Help Wizard

Step 1


Not Allowed Access To Library On Mobile Web?

Not Allowed Access To Library On Mobile Web?







(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I'm trying to us Spotify through my browser on the spotift webpage, but everytime I click my library, it prompts me to download the app instead. Am i completely unable to access my library without the app on mobile?

1 Reply

Hi @ainszo0o!


That's correct - the Web Player on mobile devices has a limited set of features and its main purpose is to open Spotify-related links, if the user has not yet installed the mobile app. For the full experience it's recommended you use the mobile app instead.


If you have any suggestions on possible improvements to the Web Player on mobile devices, feel free to share them on our Idea Exchange board. Others can then add their +VOTEs and comments to show their support.


Hope this clears things up. The Community is always here if there's anything else you need assistance with.


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