Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Your Library on all devices.
In my mobile app and on the website I can not rearrange my songs in the order I want i can only do it by album or creator and some others but not freely. I know you used to be able to but now I cant
Newbie
129318 Views
31 replies
0 likes
New to Spotify. I've spent hours moving my "favorites" on Google Play Music to my Liked Songs on Spotify. Is there a way to share my Liked Songs or move them to a Playlist? Plan: Premium Country: USA Device: iPhone 11 Pro Max
Regular
578188 Views
82 replies
16 likes
Last year I was searching for some podcasts of specific interest but after giving a couple shows a try and not liking what I found I gave up and moved on. Now both of these podcasts are not only looming in my "Your Shows" despite having never followe...
Casual Listener
314835 Views
142 replies
68 likes
I have a premium account and I just started having this issue... (I'm using the desktop version of Spotify on my MacBook Air)I make a playlist, add songs and a cover if needed then set it to playlist. But, it doesn't show up on my profile and other p...
Newbie
229672 Views
96 replies
9 likes
PlanPremiumCountryUSADevice(Misc)Operating System(Misc) My Question or Issue When I first started using Spotify I would receive excellent Discover weekly recommendations based off the songs that I liked and listened to, although recently, I have been...
Plan Premium Country USA Device (Misc) Operating System (Misc) My Question or Issue When I first started using Spotify I would receive excellent Discover weekly recommendatio...
Casual Listener
661 Views
2 replies
1 likes
PlanPremiumCountryILDeviceDellOperating SystemWindows 10My Question or IssueOn "liked songs" library - how can i sort by release year to know which songs that I liked released between 2010-2020 ( I know it's possible on playlist but I want to do the ...
Plan Premium Country IL Device Dell Operating System Windows 10 My Question or Issue On "liked songs" library - how can i sort by release year to know which songs that I liked released betwe...
Spotify Legend
5427 Views
1 replies
23 likes
When I click the link from the email, I get the following responses - Desktop: Launches spotify, displays a page saying "There was a problem displaying this page!"Mobile (Android): Launches spotify, displays a page where I can click the 'unwrapped' b...
When I click the link from the email, I get the following responses - Desktop: Launches spotify, displays a page saying "There was a problem displaying this page!" Mobile (Android): Launc...
Spotify Legend
2286 Views
3 replies
3 likes
i have a premium plan and iphone 10, and a bulk of my downloaded songs are consistently deleted. i went through the checklist in the spotify help section, but those suggestions either didn't work or don't apply. i've seen that it is a reoccurring pro...
i have a premium plan and iphone 10, and a bulk of my downloaded songs are consistently deleted. i went through the checklist in the spotify help section, but those suggestions either didn't work or ...
593 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI downloaded Spotify on my Xbox because for some reason Pandora wouldn't load and I liked it ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I downl...
Casual Listener
567 Views
1 replies
0 likes
I personally feel that Spotify generally does a good job at knowing what I like and what I don't when it comes to music selection. This year, however, I'm starting to have my doubts after I scrolled through the "Best of the decade for you" playlist f...
I personally feel that Spotify generally does a good job at knowing what I like and what I don't when it comes to music selection. This year, however, I'm starting to have my doubts after I scr...
Casual Listener
1150 Views
2 replies
0 likes
PlanPremiumCountryUnited States DeviceiPhone 8, Surface Laptop 2Operating SystemiOS 10, Windows 10 My Question or IssueThe songs from my playlist have disappeared. On Desktop it shows the playlist as empty (0 songs) and on my mobile app and the web p...
Plan Premium Country United States Device iPhone 8, Surface Laptop 2 Operating System iOS 10, Windows 10 My Question or Issue The songs from my playlist have disappeared. On ...
Spotify Legend
434 Views
1 replies
0 likes
Hi Spotify Support, I hope you're having a good time. PlanPremiumCountryIrelandDevice(iPhone, PC, Macbook Pro late 2016)Operating System(iOS 13, Windows 10, MacOS Mojave) My Question or Issue Like the subject line states I see 2 "YourTopSongs2019" pl...
Hi Spotify Support, I hope you're having a good time. Plan Premium Country Ireland Device (iPhone, PC, Macbook Pro late 2016) Operating System (iOS 13, Windows 10, MacOS Moja...
498 Views
0 replies
1 likes
Dear friends, I am wondering if the "hours listened" from Spotify Wrapped each year, are based on the online streaming hours only? I literally have music on 24/7, but most of my friends have way more hours? I do mostly listen to my downloaded music o...
Dear friends, I am wondering if the "hours listened" from Spotify Wrapped each year, are based on the online streaming hours only? I literally have music on 24/7, but most of my friends have...
