Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301998 Views

96 replies

91 likes

  • 301998 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165079 Views

238 replies

44 likes

  • 165079 Views
  • 238 replies
  • 44 likes

Superuser Contribution Playlist Won't update

PlanPremiumCountryUnited KingdomDeviceWindows 10 PC, Android 11 phoneOperating SystemWin10, Android 11My Question or IssueI have just uploaded quite a few songs to a playlist on my computer. On the computer the playlist has all the songs but when I t...

Casual Listener

Plan Premium Country United Kingdom Device Windows 10 PC, Android 11 phone Operating System Win10, Android 11 My Question or Issue I have just uploaded quite a few songs to a playlist on my ...

Vasil

Moderator

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps skipping 5 songs and stops playing the music at least 5 seconds into the song

Plan: NoneFree/Premium: FreeCountry: Canada Device: Chromebook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: ? (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I play a song it plays for like a second and t...

Visitor

  Plan: None Free/Premium: Free Country: Canada   Device: Chromebook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: ?     (iOS 10, Android Or...

Yordan

Moderator

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont play in order

I have most of my playlists set in alphabetically order of artist. When I am driving in my i30 using Android Auto, I will sometimes turn off shuffle mode so I can listen to the songs in order of artist. Despite doing this, the playlist will stay play...

Regular

I have most of my playlists set in alphabetically order of artist. When I am driving in my i30 using Android Auto, I will sometimes turn off shuffle mode so I can listen to the songs in order of arti...

OscarDC

Moderator

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to like tracks and subscribe to artists

Hello, I currently have a spotify premium account for 8 or 9 months. But for a little over a month now, I can't like any tracks or subscribe to any new artists. I can't dislike or unsubscribe either...This is a problem for me because I pay every mont...

Visitor

Hello,   I currently have a spotify premium account for 8 or 9 months. But for a little over a month now, I can't like any tracks or subscribe to any new artists. I can't dislike or unsubscrib...

Kiril

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Liked Song Changed Into a Different Song

PlanPremiumCountryAustraliaDeviceDesktop PC and Samsung Galaxy A51Operating SystemWindows 10 and Android 11 My Question or IssueSo, a song i've had liked since 2018, Savannah (Acoustic) by the Diviners and Philly K, all of a sudden plays a different ...

Newbie

Plan Premium Country Australia Device Desktop PC and Samsung Galaxy A51 Operating System Windows 10 and Android 11   My Question or Issue So, a song i've had liked since 2018, Savannah...

geovanebento

Roadie

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete podcast from listening history ( A BASIC FEATURE)

PlanPremiumCountryUkDeviceHuewai 8xOperating SystemAndroid Oreo My Question or IssueLike many who have already posted requests for the above im shocked and appalled that such a basic feature such as deleting a recently played poscast from your histor...

Casual Listener

  Plan Premium Country Uk Device Huewai 8x Operating System Android Oreo   My Question or Issue Like many who have already posted requests for the above im shocked and appal...

mhendricks

Newbie

159631 Views

67 replies

124 likes

  • 159631 Views
  • 67 replies
  • 124 likes

Superuser Contribution Remove Previously Added Songs in "Liked Songs" from Downloads

PlanPremiumCountryBangladeshDeviceXiaomi Note 9 ProOperating SystemAndroid My Question or IssueI had some songs in my "Liked Songs" before and I keep my liked songs downloaded. I removed couple of them and they were removed both from the playlists an...

Newbie

Plan Premium Country Bangladesh Device Xiaomi Note 9 Pro Operating System Android   My Question or Issue I had some songs in my "Liked Songs" before and I keep my liked songs downloade...

Kiril

Moderator

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play my favourites library

PlanPremiumCountryPolandDeviceAndroid, Windows App, web player, chromecastOperating SystemAndroid 11, Windows 10 My Question or IssueAll my devices can't play my favourites library. I can choose every album, every playlist and it plays on every devic...

Casual Listener

Plan Premium Country Poland Device Android, Windows App, web player, chromecast Operating System Android 11, Windows 10   My Question or Issue All my devices can't play my favourites l...

butcherro

Casual Listener

925 Views

4 replies

0 likes

  • 925 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Like your playlist

PlanFree/PremiumAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) How do i get people to like my playlist that i have made it is set to public playlist thanks

Newbie

Plan Free/Premium Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   How do i get people to like...

Dian

Spotify Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot remove 3 songs from my Liked Songs list

PlanPremiumCountryUSADevicePC/Android/IOSOperating SystemWindows/Mac/Android/IOS My Question or IssueThere are 3 songs on my liked songs list that are old and the content is no longer available. I cannot remove them/play them/do anything with these s...

Casual Listener

Plan Premium Country USA Device PC/Android/IOS Operating System Windows/Mac/Android/IOS   My Question or Issue There are 3 songs on my liked songs list that are old and the content is ...

Goofoff

Casual Listener

1544 Views

5 replies

0 likes

  • 1544 Views
  • 5 replies
  • 0 likes

make Liked Playlist choice genre friendly

I love the genre specification although it switches choices at times which is odd. Let the user decide what quick searches they would like. Please and Thank you

Visitor

I love the genre specification although it switches choices at times which is odd. Let the user decide what quick searches they would like. Please and Thank you

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app is crashing while clicking on play button

PlanFree/PremiumCountryIndiaDeviceIQOO Z3Operating SystemAndroid 12 My Question or IssueAs soon as click on play button, the app crashes.I have tried troubleshooting at my end as follows:Login, logoutCleared cache files and data files.Reboot deviceFa...

Regular

Plan Free/Premium Country India Device IQOO Z3 Operating System Android 12   My Question or Issue As soon as click on play button, the app crashes. I have tried troubleshooting at my ...

npatelli96

Newbie

4441 Views

13 replies

2 likes

  • 4441 Views
  • 13 replies
  • 2 likes

Spotify premium deletes downloaded playlists

I have a premium account in the UK and my Motorola E5 (Android 8.0) refuses to keep my downloaded playlists. Three times now I have downloaded a couple of my playlists and within an hour of completing the download the playlist disappears. I have the ...

Visitor

I have a premium account in the UK and my Motorola E5 (Android 8.0) refuses to keep my downloaded playlists. Three times now I have downloaded a couple of my playlists and within an hour of completin...

Amay

Spotify Star

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sort library by custom order?

PlanPremiumCountryItalyDeviceXiaomi mi a2 liteOperating SystemAndroid 10 My Question or Issue Hey, simple question but I'm having a hard time with this. In the past while using the app I could just tap on my library and have things automaticaly sorte...

Newbie

Plan Premium Country Italy Device Xiaomi mi a2 lite Operating System Android 10   My Question or Issue   Hey, simple question but I'm having a hard time with this. In the past wh...

Luca5

Music Fan

633 Views

2 replies

1 likes

  • 633 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How can I report a Podcast?

Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue When I try to report a podcast using my Spotify desktop app I start to fill out the report form but get the following error with the URL: "This type of URI is not supp...

Casual Listener

Plan Premium Country UK Device PC Operating System Windows 10   My Question or Issue When I try to report a podcast using my Spotify desktop app I start to fill out the repor...

Noah66

Newbie

2065 Views

17 replies

4 likes

podcast
Podcast Issues
report
reporting
  • 2065 Views
  • 17 replies
  • 4 likes

Discover Weekly songs are repeating and disappointing me quite often recently.

PlanPremiumCountryTurkeyDevicePC and PhoneOperating SystemWindows and Android My Question or IssueFirst of all I'm really happy with the app and with the latest interface changes, you've done a good job. Spotify is really a major part of my daily lif...

Casual Listener

Plan Premium Country Turkey Device PC and Phone Operating System Windows and Android   My Question or Issue First of all I'm really happy with the app and with the latest interface cha...

544 Views

0 replies

0 likes

Discover Weekly
  • 544 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked songs won't show up

I tried basically everything I could to get my like songs back but the only thing that shows up is unavailable songs and 1 song that I like 6 hours ago. I tried logging in to different devices and the same thing happened or the same thing showed up. ...

Newbie

I tried basically everything I could to get my like songs back but the only thing that shows up is unavailable songs and 1 song that I like 6 hours ago. I tried logging in to different devices and th...

Dian

Spotify Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sync local files from PC to iPhone

PlanPremiumCountryBelgiumDeviceiPhoneOperating SystemiOS 15.5My Question or IssueHello, I'm trying to sync the music I made to my iPhone but I can't. I already did all of the help I could find on the internet and Spotify Community, but I guess I'm mi...

Newbie

Plan Premium Country Belgium Device iPhone Operating System iOS 15.5 My Question or Issue Hello, I'm trying to sync the music I made to my iPhone but I can't. I already did all of the help I...

Dian

Spotify Legend

1037 Views

1 replies

0 likes

  • 1037 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding to favorites doesnt work

The heart symbol doesnt work - seems to be inactive - so I cant add a song to my list of favorites songs. How to solve thos problem?

Newbie

The heart symbol doesnt work - seems to be inactive - so I cant add a song to my list of favorites songs. How to solve thos problem?

Llamaistbest

Visitor

2916 Views

6 replies

1 likes

  • 2916 Views
  • 6 replies
  • 1 likes

Superuser Contribution Songs added every time I use Spotify

My Question or IssueAbout a week ago, I went to play my Liked Songs playlist, and after one of the songs on my playlist finished, a random song started playing. This happened every time I tried to go back and select a new song on my list to get back ...

Newbie

My Question or Issue About a week ago, I went to play my Liked Songs playlist, and after one of the songs on my playlist finished, a random song started playing. This happened every time I tried to ...

Jeremy

Spotify Legend

336 Views

1 replies

1 likes

  • 336 Views
  • 1 replies
  • 1 likes