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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302824 Views

96 replies

91 likes

  • 302824 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

robigouk

Composer

167065 Views

241 replies

44 likes

  • 167065 Views
  • 241 replies
  • 44 likes

Queue songs only get counted when listening to 100% of the song

A song that I played mostly when using the queue option did not show up at all in the top tracks of last 4 weeks. In reality it had to be either 1 or 2, but it didnt even make top 50. I tested some stuff and it seems like a song that gets put into my...

Roadie

A song that I played mostly when using the queue option did not show up at all in the top tracks of last 4 weeks. In reality it had to be either 1 or 2, but it didnt even make top 50.   I test...

Wurmmann

Roadie

3541 Views

10 replies

3 likes

  • 3541 Views
  • 10 replies
  • 3 likes

Superuser Contribution Downloaded Local Files are Unavailabe

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 15.5 My Question or IssueI have a few local files from my windows machine downloaded to my phone. They show as downloaded (green arrow) but are apparently unavailable, as they are greyed out...

Newbie

Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 15.5   My Question or Issue I have a few local files from my windows machine downloaded to my phone. They show as dow...

Vasil

Moderator

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs appearing from YouTube

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 15 My Question or IssueI've had random songs appearing in my liked songs for the past few weeks. I've run through the troubleshooting options that other people have mentioned; I signed out and ba...

Casual Listener

Plan Premium Country US Device iPhone 11 Operating System iOS 15   My Question or Issue I've had random songs appearing in my liked songs for the past few weeks. I've run through the t...

Alex

Spotify Legend

1000 Views

1 replies

0 likes

liked songs
Youtube
  • 1000 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hiding songs issue

Hi , On android , when I hide a song from a Public Playlist it proceed to hide that song in all of my own playlists. So for example when I save/like a public playlist from spotify or some other user and hide songs from that public playlist because I ...

Regular

Hi ,   On android , when I hide a song from a Public Playlist it proceed to hide that song in all of my own playlists.   So for example when I save/like a public playlist from spotify o...

jk783

Casual Listener

938 Views

4 replies

0 likes

  • 938 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist Won't update

PlanPremiumCountryUnited KingdomDeviceWindows 10 PC, Android 11 phoneOperating SystemWin10, Android 11My Question or IssueI have just uploaded quite a few songs to a playlist on my computer. On the computer the playlist has all the songs but when I t...

Casual Listener

Plan Premium Country United Kingdom Device Windows 10 PC, Android 11 phone Operating System Win10, Android 11 My Question or Issue I have just uploaded quite a few songs to a playlist on my ...

Vasil

Moderator

358 Views

2 replies

0 likes

  • 358 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps skipping 5 songs and stops playing the music at least 5 seconds into the song

Plan: NoneFree/Premium: FreeCountry: Canada Device: Chromebook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: ? (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I play a song it plays for like a second and t...

Visitor

  Plan: None Free/Premium: Free Country: Canada   Device: Chromebook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: ?     (iOS 10, Android Or...

Yordan

Moderator

630 Views

1 replies

0 likes

  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont play in order

I have most of my playlists set in alphabetically order of artist. When I am driving in my i30 using Android Auto, I will sometimes turn off shuffle mode so I can listen to the songs in order of artist. Despite doing this, the playlist will stay play...

Regular

I have most of my playlists set in alphabetically order of artist. When I am driving in my i30 using Android Auto, I will sometimes turn off shuffle mode so I can listen to the songs in order of arti...

OscarDC

Moderator

568 Views

1 replies

0 likes

  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to like tracks and subscribe to artists

Hello, I currently have a spotify premium account for 8 or 9 months. But for a little over a month now, I can't like any tracks or subscribe to any new artists. I can't dislike or unsubscribe either...This is a problem for me because I pay every mont...

Visitor

Hello,   I currently have a spotify premium account for 8 or 9 months. But for a little over a month now, I can't like any tracks or subscribe to any new artists. I can't dislike or unsubscrib...

Kiril

Moderator

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Liked Song Changed Into a Different Song

PlanPremiumCountryAustraliaDeviceDesktop PC and Samsung Galaxy A51Operating SystemWindows 10 and Android 11 My Question or IssueSo, a song i've had liked since 2018, Savannah (Acoustic) by the Diviners and Philly K, all of a sudden plays a different ...

Newbie

Plan Premium Country Australia Device Desktop PC and Samsung Galaxy A51 Operating System Windows 10 and Android 11   My Question or Issue So, a song i've had liked since 2018, Savannah...

geovanebento

Roadie

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete podcast from listening history ( A BASIC FEATURE)

PlanPremiumCountryUkDeviceHuewai 8xOperating SystemAndroid Oreo My Question or IssueLike many who have already posted requests for the above im shocked and appalled that such a basic feature such as deleting a recently played poscast from your histor...

Casual Listener

  Plan Premium Country Uk Device Huewai 8x Operating System Android Oreo   My Question or Issue Like many who have already posted requests for the above im shocked and appal...

mhendricks

Newbie

160219 Views

67 replies

124 likes

  • 160219 Views
  • 67 replies
  • 124 likes

Superuser Contribution Remove Previously Added Songs in "Liked Songs" from Downloads

PlanPremiumCountryBangladeshDeviceXiaomi Note 9 ProOperating SystemAndroid My Question or IssueI had some songs in my "Liked Songs" before and I keep my liked songs downloaded. I removed couple of them and they were removed both from the playlists an...

Newbie

Plan Premium Country Bangladesh Device Xiaomi Note 9 Pro Operating System Android   My Question or Issue I had some songs in my "Liked Songs" before and I keep my liked songs downloade...

Kiril

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play my favourites library

PlanPremiumCountryPolandDeviceAndroid, Windows App, web player, chromecastOperating SystemAndroid 11, Windows 10 My Question or IssueAll my devices can't play my favourites library. I can choose every album, every playlist and it plays on every devic...

Casual Listener

Plan Premium Country Poland Device Android, Windows App, web player, chromecast Operating System Android 11, Windows 10   My Question or Issue All my devices can't play my favourites l...

butcherro

Casual Listener

943 Views

4 replies

0 likes

  • 943 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Like your playlist

PlanFree/PremiumAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How do i get people to like my playlist that i have made it is set to public playlist thanks

Newbie

Plan Free/Premium Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   How do i get people to like...

Dian

Spotify Legend

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot remove 3 songs from my Liked Songs list

PlanPremiumCountryUSADevicePC/Android/IOSOperating SystemWindows/Mac/Android/IOS My Question or IssueThere are 3 songs on my liked songs list that are old and the content is no longer available. I cannot remove them/play them/do anything with these s...

Casual Listener

Plan Premium Country USA Device PC/Android/IOS Operating System Windows/Mac/Android/IOS   My Question or Issue There are 3 songs on my liked songs list that are old and the content is ...

Goofoff

Casual Listener

1550 Views

5 replies

0 likes

  • 1550 Views
  • 5 replies
  • 0 likes

make Liked Playlist choice genre friendly

I love the genre specification although it switches choices at times which is odd. Let the user decide what quick searches they would like. Please and Thank you

Visitor

I love the genre specification although it switches choices at times which is odd. Let the user decide what quick searches they would like. Please and Thank you

221 Views

0 replies

0 likes

  • 221 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app is crashing while clicking on play button

PlanFree/PremiumCountryIndiaDeviceIQOO Z3Operating SystemAndroid 12 My Question or IssueAs soon as click on play button, the app crashes.I have tried troubleshooting at my end as follows:Login, logoutCleared cache files and data files.Reboot deviceFa...

Regular

Plan Free/Premium Country India Device IQOO Z3 Operating System Android 12   My Question or Issue As soon as click on play button, the app crashes. I have tried troubleshooting at my ...

npatelli96

Newbie

4462 Views

13 replies

2 likes

  • 4462 Views
  • 13 replies
  • 2 likes

Spotify premium deletes downloaded playlists

I have a premium account in the UK and my Motorola E5 (Android 8.0) refuses to keep my downloaded playlists. Three times now I have downloaded a couple of my playlists and within an hour of completing the download the playlist disappears. I have the ...

Visitor

I have a premium account in the UK and my Motorola E5 (Android 8.0) refuses to keep my downloaded playlists. Three times now I have downloaded a couple of my playlists and within an hour of completin...

Amay

Spotify Star

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sort library by custom order?

PlanPremiumCountryItalyDeviceXiaomi mi a2 liteOperating SystemAndroid 10 My Question or Issue Hey, simple question but I'm having a hard time with this. In the past while using the app I could just tap on my library and have things automaticaly sorte...

Newbie

Plan Premium Country Italy Device Xiaomi mi a2 lite Operating System Android 10   My Question or Issue   Hey, simple question but I'm having a hard time with this. In the past wh...

Luca5

Music Fan

639 Views

2 replies

1 likes

  • 639 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How can I report a Podcast?

Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue When I try to report a podcast using my Spotify desktop app I start to fill out the report form but get the following error with the URL: "This type of URI is not supp...

Casual Listener

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue When I try to report a podcast using my Spotify desktop app I start to fill out the repor...

Noah66

Newbie

2104 Views

17 replies

4 likes

podcast
Podcast Issues
report
reporting
  • 2104 Views
  • 17 replies
  • 4 likes

Discover Weekly songs are repeating and disappointing me quite often recently.

PlanPremiumCountryTurkeyDevicePC and PhoneOperating SystemWindows and Android My Question or IssueFirst of all I'm really happy with the app and with the latest interface changes, you've done a good job. Spotify is really a major part of my daily lif...

Casual Listener

Plan Premium Country Turkey Device PC and Phone Operating System Windows and Android   My Question or Issue First of all I'm really happy with the app and with the latest interface cha...

551 Views

0 replies

0 likes

Discover Weekly
  • 551 Views
  • 0 replies
  • 0 likes