Search bug on Vodafone IT mobile network

[gianlucadr]

Plan

Premium Family

Country

Italy

Device

moto g4 plus, moto x4, samsung s8

Operating System

Android M, Android P, Android O

Everytime we do a search while we are listening to some music appear the message "you are offline, try again". But the home page and the music streaming have no problem. To solve the problem we have to force close the app or switch off/on the data connection. It only happens with data connection (full 4g) not with wifi connection.

It's a common and serious bug here in Italy, you can check all the bad reviews in Italian Android play store. It could be related to vodafone network. We're waiting for a fix. Thanks.

[gianlucadr]

The situation doesn't change, any news?

[Peter]

Hey folks,

Thanks for your patience while we look into this.

Would you mind sending us some screenshots from the Google Play Store Italia so that we can see some of the comments that users are posting there about this issue?

Once we have that, we'll take a further look into this.

Thanks!

[ema333]

It's just the latest ones, but it's full of negative reviews related to this thing.

[gianlucadr]

[gianlucadr]

Are these enough? We can go on forever...

[gianlucadr]

[gianlucadr]

[gianlucadr]

Any news?

[Peter]

Hey @gianlucadr and @ema333,

Thanks for providing all those screenshots, we really appreciate it.

We've passed on this info to the tech team, who are currently investigating this.

We'll make sure to get back to you as soon as we have any updates on this.

Un saluto!

[thelufeil]

Hi @Peter,

If it can be helpful please be informed that I have the same issue with the iPhone:

• Spotify 8.5.0.833
• iPhone XS 12.1.14
• Italy
• Vodafone IT

Thank you very much,

Best

Luca

[ema333]

Any news about that issue? 

@Peter 

[offgirl]

Same issue. I'm very tired of this, I'm paying a premium account and I can't listen to music. Apple music is working perfectly fine, I think I will unsubscribe soon from Spotify if the problem still persists.

• Huawei p9 lite VNS L-31
• Spotify 8.5.2.759
• Italy
• Ho mobile

[gianlucadr]

ho mobile is a virtual provider on the vodafone network. Guys please... do something...

[Peter]

Hey folks,

Thanks for your patience so far.

Just wanted to reassure you that we're still looking into this - we'll let you know as soon as we have any updates.

Thanks 🙂

[Peter]

Hey folks,

Thanks for your patience so far.

Just wanted to reassure you that we're still looking into this - we'll let you know as soon as we have any updates.

Thanks 🙂

[Peter]

Hey folks,

Thanks for reporting this to us. 

Could you provide us with the following info:

• exact Spotify version
• device + OS version
• country + mobile network?

Once we have all this, we can pass it on to our tech team so that they can investigate this further.

Also, remember to click +VOTE to confirm that you are experiencing this issue.

Thanks!

[a_zn8-0f493rd]

Hi all,

Is this thing going to be fixed anytime soon?

The app is barely usable now. Search doesn't work, songs you can access from home page stop playing after 10 seconds or don't even start.

What is happening? It used to be a great service...

Thanks

Luigi

[braydondavies]

Hi All

How do I post my own issue? I cannot find any option anywhere that allows me to post an issue I am having. And yes I currently have a massive issue with my spotify that I need help with

[svasta]

Same problem for me: streaming stops after variable time (from 10 second to 10-15 minutes) it restart just after toggling mobile data or airplane mode - all other inet related apps aren't affected.

Half day with no problem after a "network reset" done by Vodafone customer support.

It seems to go better with "Vodafone Rete Sicura" disabled.

No problem on WiFi

Vodafone IT

Huawei P20 Pro

Android 9 Pie (EMUI 9.0.0.270)

version 8.5.3.716 - Premium

[Dibarimarco]

Same problem here (search doesn't work anymore at all, tracks works for only 5-10s and then stop. No problems with the WiFi).

Vodafone IT

Spotify 8.5.3.716 premium (family)

Samsung S8, Android 9

TIDAL works great with the same network conditions!!

[svasta]

@Peter any update about this issue?