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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302317 Views

96 replies

91 likes

  • 302317 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165775 Views

238 replies

44 likes

  • 165775 Views
  • 238 replies
  • 44 likes

Superuser Contribution Listening Categories

We need to be able to categorize listening. I listen to meditation at night, and children's songs in my classroom. This messes up my curated playlists and end of the year stats. I will end up having a "for you" playlist playing Tupac, Infamous String...

Newbie

We need to be able to categorize listening. I listen to meditation at night, and children's songs in my classroom. This messes up my curated playlists and end of the year stats. I will end up having ...

OscarDC

Moderator

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

About favorite songs and the library

My Question or Issue I'll try to explain this which frustrates me constantly.The organization of the library is a tremendous mess. Why is it not possible to "Save an album" in the library without marking it as a favorite? On the artist's page we can ...

Regular

My Question or Issue   I'll try to explain this which frustrates me constantly. The organization of the library is a tremendous mess.   Why is it not possible to "Save an album" in the...

540 Views

0 replies

2 likes

  • 540 Views
  • 0 replies
  • 2 likes

I never received a playlist for top songs of 2021

I don't have a Playlist of my top songs of 2021. I can see playlists of my top songs of 2019 and 2020. But not for 2021. Please help!

Casual Listener

I don't have a Playlist of my top songs of 2021. I can see playlists of my top songs of 2019 and 2020. But not for 2021. Please help!

AdamDamon

Spotify Star

2145 Views

3 replies

0 likes

  • 2145 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloads wont load

When i get in my car and try to load my downloaded music it takes forever to load and i have to turn off both my wifi and cellular data for it to load.PlanPremiumCountryUSADeviceSamsung Galaxy S22 Ultra (Verizon)Operating SystemAndroid 12One UI 4.1

Casual Listener

When i get in my car and try to load my downloaded music it takes forever to load and i have to turn off both my wifi and cellular data for it to load. Plan Premium Country USA Device Samsung G...

McDusty69

Casual Listener

811 Views

4 replies

1 likes

Android
Cellular Data
not loading
wifi
  • 811 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Missing Song?

PremiumUSMacBook Pro My playlist says 1000 songs at the top, but the numbers only go to 999. Is there a missing song? Why is this the case?

Casual Listener

Premium US MacBook Pro   My playlist says 1000 songs at the top, but the numbers only go to 999. Is there a missing song? Why is this the case?

p6x-_hhgqrqoe

Casual Listener

831 Views

4 replies

0 likes

  • 831 Views
  • 4 replies
  • 0 likes

Superuser Contribution Liked Playlist Still Adding Suggested Songs I Did Not Pick

PlanFreeCountryUnited StatesDeviceSamsung Galazy S9 Operating SystemAndriod(?) My Issue I'm aware that the Liked Playlist is supposed to stop adding random songs Spotify adds itself by the time you reach over 15(?) songs, and my Liked Playlist has re...

Newbie

  Plan Free Country United States Device Samsung Galazy S9  Operating System Andriod(?)   My Issue   I'm aware that the Liked Playlist is supposed to stop adding rando...

Axel40

Visitor

458 Views

3 replies

0 likes

  • 458 Views
  • 3 replies
  • 0 likes

Superuser Contribution Uploaded music onto my Spotify Library

PlanPremium - studentCountryAustralia DeviceGoogle Pixel 5Operating SystemAndriod My Question or IssueI recently followed the instructions on how to upload my own music to Spotify to play and I have it all figured out and working on my laptop but on ...

Visitor

Plan Premium - student Country Australia   Device Google Pixel 5 Operating System Andriod   My Question or Issue I recently followed the instructions on how to upload my own musi...

Jeremy

Spotify Legend

699 Views

1 replies

0 likes

  • 699 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to transfer Spotify Stations to regular Spotify

I saw that Spotify Stations is going away on May 16th. I had previously come across a link that allowed me to transfer my Spotify stations to my regular (premium) Spotify account, but didn't do it right away. I can't seem to find it again though. Doe...

Regular

I saw that Spotify Stations is going away on May 16th. I had previously come across a link that allowed me to transfer my Spotify stations to my regular (premium) Spotify account, but didn't do it ri...

OscarDC

Moderator

724 Views

4 replies

1 likes

  • 724 Views
  • 4 replies
  • 1 likes

Transfer library to new account

hi, can I transfer my library to a new account  

Visitor

hi, can I transfer my library to a new account   

Amay

Spotify Star

570 Views

3 replies

0 likes

  • 570 Views
  • 3 replies
  • 0 likes

Playlists that show up on my Spotify

Hello I was wondering how do I remove a playlist that I have listened to in the past but no longer listen to but is still showing up on my Spotify despite not liking it or listening anymore, how would I remove someone else’s playlist from my recommen...

Visitor

Hello I was wondering how do I remove a playlist that I have listened to in the past but no longer listen to but is still showing up on my Spotify despite not liking it or listening anymore, how woul...

