Help Wizard

Step 1


My 2019 Wrapped doesn't work?

My 2019 Wrapped doesn't work?

When I click the link from the email, I get the following responses - 

Desktop: Launches spotify, displays a page saying "There was a problem displaying this page!"

Mobile (Android): Launches spotify, displays a page where I can click the 'unwrapped' button but it does nothing, or I can go to my unwrapped playlist (which works). 








Desktop/OnePlus 5

Operating System

Win 10/Android


3 Replies


Also not working for me

Samsung Galaxy S10e, Android 10, Spotify

Sony Xperia Z5 Compact, Android 7.1.1, Spotify 

Hey folks,


Thanks for posting about this in the Community.


We actually created an Ongoing Issue about something like what you described.


You can check it here and click +VOTE if you feel like it represents what you're experiencing.


It'd be great if you followed the steps in the Status Update and let us know the required info.


We'll keep looking into it and keep you posted as soon as possible 🙂


Hope you'll find this useful. We'll be here for anything else we can help with in the meantime!

Mario Moderator
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