Liked Songs not syncing across devices

[Vasil]

Hey folks!

We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player. 

[freyes1001]

Was having the same issue as @MattH42 untill i clicked on help, then TroiubleShooting, and then finally reset app data and restart. Now everything is synced 

[Norindar]

what is this bug? How is it possible, that such a bug gets in a release version? I cant see my liked songs on android in the windows app.

[Ivelina]

Hey folks,

Apologies for the radio silence and thanks for posting in this thread!

As this issue seems to be persisting, we'd like to gather additional details in order to continue investigating. 

First I'd like to mention 2 users that shared what worked for them in this thread and it would be very helpful if you could test their troubleshooting (if it's possible) before you share your details:

• Check the user @gizzy2002's post here.
• Check @Mr_Fence's post here.

If these steps aren't helpful, please send us:

• All of the troubleshooting steps that you've performed so far.
• The Spotify-version(s) you're using.
• Device(s) this is happening on - model and OS-version(s).
• Timestamps (including time zone) of the issue.
• A link to the affected songs.
• Detailed explanation of the issue.

We really appreciate the cooperation and in the meantime, we're here if any questions come up.

[sd1o]

The solution might be acceptable for Freeware.
But the app has full control of the files in the mentioned folder to function properly.
In is just about 2 left hands on developer side and arrogance on management side. 
I'm leaving Spotify

[Mr_R0bot]

Is there a similar way for Mac? I couldn't find a similar path for Mac?

[Mr_R0bot]

 iPhone (12mini iOS 18.6.2) -> Spotify 9.0.72
MacBook Pro (M4Pro macOS 15.6.1) -> Spotify für macOS (Apple Silicon) 1.2.70.409.gd4fa4141
Clearing Cache, Re-Installing Apps on both devices, Log off 2 times in a row.

[Geometror]

@Ivelina The actual problem is that this syncing issue keeps coming back. There are known "fixes" to resync it (full reinstall, reset, etc.), but those are no fixes for the root issue - they are temporary workarounds.

My timezone: Europe/Berlin

Most of the relevant information is already in this thread:

- happens on all desktop and mobile platforms -> issue might be device and OS/platform independent

- happens with any recent spotify version

I know these types of bugs are hard to find and reproduce, so the sooner the devs are aware of them the better.

This has been stuck in here for too long.

[kobeodk]

Spotify-versions:

• Spotify iOS Mobile App v 9.0.72
• Spotify Desktop 

Devices this is happening on:

•  iPhone 13 Pro - iOS 18.6.2
• 2023 Macbook Pro M2 MacOS Sequoia 15.6

EST timezone

Affected Songs: 

• https://open.spotify.com/track/6OMq061PfK52o7zvJBwNHP?si=a1340ebc3c8c4e9c
• https://open.spotify.com/track/2JOT80gMXFT3WMjAF3hil0?si=9aef5bba699c46e5
• https://open.spotify.com/track/3OxdXYsQec4nlrluOXFb09?si=4f1e6a4f96fe4ad2

Issue

• Mobile App
  • "exhaust" does NOT appear in liked songs
  • "BLAX" and "DON'T WORRY BABE / I GOT U BABE" do appear in liked songs
• Desktop App
  • "exhaust" does appear in liked songs
  • "BLAX" and "DON'T WORRY BABE / I GOT U BABE" do NOT appear in liked songs
• Web Player
  • all tracks appear

I've tried reinstalling the desktop app, restarting the mobile app, clearing cache

 

 

UPDATE: I had all 3 clients open at once and verified that they were connected by playing a song. I liked a new song and that seemed to sync all of them together...

[ELEGY-VR]

Path have changed, for me it's :

C:\Users\%username%\AppData\Local\Packages\SpotifyAB.SpotifyMusic_%someRandomLeters%\LocalState\Spotify\Users

[Dessi]

Hi folks,

Thanks for the cooperation and all the info!

We've reported this to our tech team for further investigation and will make sure to keep you updated here once we hear back from them. In the meantime, if you haven't seen @Ivelina's post here, it'd be great if you can check it out and share the info we're requesting in case you haven't already, so that we can add it to the report. 

We'll be on the lookout.