Hi everyone,
I'm reaching out to see if anyone else has experienced the same issue as me. It's been a frustrating journey dealing with Spotify Support.
The problem I encountered was that one of my playlists was taken down by Spotify's automatic review system. I received a cryptic and poorly formatted email that looked so unprofessional I initially thought it was a phishing attempt. After sifting through several broken links, I finally found one that worked and read their Terms and Conditions.
I decided to appeal the decision.
I eventually figured out that the problematic playlist was an extremely old one that I no longer listen to. The playlist contained the word "smu.t" in the title, which I suspect was the issue. However, I don't believe the word is pornographic or offensive, and there are countless other playlists with much more explicit terms, I therefore assumed it was just a mistake by the review tool.
Nope, my appeal was denied with the most generic automated response that provided no explanation whatsoever.
I then contacted Spotify Support, carefully explaining the issue and providing all necessary evidence. Wilson S. (I'll never forget you, Wilson) just decided he couldn't be bothered and randomly replied with a dismissive "welp, not much I can do here" and abruptly ended the conversation.
While I don't care about the playlist itself, I do care about a few things:
A) I don't want a strike on my account for something I didn't intentionally do.
B) If there are words I shouldn't use, I'd like to know so I can avoid using them in the future.
I'm extremely frustrated with Spotify's Customer Support. It's unbelievable that a company as large as Spotify lacks basic customer service and refuses to address these issues. After browsing Reddit, I found similar posts dating back several years, indicating this problem has been ongoing.
I'm sorry for the rant. I'd appreciate any advice or shared experiences.
P.S. Not sure what screenshot I can attach to help, do let me know if something is needed.
