button has completely disappeared from all of my playlists in the app. I am un...

Yordan

Moderator

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify inserting tracks

PlanPremiumCountryUSA DeviceAndroid and Windows desktop My Question or IssueSpotify is inserting random songs (similar genre) in one of my created playlists. This shouldn't be happening with Premium, right? I've tried turning off Auto Mix.

Music Fan

Plan Premium Country USA   Device Android and Windows desktop   My Question or Issue Spotify is inserting random songs (similar genre) in one of my created playlists. This shouldn'...

Yordan

Moderator

764 Views

5 replies

0 likes

  • 764 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Random artist replacing others in Recently played artists on profile

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy 9Operating SystemWindows 10 My Question or Issue I am having random artists replace others under 'Recently played artists' in my profile.The songs listed in my 'Recently played' are correct but not ...

Regular

Plan Premium Country United States Device Samsung Galaxy 9 Operating System Windows 10   My Question or Issue   I am having random artists replace others under 'Recently played a...

ahistZUNE

Regular

1484 Views

4 replies

0 likes

Recently Played
Recently played artists
  • 1484 Views
  • 4 replies
  • 0 likes

Superuser Contribution Order of liked songs

Hey, I know this may sound stupid, but a couple of minutes ago I was moving some liked songs to a playlist, and I accidentally ended up moving it again to my liked songs, the problem is that those songs were at the bottom of my liked ones and now the...

Newbie

Hey, I know this may sound stupid, but a couple of minutes ago I was moving some liked songs to a playlist, and I accidentally ended up moving it again to my liked songs, the problem is that those so...

Susan_GP

Moderator

386 Views

2 replies

0 likes

  • 386 Views
  • 2 replies
  • 0 likes

Superuser Contribution New folders are invisible

For some reason, I can't see the new folders I created. I've tried 5 or 6 times - all invisible. Creating playlists isn't an issue. In general, Spotify is slow btw, the last couple of weeks, with a lot of freezing. Both on my desktop and my smartphon...

Music Fan

For some reason, I can't see the new folders I created. I've tried 5 or 6 times - all invisible. Creating playlists isn't an issue.   In general, Spotify is slow btw, the last couple of weeks,...

Eni

Moderator

346 Views

1 replies

0 likes

folders
slow
  • 346 Views
  • 1 replies
  • 0 likes

Music disappearing

Hello everybody! I have noticed that some of my playlists have lost some of the music I have there.Today I was listening some random songs and I heard few songs that it was supposed to be already added on a playlist and I found it wasn't. For a while...

Newbie

Hello everybody!  I have noticed that some of my playlists have lost some of the music I have there. Today I was listening some random songs and I heard few songs that it was supposed to be al...

Mitre226644

Roadie

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local file cover art showing as same picture for multiple files

So I’m adding cover art to my local files. Did the first one, looks great. Did the second one, and the cover art shows up as the same picture from the first file I did. Huh??? Apple Music and Finder has them showing up as different pictures. No apost...

Newbie

So I’m adding cover art to my local files. Did the first one, looks great. Did the second one, and the cover art shows up as the same picture from the first file I did. Huh??? Apple Music and Finder ...

sam_mirzad

Casual Listener

9144 Views

8 replies

1 likes

  • 9144 Views
  • 8 replies
  • 1 likes

Superuser Contribution Local file artwork wont load

PlanPremiumDeviceiPhone 13Operating SystemiOS 16.4.1 My Question or IssueAlbum art work wont load for local files on my iPhone. Over the past few years I have uploaded 100+ local files to my phone all with album artwork, and had no issues. A few days...

Casual Listener

Plan Premium Device iPhone 13 Operating System iOS 16.4.1   My Question or Issue Album art work wont load for local files on my iPhone. Over the past few years I have uploaded 100+ loca...

leoooooo

Visitor

429 Views

2 replies

0 likes

album art
iOS
local files
  • 429 Views
  • 2 replies
  • 0 likes

Superuser Contribution erro

PlanoGratuitoPaísbrasil Dispositivocomputador Sistema operacionalWindows 10 Minha pergunta ou problemabom meu spotify eu uso no navegador e fica dando uma mensagem O Spotify não consegue tocar isso no momento. Se você tiver o arquivo no computador, é...

Newbie

Plano Gratuito País brasil  Dispositivo computador  Sistema operacional Windows 10   Minha pergunta ou problema bom meu spotify eu uso no navegador e fica dando uma mensagem&...

Yordan

Moderator

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't make a playlist into a collaborative playlist, but I can add collaborators.

Hi. I created a playlist for collaborative use. I've invite several people but none of them are able to add or remove songs to the playlist. When I browse my playlists I can see a collaborative icon next to my other playlists but not this one... I've...

Newbie

Hi. I created a playlist for collaborative use. I've invite several people but none of them are able to add or remove songs to the playlist. When I browse my playlists I can see a collaborative icon ...

Dian

Spotify Legend

288 Views

1 replies

0 likes

playlist
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution My download arrow/button is missing from my ipad.

PlanPremiumCountryUSDeviceIPAD 7TH GENOperating SystemOS 16.6 My Question or IssueMy download arrow is missing from all of my Playlist I've tried everything please help..

Visitor

Plan Premium Country US Device IPAD 7TH GEN Operating System OS 16.6   My Question or Issue My download arrow is missing from all of my Playlist I've tried everything please help..

Dian

Spotify Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks constantly pausing

My tracks keep pausing every 30 seconds and I feel like I’ve done everything. This happens across multiple Bluetooth systems and multiple devices with my account, whereas other people’s devices are working through the same Bluetooth systems on their ...

Newbie

My tracks keep pausing every 30 seconds and I feel like I’ve done everything.  This happens across multiple Bluetooth systems and multiple devices with my account, whereas other people’s de...

Dian

Spotify Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Local files by the same artist had all of their cover art changed to the same one

For context, I am on an iPhone 12. I have artist playlists, with a lot of local files in each. The cover art has been fine for months. For some of these playlists, the local files in them are still fine, but for two of them, the local files within th...

Casual Listener

For context, I am on an iPhone 12. I have artist playlists, with a lot of local files in each. The cover art has been fine for months. For some of these playlists, the local files in them are still f...

OscarDC

Moderator

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist is available on my iPhone, but showing as “Empty” when trying to play music from my TV.

PlanPremiumCountryAustralia DeviceiPhone 12 / LG TV UN8100PTBOperating System(iPhone - OS - 16.3.1) My Question or IssueHello - I have a playlist that I’ve saved, let’s call this “Fam Mix 1” for theoretical purpose.The playlist both works on my iPhon...

Casual Listener

Plan Premium Country Australia   Device iPhone 12 / LG TV UN8100PTB Operating System (iPhone - OS - 16.3.1)   My Question or Issue Hello -  I have a playlist that I’ve sa...

MihailY

Moderator

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Unliking Songs from Apple Watch?

PlanPremium Family PlanCountryUnited StatesDevice(iPhone SE 2nd Generation and Apple Watch SE 2nd Generation)Operating SystemN/A My Question or IssueGood Evening, Recently, the past couple of months, I've been noticing songs being randomly unliked fr...

Composer

Plan Premium Family Plan Country United States Device (iPhone SE 2nd Generation and Apple Watch SE 2nd Generation) Operating System N/A   My Question or Issue Good Evening,   ...

Lyubka

Moderator

694 Views

1 replies

0 likes

playlist
  • 694 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dont want to hear it

There has to be a way to not have to listen to certain artists or bands with a paid subscription? Can anybody please tell me if there is a way to never have certain groups and not just songs play again?

Visitor

There has to be a way to not have to listen to certain artists or bands with a paid subscription? Can anybody please tell me if there is a way to never have certain groups and not just songs play aga...

Mitre226644

Roadie

427 Views

4 replies

0 likes

  • 427 Views
  • 4 replies
  • 0 likes

Superuser Contribution Customize order of podcasts?

PlanPremiumCountryUSA DeviceSamsung Galaxy Operating SystemAndroid My Question or IssueCan I customize order of podcasts I follow on my android like I can on Stitcher? I don't want a playlist of specific episodes - I'm trying to arrange the order of ...

Casual Listener

Plan Premium Country USA   Device Samsung Galaxy  Operating System Android    My Question or Issue Can I customize order of podcasts I follow on my android like I can o...

Susan_GP

Moderator

912 Views

3 replies

1 likes

  • 912 Views
  • 3 replies
  • 1 likes

Solved!! Public Playlists

Hi!I have a family subscription.On my main account/profil I have 480 public Playlists. On my second account/Profil I can see only 200 playlists. Why I can't see all the 480 playlists???

Newbie

Hi! I have a family subscription. On my main account/profil I have 480 public Playlists.   On my second account/Profil I can see only 200 playlists.   Why I can't see all the 480 pla...

Maxim

Spotify Star

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes