Issues with device limit (downloading musics)

[VahoZ]

Plan

Premium

Country

Brazil

Device

Samsung S23

Operating System

Android

My Question or Issue

I did reset as factory my smartphone 2 times in a row, and the Spotify is counting the same reseted phone as "device with downloaded music". So I can't download any music. Disconnecting all devices doesn't work (it will remove these devices). What can I do?

[ChooseAGoodUsername]

If you're experiencing issues, have you tried using the "Sign Out Everywhere" feature? Visit https://www.spotify.com/us/account/sign-out-everywhere to log out from all devices.
This can often resolve login problems and provide a fresh start for accessing your Spotify account.

[VahoZ]

I tried this solution. But it's still warning me about my limit.

[ChooseAGoodUsername]

Well in that case, please get into contact with Customer Support to get your downloads deleted remotely.

Hope it helps.

[VahoZ]

I'll try. Thanks for helping me out.