Help Wizard

Step 1


I cannot play the Danheim songs on my profile

I cannot play the Danheim songs on my profile

When I try to play Danheim songs, they´re unfortunatelly not playing. I don´t know why, but it´s probably broken somehow. I´m paying for the premium account and I cannot play all songs? I don´t know why it´not working and especialy just for Danheim. All the other songs are playing.

1 Reply

Hey @Diazepam,


Welcome to the Community and thanks for reaching out.


Can you let us know if the issue started after a specific update? Were you able to play these songs before? We'd like to gather as much info as possible in order to advise you better.


In any case, we'd recommend trying a clean reinstall of the app following this steps. This will make sure you have the latest version and that any outdated files are removed. Give your device a quick restart as well before you open the newly installed app and test if you'll experience the same. 


Keep in mind that you'll need to re-download your offline music and podcasts afterwards.


Let us know how it goes.

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