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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3094 Views
  • 49 replies
  • 2 likes
  • 3094 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • ArinBlackheart
  • Regular
  • 10205 Views
  • 249 replies
  • 12 likes
  • 10205 Views
  • 249 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 815 Views
  • 1 replies
  • 0 likes
  • 815 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does recently played songs show songs I skipped immediately?

PlanpremiumCountrygermanyDevice Samsung Galaxy 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI thought songs only count as played if you listen to them for more than

  • Roadie
  • Plan premium Country germany Device  Samsung Galaxy 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I thought songs only count as played if...
  • Jeremy
  • Spotify
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist not found

Hello, the second playlist was deleted in a couple of days! what's happening? And how to restore?https://open.spotify.com/playlist/3SifgHZ72lQOeMiza3Z4tw?si=1i8jr5mKQB2MTt7ckLUPngand i can't restore it

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  • Visitor
  • Hello, t he second playlist was deleted in a couple of days! what's happening? And how to restore? https://open.spotify.com/playlist/3SifgHZ72lQOeMiza3Z4tw?si=1i8jr5mKQB2MTt7ckLUPng ...
  • Mario
  • Spotify Legend
  • 1334 Views
  • 1 replies
  • 0 likes
  • 1334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money Heist Amapiano album missing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I would like to know why did spotify remove the money heist amapiano album.

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I wo...
  • Ivan
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

[Playlists] Wrong Person for Discover Weekly and Made for You

My discover weekly, release radar, etc. are made for someone else. In other words, I believe the wrong user is attached to my lists. How can I get this fixed?

  • Visitor
  • My discover weekly, release radar, etc. are made for someone else.  In other words, I believe the wrong user is attached to my lists.  How can I get this fixed?
  • 162 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 162 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS][Playlists] How do you mix up your list

I can’t figure out how to mix up my music list. Get tired of songs being played in the same order.

  • Visitor
  • I can’t figure out how to mix up my music list. Get tired of songs being played in the same order. 
  • Alex
  • Moderator
  • 316 Views
  • 2 replies
  • 0 likes
  • iOS
    Playlists
  • 316 Views
  • 2 replies
  • 0 likes

Solved!! How to best organize all the playlists

The number of my playlists is large. Every time I like something, it grows. I need a way to organize these playlists. Like folders or smth. Anyone found a way to do it?

  • Visitor
  • The number of my playlists is large. Every time I like something, it grows. I need a way to organize these playlists. Like folders or smth. Anyone found a way to do it?
  • Emilia_8
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Open playlists order

Hey! Could someone please tell me how Spotify sorts open playlists on the user's main page? What factor determines the place of the playlist in the list? Thank you!

  • Newbie
  • Hey! 🙂 Could someone please tell me how Spotify sorts open playlists on the user's main page? What factor determines the place of the playlist in the list? Thank you!
  • boness
  • Composer
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Cant search for my profile or playlist

Hi, I recently made an account on an android phone. Everything works fine there, but if I want to find my playlist or profile on an IPhone i cant find anything. What should I do? Does it just need some time until the app displays everything? Thanks i...

  • Music Fan
  • Hi,   I recently made an account on an android phone. Everything works fine there, but if I want to find my playlist or profile on an IPhone i cant find anything. What should I do? Does it jus...
  • Billy-J
  • Spotify Star
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recommended music without audiobooks

PlanPremiumCountryGermanyDeviceMac, Windows, iPhoneOperating SystemDoesn't matter My Question or IssueHi folks, is it possible to exclude audiobooks and any comparable content from my recommended music? For example when I listen to my weekly mix or s...

  • Newbie
  • Plan Premium Country Germany Device Mac, Windows, iPhone Operating System Doesn't matter   My Question or Issue Hi folks, is it possible to exclude audiobooks and any comparable conte...
  • Xenia
  • Moderator
  • 248 Views
  • 2 replies
  • 3 likes
  • 248 Views
  • 2 replies
  • 3 likes

Superuser Contribution On Repeat Horribly Wrong

PlanPremiumCountryCanadaDeviceAcer Swift Laptop / iPhone XSOperating SystemWindows 10 / iOS 14.1 My Question or IssueSpotify's On Repeat is a great feature, I use it nearly every day. However the past 2 weeks it has gotten it horribly wrong. I change...

  • Casual Listener
  • Plan Premium Country Canada Device Acer Swift Laptop / iPhone XS Operating System Windows 10 / iOS 14.1   My Question or Issue Spotify's On Repeat is a great feature, I use it nearly e...
  • Jeremy
  • Spotify
  • 1068 Views
  • 3 replies
  • 1 likes
  • 1068 Views
  • 3 replies
  • 1 likes

Why I can't play this Playlist

Hello, I have save this playlist for long time ago, but now I cant't play this playlist, all the songs is grey-ed out. Is this an issue or something?https://open.spotify.com/playlist/5F4fL35spX67ieqFf5fWQK?si=hoZ7Rpy_TDWHCbHKGC_CugThx in advance

  • Casual Listener
  • Hello, I have save this playlist for long time ago, but now I cant't play this playlist, all the songs is grey-ed out. Is this an issue or something? https://open.spotify.com/playlist/5F4fL35spX67...
  • Emilia_8
  • Spotify Star
  • 189 Views
  • 3 replies
  • 0 likes
  • 189 Views
  • 3 replies
  • 0 likes

Removing a shared playlist

How do I remove a shared playlist on my Spotify? These were playlists someone else created and shared with me. When I click on the three ellipses for these playlists I don’t have an option to delete them like I do for the ones I created.