Amay

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Previous track button broken

PlanPremiumCountryNetherlnadsDeviceiPhone 13, Windows, Macbook Air 2020 (M1), iPad Air 4My Question or IssueHi. Since very recently, the previous track button has become very inconsistent for me. When I rewind to the start of the track a couple of ti...

Regular

Plan Premium Country Netherlnads Device iPhone 13, Windows, Macbook Air 2020 (M1), iPad Air 4 My Question or Issue Hi. Since very recently, the previous track button has become very inconsiste...

Alex

Spotify Legend

731 Views

2 replies

1 likes

  • 731 Views
  • 2 replies
  • 1 likes

Superuser Contribution [BUG] Playlist transfer is wrong - not all public playlist is displayed on the destination account

PlanPremium DuoCountryHungaryDeviceDell Operating SystemWin10, Spotify desktop app My Question or IssueHi, followed the steps here to transfer certain public playlists to the newly created account of my relative when upgrading to Spotify Duo:https://...

Music Fan

Plan Premium Duo Country Hungary Device Dell  Operating System Win10, Spotify desktop app   My Question or Issue Hi,   followed the steps here to transfer certain public pl...

Jeremy

Spotify Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Add an album to my library without liking the titles in the "liked title of the artist" section

Hello,I have a question / request, why i can't save an album in my library (like or "add to my library") WITHOUT add all the album title's to the "artist liked tracks". I want to "save" an album to my library but i also want to have, in the "artist l...

Visitor

Hello, I have a question / request, why i can't save an album in my library (like or "add to my library") WITHOUT add all the album title's to the "artist liked tracks".   I want to "save" an...

MattSuda

Spotify Star

4239 Views

2 replies

0 likes

  • 4239 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t play from liked songs on xbox app, seemingly due to song quantity.

PlanPremiumCountryCanadaDeviceXbox Series XMy Question or IssueI’ve used the Spotify app on Xbox One and now Xbox Series X for a very long time, and have always been able to play from and shuffle playlists of considerable size, recently I’ve liked a ...

Visitor

Plan Premium Country Canada Device Xbox Series X My Question or Issue I’ve used the Spotify app on Xbox One and now Xbox Series X for a very long time, and have always been able to play from ...

Dian

Spotify Legend

980 Views

1 replies

1 likes

  • 980 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local files will not download on pc

PlanPremiumCountryCanadaDevice(iPhone 12)Operating System(iOS 15.4.1) the local files play just fine on my pc but it won’t download or play on my phone. I’ve tried previous solutions but none of them worked. What’s most frustrating is that some local...

Newbie

  Plan Premium Country Canada Device (iPhone 12) Operating System (iOS 15.4.1)   the local files play just fine on my pc but it won’t download or play on my phone. I’ve tried prev...

Eni

Moderator

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution when i play a song there is a little load time and then it plays the next song

when i click a song there is a little load time and then it plays the next song and then i have to click the song title again for it to really playPlanFreeCountryPanamaDevice(Samsung Tv)Operating System(Samsung) My Question or Issue

Newbie

when i click a song there is a little load time and then it plays the next song and then i have to click the song title again for it to really play Plan Free Country Panama Device (Samsung Tv) ...

Jeremy

Spotify Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not displaying correctly on profile when logged in as myself

PlanPremiumCountryUnited KingdomDeviceMacbook Pro late 2017, iPhone 12 Pro, Google ChromeOperating SystemiOS 15, MacOS Monterey My Question or IssueWhen I view my profile from my own account, the playlists visible are incorrect. This is true for both...

Newbie

Plan Premium Country United Kingdom Device Macbook Pro late 2017, iPhone 12 Pro, Google Chrome Operating System iOS 15, MacOS Monterey   My Question or Issue When I view my profile fro...

Jeremy

Spotify Legend

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

How to Stop Spotify From Adding Random Songs to my Playlists?

Every time I make a playlist, Spotify starts adding random songs to them. Contacted customer support and they were no help. Is it even possible to fix this? It appears this is a bug in spotify and it really does ruin my listening experience... will h...

Newbie

Every time I make a playlist, Spotify starts adding random songs to them. Contacted customer support and they were no help. Is it even possible to fix this? It appears this is a bug in spotify and it...

mamao6

Newbie

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to open playlists and artists' pages

PlanPremiumCountryPolandDeviceSamsung Galaxy M52Operating SystemAndroid My Question or IssueMusic player works just fine as long as I search for a song in the search bar, but I am not able to open any list such as an artist's page or a playlist.So fa...

Newbie

Plan Premium Country Poland Device Samsung Galaxy M52 Operating System Android    My Question or Issue Music player works just fine as long as I search for a song in the search ba...

Eni

Moderator

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs on Android

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo, Windows 11.) My Question or IssueOn my pc, Spotify works just as I want it. I have a huge list of liked songs, I select Shuffle and pick one randomly to play. On my phone, this ...

Visitor

Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo, Windows 11.)   My Question or Issue On my pc, Spotify works just as I want it. I have a huge list o...

Dian

Spotify Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes