Help Wizard

Step 1


Remove downloads, Removed from library

Remove downloads, Removed from library






Samsung Galaxy

Operating System



My Question or Issue


Whenever I remove a downloaded album from my downloads it also automatically un-favorites it and removes it from my library. If I do not remember to click the heart again before leaving the album pg I will go to look for it later and it's no longer there. I'm not sure if this is a purposeful feature or a glitch. Either way it's annoying. Just because I remove an album from my downloads doesn't mean I no longer like the album, I'm just trying to free up space on my phone.


1 Reply

Hey @Tessstanhope,


Thanks for reaching out here and welcome to the Community!


This sounds like an ongoing issue we are currently looking into. We'd recommend, you head here and follow the instructions under the Status Update.


Hope you'll find this useful. Give us a shout in case there's anything else you need help with 🙂

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts