Liked Songs not syncing across devices

[Vasil]

Hey folks!

We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player. 

[verist]

I never even considered my VPN but I thank that's the cause, thank you!

[benjammin687]

The sync works fine in any browser. This is definitely an issue with the application on Windows/Mac. Here's the running list of computers I'm having issues with this on:

Windows work laptop

Windows personal laptop

Personal Macbook

They have seemed to stop working at different times. I can tell because I have a different amount of songs in my Liked playlist. Only the app on my phone and in the web browser seem to have the corrected amount of synced songs. Also, I am not using this over VPN. Is there additional troubleshooting you'd recommend, something viable like me sending logs to the Developers, or actually reporting this as a bug? 

So far I've tried:

Disabling Hardware Acceleration and Restarting

Reloading the app

Resetting the App Data and Restarting

Uninstalling and Reinstalling

Reinstalling temporarily helps, but the problem returns after a few days. 

[Ivelina]

Hey folks,

Before we continue further, it's worth mentioning that there's currently a thread here where other users are experiencing something similar if not the same with their Liked Songs and we recommend taking a look. 

Appreciate the provided details @benjammin687. You mentioned that reinstalling the app temporarily helps, but just to be on the safe side, could you confirm that you've performed a clean reinstall both on Windows and Mac with these steps?

On Windows, it's possible to download Spotify both from the MS store and our website. After the reinstall, please download the version that you weren't using so far and let us know if it makes any difference

Lastly, it would be helpful if you could ask a relative or a friend to log in to their account in the app on desktop (both Windows and Mac) to test if the same behavior persists with Liked Songs for them. This could be an account-related issue instead.

@nadddz To help with the investigation it would be great if you could share all of the steps that you've tried so far and if you noticed if any of them made a difference for you.

Thanks folks and we're here in the meantime if anything else comes up.

[Vizionblind]

yes, this fixed it! Spotify needs to fix this

[Pezheadx]

they really do, especially since this has been a long term issue. there's no excuse or explanation for this especially since its been working forever and then just quit last year. That said, of the multiple solutions in this thread, this is the one that worked for me 

>On your PC click the 3 dots in the top left corner of the app. Go to Help > Troubleshooting > Reset App Data and Restart. Click OK on the warning that you will be logged out. Scan the QR code to authorize the login from your phone. When I did this while I was logged into Spotify on my phone, it gave me a prompt that allowed me to "pair" it with my PC and finally my songs were synced up on both phone and PC. Hope this helps.

[philo23]

I don't understand how this is still a problem. It happens almost weekly, my two computers and my phone all go completely out of sync. Constantly resetting them cannot be a valid fix.

[MattH42]

Not running a VPN, tried a reinstall and Windows App is still not syncing. It is over a month out of date.

Windows browser version (Chrome) is fine with 230 liked songs,

Android App is fine with 230 liked songs
Windows App is not fine, with 222 songs, last updated 28th May, over a month out of date.

Tried a reinstall and relog / clear app data, which hasn't changed what the app shows.

[MattH42]

Windows App:

Windows Browser and every other device:

[benjammin687]

I'm sorry but this is absurd, I am not a developer or tester and frankly you shouldn't be asking paying users to try every possible configuration of the apps in order to hopefully find a configuration that works for them. The other thread alludes to this being an open bug that maybe one day could possibly be addressed in a future update. Which is also a completely useless response for a paid product.

[meiersa78]

It STILL does not work. There are vastly different song counts on the Android app and my Windows desktop app. New songs added to my library on mobile just NEVER sync back to desktop. Spotify, what the #*%$ is going on? Fix this now! It worked flawlessly for 10+ years since I've been using Spotify (paid!), but all your recent updates just break things and make it worse and worse. FIX IT NOW! Thank you.