  • Visitor
  • How do I remove a shared playlist on my Spotify? These were playlists someone else created and shared with me. When I click on the three ellipses for these playlists I don’t have an option to delete ...
  • 577 Views
  • 0 replies
  • 0 likes
  • 577 Views
  • 0 replies
  • 0 likes

Merge playlists together

Hey! I have a suggestion for another feature. Most people like myself manage to make several playlists over time, where the same songs appear on multiple playlists. I’ve had an account on spotify since 2016, so I got a lot of playlists that I don’t r...

  • Visitor
  • Hey!  I have a suggestion for another feature. Most people like myself manage to make several playlists over time, where the same songs appear on multiple playlists. I’ve had an account on spot...
  • 192 Views
  • 0 replies
  • 0 likes
  • Merge playlists
  • 192 Views
  • 0 replies
  • 0 likes

[Desktop][Radio] Advertisment

They don't give us a full 30 minutes after watching several unskippable ads, and they give me way too many ads, and to me, it is awful.

  • Visitor
  • They don't give us a full 30 minutes after watching several unskippable ads, and they give me way too many ads, and to me, it is awful.
  • 138 Views
  • 0 replies
  • 0 likes
  • Desktop
    Radio
  • 138 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Not adding songs automatically

PlanPremiumCountryCanadaDevicePixel 2xl/S20FEOperating SystemAllMy Question or IssueUp until a week or two ago, Spotify would create a playlist based on one song, and just keep playing music from that "genre" until I hit the stop button. Recently, I ...

  • Casual Listener
  • Plan Premium Country Canada Device Pixel 2xl/S20FE Operating System All My Question or Issue Up until a week or two ago, Spotify would create a playlist based on one song, and just keep play...
  • elq666
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Superuser Contribution No sound on all devices

PlanPremiumCountryIrelandDeviceiPhone 11 Pro, Surface Book 2, Dell Precision 5180Operating SystemMultiple. Windows 10 Pro. iOS 14 My Question or IssueHave been a premium member for years. In the past 24 hours, Spotify has stopped audio on all my devi...

  • Regular
  • Plan Premium Country Ireland Device iPhone 11 Pro, Surface Book 2, Dell Precision 5180 Operating System Multiple. Windows 10 Pro. iOS 14   My Question or Issue Have been a premium memb...
  • Alex
  • Moderator
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved album discrepancies between library and artist page

Plan : PremiumCountry : FrancePlatform : Android (8 & 10), Linux Desktop client, iOS (13), Web Player My Question or IssueI have notice there are large discrepancies between the "Library > Albums" view and the list of albums present on the artist's p...

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  • Music Fan
  • Plan : Premium Country : France Platform : Android (8 & 10), Linux Desktop client, iOS (13), Web Player   My Question or Issue I have notice there are large discrepancies between t...
  • Link85
  • Music Fan
  • 415 Views
  • 5 replies
  • 0 likes
  • library
    library malfunction
  • 415 Views
  • 5 replies
  • 0 likes

How can I tell the algorithm to "ignore" certain things? (My entire Spotify is now white noise...)

Recently, due to the birth of our first child, we've been using Spotify on Alexa to play white noise for him at night... However, within a few days, Spotify's algorithm determined that all I want to hear is white noise, ocean sounds, etc. This is ins...

  • Casual Listener
  • Recently, due to the birth of our first child, we've been using Spotify on Alexa to play white noise for him at night...  However, within a few days, Spotify's algorithm determined that all I wa...
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
  • 1 likes

Superuser Contribution If you like an entire album it appears on your artist playlist - any way to stop this?

PlanPremiumCountryUKDeviceAll devices My Question or IssueEvery time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the whole album's contents to the corresponding artist's playlist if I'm following ...

  • Casual Listener
  • Plan Premium Country UK Device All devices     My Question or Issue Every time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the...
  • Jeremy
  • Spotify
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Hidden Songs in Library

PlanPremiumCountryUSADevice(iPhone XR, HP Stream Laptop)Operating System(iOS 14.1, Windows 8.) My Question or Issue I've noticed that the number of liked songs total is different than what shows when Spotify is in the middle of downloading new songs....

  • Newbie
  • Plan Premium Country USA Device (iPhone XR, HP Stream Laptop) Operating System (iOS 14.1, Windows 8.)   My Question or Issue   I've noticed that the number of liked songs total i...
  • Jose_M
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes