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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists on iOS. The team is exploring revamping the look and some of the functions of t...

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  • Moderator
  • Moderator
  • demicarre
  • Newbie
  • 6709 Views
  • 103 replies
  • 20 likes
  • 6709 Views
  • 103 replies
  • 20 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 17238 Views
  • 76 replies
  • 11 likes
  • 17238 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • 12152122834
  • Visitor
  • 38816 Views
  • 490 replies
  • 16 likes
  • 38816 Views
  • 490 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • Sondering_Yuugen
  • Newbie
  • 18228 Views
  • 442 replies
  • 10 likes
  • 18228 Views
  • 442 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • Yordan
  • Moderator
  • 14242 Views
  • 144 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 14242 Views
  • 144 replies
  • 13 likes

greyed out song bug?

PlanPremiumCountryUS DeviceSamsung Galaxy S10eOperating SystemAndroid 10 - Q My Question or IssueEDIT: figured it out, the album was reuploaded with the appropriate explicit song tags. sorry, i have no idea how to delete posts (if even possible).So, ...

  • Newbie
  • Plan Premium Country US   Device Samsung Galaxy S10e Operating System Android 10 - Q   My Question or Issue EDIT: figured it out, the album was reuploaded with the appropriate ex...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

How Do I Remove Bonus Tracks from Albums?

When CDs became the next thing they began to reissue popular albums on CD, but the record companies thought it would be a good idea to add bonus tracks. This was fine for compilations, but they did it to original albums too. I feel that generally the...

  • Regular
  • When CDs became the next thing they began to reissue popular albums on CD, but the record companies thought it would be a good idea to add bonus tracks.  This was fine for compilations, but they...
  • dinomight
  • Spotify Star
  • 837 Views
  • 1 replies
  • 1 likes
  • 837 Views
  • 1 replies
  • 1 likes

Liked songs don't appear in the playlist (on the phone)

PlanpremiumCountryRussiaDeviceHonor 8xOperating SystemAndroid whatever version My Question or IssueSome songs that I marked as liked songs during listening to it on my computer do not appear on my phone. I can search for it in the app and I can see f...

  • Casual Listener
  • Plan premium Country Russia Device Honor 8x Operating System Android whatever version   My Question or Issue Some songs that I marked as liked songs during listening to it on my comp...
  • Billy-J
  • Spotify Star
  • 704 Views
  • 3 replies
  • 0 likes
  • 704 Views
  • 3 replies
  • 0 likes

PLAYLISTS ARE ALL GONE

PlanFreeCountry DeviceIpad Pro Operating SystemiOS 14 My Question or IssueLast night I tried to log in to my account . It didn’t work I contacted an advisor , they said my acc was disabled and they fixed it for me. But after I logged in to my acc THE...

  • Newbie
  • Plan Free Country   Device Ipad Pro  Operating System iOS 14   My Question or Issue Last night I tried to log in to my account . It didn’t work I contacted an advisor , they ...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't see like songs

PlanPremiumCountryIsraelDeviceOnePlus7Operating Systemandroid 10My Question or Issueevery few months my phone app not show always liked icon (<3) on some song i liked before. i can enter to album and same song will show in heart icon or if will go fr...

  • Gig Goer
  •   Plan Premium Country Israel Device OnePlus7 Operating System android 10 My Question or Issue every few months my phone app not show always liked icon (<3) on some song i liked bef...
  • Ivan
  • Spotify Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

How to exclude music genre from Radar Release?

Is there a way to exclude certain genre from Radar Release?

  • Newbie
  • Is there a way to exclude certain genre from Radar Release?
  • OneByBoo
  • Community Legend
  • 370 Views
  • 1 replies
  • 1 likes
  • 370 Views
  • 1 replies
  • 1 likes

Solved!! I can't access any podcasts

PlanPremiumCountryEgyptDeviceAll devicesOperating SystemAndroid and Windows 10 My Question or IssueI can't access podcasts on any spotify instance. Not on my phone, PC client, or a web browser. The podcasts option is completely omitted from searches,...

  • Regular
  • Plan Premium Country Egypt Device All devices Operating System Android and Windows 10   My Question or Issue I can't access podcasts on any spotify instance. Not on my phone, PC client...
  • Emilia_8
  • Spotify Star
  • 1199 Views
  • 3 replies
  • 1 likes
  • 1199 Views
  • 3 replies
  • 1 likes

Local files won't download to mobile device

PlanPremiumCountry: U.S. Device(iPhone 11 Pro Max)Operating System(iOS 14) My Question or IssueI've been working on this playlist slowly and doing so requires me to add new songs to my local files. The local files work fine on desktop, but they're no...

  • Regular
  • Plan Premium Country: U.S.   Device (iPhone 11 Pro Max) Operating System (iOS 14)   My Question or Issue I've been working on this playlist slowly and doing so requires me to add ...
  • SixOClockBoos
  • Regular
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost songs due to change saved to liked songs.

PlanPremiumCountryThe Netherlands DeviceMacbook + Iphone 11 My Question or Issue When spotify removed the saved songs tab (general library) to the liked songs playlist, I lost a lot of songs! I had around 8,000 songs saved, and the playlist only show...

  • Newbie
  • Plan Premium Country The Netherlands   Device Macbook + Iphone 11  My Question or Issue   When spotify removed the saved songs tab (general library) to the liked songs playlis...
  • Mihail
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Library gone
    Lost songs
  • 207 Views
  • 1 replies
  • 0 likes

Songs becoming unavailable!

I've been noticing holes developing in my playlists; those holes being songs that have become greyed out! What's going on here, and why? Do songs become randomly region locked or something?PlanPremiumCountryUkDeviceSamsung Tab A6Samsung galaxy S20Ama...

  • Newbie
  • I've been noticing holes developing in my playlists; those holes being songs that have become greyed out! What's going on here, and why? Do songs become randomly region locked or something? Plan P...
  • TreyAnastasio
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded albums in my library now only appear when offline

PlanPremiumCountryAustraliaDeviceIphone 6s My Question or IssueUp until a few days ago, my downloaded albums would always show in the album tab of my library, whether online or offline. Now none of the albums appear in the album tab of my library whe...

  • Visitor
  • Plan Premium Country Australia Device Iphone 6s   My Question or Issue Up until a few days ago, my downloaded albums would always show in the album tab of my library, whether online or o...
  • Elena
  • Moderator
  • 349 Views
  • 1 replies
  • 0 likes
  • Album Unavailable
    downloaded albums
    Offline Library Feature broken
    saved albums
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit song downloading as clean in playlists

When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix it? Is anyone else having this same issue? My accou...

  • Visitor
  • When I added Taylor Swift's folklore album and songs to my other playlists, the songs downloaded as the clean versions even though I'm adding from the explicit song/album page. Why? And how do I fix ...
  • Elena
  • Moderator
  • 1218 Views
  • 1 replies
  • 0 likes
  • censor
    clean
    Download
    Explicit
    folklore
    Playlist
    taylor swift
  • 1218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked song doesn't show as liked when playing music on other playlists

When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list.The problem is that I'm always linking songs over and over again. PlanPremiumCountryC...

  • Newbie
  • When playing songs on other's playlists (eg. Rock Your Summer) my Liked songs don't always show as liked, yet when I look at my Liked song list they are on the list. The problem is that I'm always l...
  • Elena
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

I get the "spotify can't play this right now" error

PlanPremiumCountryRomaniaDeviceHonor Play, PCOperating SystemAndroid 9, Windows 10 My Question or IssueI was listening to my playlist and when the next song was starting, it skipped it, when i looked it gave me the message : "spotify can't play this ...

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  • Casual Listener
  • Plan Premium Country Romania Device Honor Play, PC Operating System Android 9, Windows 10   My Question or Issue I was listening to my playlist and when the next song was starting, it ...
  • Hubo
  • Community Legend
  • 746 Views
  • 3 replies
  • 0 likes
  • 746 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Your music" shows up on ipad but not TV app

I signed up and chose my favorite groups on my Spotify ipad app. Then I downloaded the Spotify TV app to my Samsung TV. Logged in which it let me do, but none of the groups I chose on the ipad app came in when I logged into the TV app - completely em...

  • Visitor
  • I signed up and chose my favorite groups on my Spotify ipad app.  Then I downloaded the Spotify TV app to my Samsung TV.  Logged in which it let me do, but none of the groups I chose on the...
  • Elena
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot see saved playlists in my library

PlanPremiumCountryUSADevice & Operating SystemWindows 10 Pro-64bitLG G7 ThinQMy Question or IssueCannot see saved playlists in my library.If I liked(saved) playlists(or album) or library, I can't find it in my library.ex)I liked this playlist: https:...

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  • Visitor
  • Plan Premium Country USA Device & Operating System Windows 10 Pro-64bit LG G7 ThinQ My Question or Issue Cannot see saved playlists in my library. If I liked(saved) playlists(or album) o...
  • Elena
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Brining music from another subscription service

Hello, I am planning on changing to Spotify Premium from another streaming music service, is there any way to bring my library? Thank you

  • Visitor
  • Hello,   I am planning on changing to Spotify Premium from another streaming music service, is there any way to bring my library?   Thank you    
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Favorites songs meta is messed up with a different song

PlanFamilyCountryGermanyDevicePCOperating SystemWin 10 My Question or Issuehttps://open.spotify.com/track/4kHxlH7euiW6vVbybTZZl0?si=0O_hMgUOQCOJU5avuKjzygThis songs meta is completely broken. The cover and song title are from a different band. I mark...

  • Regular
  • Plan Family Country Germany Device PC Operating System Win 10   My Question or Issue https://open.spotify.com/track/4kHxlH7euiW6vVbybTZZl0?si=0O_hMgUOQCOJU5avuKjzyg This songs meta is...
  • undersound
  • Regular
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution NZ list

My Question or IssueI visited NZ in 2015 and I created a list there. Spotify was not available in South Africa then.Since spotify became available in SA after 2015, I would like to recall my NZ list.Please advise me as to how I could do that. Thanks

  • Newbie
  •     My Question or Issue I visited NZ in 2015 and I created a list there. Spotify was not available in South Africa then. Since spotify became available in SA after 2015, I would like t...
  • Mihail
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist plays only one song. After that song it plays a random aong. Not a song from the playlist

PlanPremiumCountry Device(iPhone 11Operating System(iOS 10 Playlist plays only one song. After that song it plays a random song. Not from playlist.

  • Visitor
  • Plan Premium Country   Device (iPhone 11 Operating System (iOS 10     Playlist plays only one song. After that song it plays a random song.  Not from playlist. 
  • Elena
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes