Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302074 Views

96 replies

91 likes

  • 302074 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165197 Views

238 replies

44 likes

  • 165197 Views
  • 238 replies
  • 44 likes

Superuser Contribution When clicking on a genre within my liked song any song from my liked songs play (not genre specific)

PlanPremiumCountryUK DeviceSamsung Galaxy A51Operating SystemAndroid 12 My Question or IssueSo the genre headings at the top of my liked songs are now pretty useless. They were working great as soon as the feature was implemented. I could click on on...

Newbie

Plan Premium Country UK   Device Samsung Galaxy A51 Operating System Android 12   My Question or Issue So the genre headings at the top of my liked songs are now pretty useless. ...

loserbled

Casual Listener

3202 Views

7 replies

1 likes

  • 3202 Views
  • 7 replies
  • 1 likes

Superuser Contribution Playlist visibility not being updated

PlanPremiumCountryJapanOperating Systemwindows, mac any system My Question or Issuewhen I make a playlist it doesn't show up in my 'artist page' and even when I change the visibility of my exsisting playlist in the page it doesn't get updated.

Casual Listener

Plan Premium Country Japan Operating System windows, mac any system   My Question or Issue when I make a playlist it doesn't show up in my 'artist page' and even when I change the visibi...

OscarDC

Moderator

688 Views

3 replies

0 likes

  • 688 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot add collaborators to playlists

I am trying to invite a collaborator on a few of our playlists as our page has grown and I need more curators to be able to access and edit the playlists (without signing in to the same account). After following all support documentation and help top...

Visitor

I am trying to invite a collaborator on a few of our playlists as our page has grown and I need more curators to be able to access and edit the playlists (without signing in to the same account). &n...

Kiril

Moderator

1347 Views

1 replies

1 likes

  • 1347 Views
  • 1 replies
  • 1 likes

Solved!! Sort within a playlist folder by alphabet on desktop

PlanFamilyCountryCanadaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI'm looking for a way to sort playlists within playlist folders alphabetically. I am aware I'm able to sort my generic playlist tab by relevance, alphabet, etc, how...

Newbie

Plan Family Country Canada Device Desktop PC Operating System Windows 10   My Question or Issue I'm looking for a way to sort playlists within playlist folders alphabetically. I am awa...

AdamDamon

Spotify Star

1508 Views

1 replies

1 likes

  • 1508 Views
  • 1 replies
  • 1 likes

Superuser Contribution When I share a playlist link, it plays deleted songs

Free PlanUnited StatesDevice- iPhone 13 Pro My Question or Issue:I constantly update my playlist by adding and deleting songs and when I go to share my current playlist on my linktree, the URL opens to songs I had previously deleted from my playlist....

Visitor

Free Plan United States Device- iPhone 13 Pro   My Question or Issue: I constantly update my playlist by adding and deleting songs and when I go to share my current playlist on my linktree,...

Alex

Spotify Legend

477 Views

1 replies

1 likes

  • 477 Views
  • 1 replies
  • 1 likes

Superuser Contribution Collaborative Playlist Expired?

PremiumUSA Device - Macbook Pro OSX 11.6.1, Samsung S10, iPad Pro (updated) My Question or Issue I create collaborative playlists with friends and clients. Recently, Spotify changed the collaboration feature to "Invite Collaborators", which is nice a...

Gig Goer

Premium USA   Device - Macbook Pro OSX 11.6.1, Samsung S10, iPad Pro (updated)   My Question or Issue   I create collaborative playlists with friends and clients. Recently, Spot...

pearlhiemstra

Visitor

15564 Views

15 replies

1 likes

  • 15564 Views
  • 15 replies
  • 1 likes

Spotify fica trocando versão de músicas baixadas por mim por versões que não quero.

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar.PlanoGrátis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro no final de 2016)Sistema Operacional(iOS 10, Android Ore...

Newbie

Nenhuma informação abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será para nós tentar ajudar. Plano Grátis/Premium País   Dispositivo (iPhone 8, Samsung Galaxy 9, ...

489 Views

0 replies

0 likes

Privacidade
  • 489 Views
  • 0 replies
  • 0 likes

Superuser Contribution My playlist on my Android phone does not play in full

I have a playlist that contains about 50 hours of music. The playlist is downloaded onto my Android phone. When I tell the app to play this playlist in shuffle only a small subset of music is played and then loops back to the beginning instead of con...

Casual Listener

I have a playlist that contains about 50 hours of music. The playlist is downloaded onto my Android phone. When I tell the app to play this playlist in shuffle only a small subset of music is played ...

Kiril

Moderator

1567 Views

1 replies

0 likes

Mobile
playback
  • 1567 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song plays on TV app. (Apple Tv)

PlanPremiumCountryUSADevice(Apple TV)Operating System(latest iOS) My Question or IssueWhen I open the tv app and navigate to a library folder, not all the songs are shown until I scroll down to the bottom and keep doing so until all are displayed. Is...

Casual Listener

  Plan Premium Country USA Device (Apple TV) Operating System (latest iOS)   My Question or Issue When I open the tv app and navigate to a library folder, not all the songs are s...

Yordan

Moderator

893 Views

3 replies

0 likes

  • 893 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files not appearing on iOS

Hi I need help! I have Spotify Premium, I'm in Canada and my desktop device is an hp laptop, and my mobile device is a iPhone 7. My laptop runs on Windows 11, and my iPhone is up to date (iOS 15). So, I have downloaded songs onto spotify via local fi...

Casual Listener

Hi I need help!   I have Spotify Premium, I'm in Canada and my desktop device is an hp laptop, and my mobile device is a iPhone 7. My laptop runs on Windows 11, and my iPhone is up to date (iO...

Not applicable

55750 Views

42 replies

2 likes

  • 55750 Views
  • 42 replies
  • 2 likes

How do I play a song?

How do I play a song?How do I play a single song? The Spotify UI is extremally frustrating and convoluted, why is it I look up a specific song I want to play, click the play button and it gives me like 10 different songs in a shuffled playlist that m...

Casual Listener

How do I play a song? How do I play a single song? The Spotify UI is extremally frustrating and convoluted, why is it I look up a specific song I want to play, click the play button and it give...

Taylith

Community Legend

699 Views

3 replies

1 likes

  • 699 Views
  • 3 replies
  • 1 likes

Superuser Contribution Most Listened Artists Show Wrong Artists

Hello, My most listened artists this month page never includes some of the artists I most listen to, but it has some of the artists I don't listen that much. I also track what I listen to in Last.fm, so when what Spotify shows and what Last.fm shows ...

Casual Listener

Hello,   My most listened artists this month page never includes some of the artists I most listen to, but it has some of the artists I don't listen that much.    I also track what...

Joelwsy

Casual Listener

3337 Views

5 replies

2 likes

  • 3337 Views
  • 5 replies
  • 2 likes

Superuser Contribution Unplayable songs

PlanPremium CountryThe Netherlands DeviceiPhone XS maxOperating SystemiOS, Windows 10 I accidentally hid 2 of my favourite songs in a playlist, now I can't play them even when I search for them individually (so not in a playlist). I tried everything:...

Newbie

Plan Premium   Country The Netherlands   Device iPhone XS max Operating System iOS, Windows 10   I accidentally hid 2 of my favourite songs in a playlist, now I can't play t...

Alex

Spotify Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution My mobile device wont let me play anything on my account and removee everything from my library

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium account, and it works great! Until today, my account acts weird, I can't pla...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Dian

Spotify Legend

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs repeated too often in Liked Songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have close to 300 songs in my Liked list. I would prefer to hear the songs randomly shuffle...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Monkey22

Visitor

10057 Views

29 replies

15 likes

  • 10057 Views
  • 29 replies
  • 15 likes

[Playlists] Spotify keeps showing the same songs in Recommended section for a playlist

Spotify keeps showing the same songs in Recommended section for a playlist.It's unclear what makes some songs appear in Recommended, and it's pretty much impossible to remove a song once it gets there. Banning artists and removing songs from the play...

Regular

Spotify keeps showing the same songs in Recommended section for a playlist. It's unclear what makes some songs appear in Recommended, and it's pretty much impossible to remove a song once it gets th...

270 Views

0 replies

1 likes

Playlists
  • 270 Views
  • 0 replies
  • 1 likes

Superuser Contribution Local files not playing on mobile

PlanPremiumCountryUnited States DeviceiPhone 12, computer Operating SystemiOS 15.4, windows 10 My Question or IssueThe local files I have saved won’t play on my phone. This is very suddenly and they had all been working perfectly until yesterday. The...

Casual Listener

Plan Premium Country United States  Device iPhone 12, computer  Operating System iOS 15.4, windows 10   My Question or Issue The local files I have saved won’t play on my pho...

Dian

Spotify Legend

1071 Views

5 replies

1 likes

  • 1071 Views
  • 5 replies
  • 1 likes

Superuser Contribution Playlists not working

PlanPremiumPortugal DeviceAsusOperating SystemAndroid Lately I can't play any of my playlists. I click on the shuffle play button, a random song starts and stops after a few seconds. I skip to another one and the same happens. Pressing the play butto...

Visitor

  Plan Premium Portugal   Device Asus Operating System Android   Lately I can't play any of my playlists. I click on the shuffle play button, a random song starts and stops a...

Dian

Spotify Legend

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Podcasts] Make it possible to disable the “Next from: Episodes” feature

Please make it possible to disable the “Next from: Episodes” feature im sure some folks love it but I find it very broken1. it often includes episodes already listened to or already in my queue2. it seems to randomly pull in recent episodes rather th...

Visitor

Please make it possible to disable the “Next from: Episodes” feature    im sure some folks love it but I find it very broken 1. it often includes episodes already listened to or already ...

Yordan

Moderator

343 Views

1 replies

0 likes

iOS
Podcasts
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Private Shared Playlists

I have a playlist that both my husband and I use for when we're in the car or listening to music around the house. As only the way I have seen to be able to add him is to make the playlist public; we sometimes have random people joining and adding mu...

Newbie

I have a playlist that both my husband and I use for when we're in the car or listening to music around the house.   As only the way I have seen to be able to add him is to make the playlist p...

Dian

Spotify Legend

371 Views

1 replies

0 likes

Playlists
  • 371 Views
  • 1 replies
  • 0 likes