1232 Views
0 replies
0 likes
PlanPremiumCountryUsaDevice Samsung Galaxy 9+ My Question or IssueI've had music downloaded to my phone for YEARS and of course when I go to board a plane this evening, all of my downloaded music is gone. What happened?!!!
Plan Premium Country Usa Device Samsung Galaxy 9+ My Question or Issue I've had music downloaded to my phone for YEARS and of course when I go to board a plane this evening, all ...
1051 Views
0 replies
0 likes
Plan freeCountry ukDevice Android tablet 6.0.1 & android phone 9 Another thread said this was available again an that I should come to these boards if I still had a problem.Here I am. https://community.spotify.com/t5/Ongoing-Issues/Adding-albums-EP-s...
Plan free Country uk Device Android tablet 6.0.1 & android phone 9 Another thread said this was available again an that I should come to these boards if I still had a p...
Roadie
3237 Views
2 replies
0 likes
So I've started using spotify again about a week ago and then suddenly it doesn't work anymore. And then I used web player because I don't know what other streaming platform I could use other than spotify. Even my playlist isn't saved and the search ...
So I've started using spotify again about a week ago and then suddenly it doesn't work anymore. And then I used web player because I don't know what other streaming platform I could use other than sp...
929 Views
0 replies
0 likes
Can't play Spotify on my Chromecast 2. It worked till 2 weeks ago. I've resetted the cromecast , the router and my phone. On my phone I reinstalled Spotify.The chromecast device is appearing in the app and after attaching it the spotifysymbol is appe...
Can't play Spotify on my Chromecast 2. It worked till 2 weeks ago. I've resetted the cromecast , the router and my phone. On my phone I reinstalled Spotify. The chromecast device is appearing in the...
337 Views
0 replies
0 likes
PremiumU.S.Galaxy Note 10+ONE UI 1.5, ANDROID VERSION 9 ISSUEIt is a little difficult to explain, but before the latest update I could search for an artist or specific songs in my library and it would only put the searched results in my play queue an...
Premium U.S. Galaxy Note 10+ ONE UI 1.5, ANDROID VERSION 9 ISSUE It is a little difficult to explain, but before the latest update I could search for an artist or specific songs in my li...
Casual Listener
881 Views
2 replies
4 likes
I'm on premium in the UK. I have just uploaded my iTunes files to 'local files', but I just cannot, no matter what I try, get them to be on my mobile phone (iPhone XR). I have talked to multiple bots and I've had it up to here... all the posts on Spo...
I'm on premium in the UK. I have just uploaded my iTunes files to 'local files', but I just cannot, no matter what I try, get them to be on my mobile phone (iPhone XR). I have talked to multiple bots...
Casual Listener
1158 Views
2 replies
0 likes
PlanPremiumCountryUSADevicePC, Android HeadOperating SystemWindows 7, Windows 10, Android 9 My Question or Issue Statistics in 2019 Wrapped shows my TOP artist is I never heard of. And I would never listen this kind of music.Is it hidden advertising ...
Plan Premium Country USA Device PC, Android Head Operating System Windows 7, Windows 10, Android 9 My Question or Issue Statistics in 2019 Wrapped shows my TOP artist is I ne...
Spotify Legend
497 Views
1 replies
0 likes
PLAN: PREMIUMDEVICE: PHONE
PLAN: PREMIUM DEVICE: PHONE
Spotify Star
943 Views
3 replies
0 likes
PlanPremiumCountryEnglandDeviceiPhone 7Operating SystemiOS 13 My Question or Issueso it might be a very dumb question but basically i used a website tool thingy called randify because i didn’t like how spotify ‘shuffled’ my playlist of over 1000 song...
Plan Premium Country England Device iPhone 7 Operating System iOS 13 My Question or Issue so it might be a very dumb question but basically i used a website tool thingy called randif...
550 Views
0 replies
0 likes
Hi, where can I report the fact that some of the albums that actually are available on Spoti are not shown on albums section. I mean Mylene Farmer. Live a Bercy, Avant que l'ombre... a Bercy - they r on Spoti, but not on her album list, while other l...
Hi, where can I report the fact that some of the albums that actually are available on Spoti are not shown on albums section. I mean Mylene Farmer. Live a Bercy, Avant que l...
Regular
1568 Views
2 replies
0 likes
My Question or IssueWhat's wrong with the playlist of the decade in "Wrapped 2019"? It's just filled with local pop hits. I listen to maybe around five bands from my own country (in this case Finland) and I've pressed "I don't like artist X" on most ...
My Question or Issue What's wrong with the playlist of the decade in "Wrapped 2019"? It's just filled with local pop hits. I listen to maybe around five bands from my own country (in this case Finla...
Casual Listener
6272 Views
11 replies
21 likes
