Search function not returning results in liked songs

[Pgardner]

Plan

Premium

Country

Uk

Device

(Samsung A55 

Operating System

Android

My Question or Issue

When I search for songs in my likes songs....it can not find any results. Eg...if I search for "james"....it says none found when I have loads of tracks by James

[Joan]

Hi there @Pgardner,

Thanks for reaching out. We'll be glad to help you get the search working once again.

To start off, consider performing a clean reinstall if you haven't already. It's known to resolve a multitude of issues and if this is just some odd temporary hiccup in the system, this should resolve it. 

If the issue persists, could you please provide us the following:

• Is this on all devices or only on that specific Samsung?
• When did this start happening?
• The exact Spotify Versions you use.
• Is only the Liked Songs list affected or does the search do this in other lists as well?

Let us know how it goes.

[Pgardner]

Hi, it only does it on my account, the other users on my plan don't have this issue. I don't think it is a device issue as it did it on my old phone too. It only affects when I search my liked songs. Version no. Is
9.0.40.391

I have tried a complete new install, clearing the cache, the problem persists.

Thanks.

[Joan]

Hi @Pgardner,

Thanks for the prompt and thorough reply. 

Could you possibly test if the same happens with your account on non-Android devices? Consider trying on desktop and on the web player so we can see if the behaviour is consistent across platforms. Consider trying different networks as well, both mobile and Wi-Fi. If you use a VPN anywhere in the chain, disable it as it can interfere with the app's communication.

Let us know how it goes.

[Pgardner]

Hi, I have checked on a fresh install on a new samsung tablet and also on the web player on a desktop....the issue remains. Thanks.

[Eni]

Hey there @Pgardner, 

Thanks for getting back to us. 

To rule out a possible network issue, would you mind giving a different internet connection a go to see if the same happens? If you've been using Wi-Fi, you can now try with mobile data to test this. 

Let us know how it goes.

[Pgardner]

Nope....no difference!

[Eni]

Hi @Pgardner, 

Thanks for getting back to us. 

We noticed that there's a more recent version of the app available in the PlayStore. Could you try updating the app to see if having this new version fixes the issue? 

If it persists, you could try unliking 2-3 of the affected tracks in your Liked songs playlist and then re-liking them. Afterwards, search for those again to see what happens. 

However, if this doesn't do the trick either, based on what you mentioned so far, the issue seems to be account-related. In this case, we'd recommend creating a new account here > adding 10-20 songs to the Liked songs playlist and checking if you can replicate the issue. If everything's working fine on this new account, you can cancel your current subscription and then re-subscribe on the new account. You can also transfer your content from your current account to the new one by following these steps. If you are the owner of a Premium Family or a Duo account, keep in mind that if you cancel the subscription, all the accounts in the plan will revert to the free service when the Premium time you've already paid for expires. Then, you'd need to re-invite them. Note that plan members can change plans once every 12 months.

We understand this is not ideal and if you don't want to create a new account. In that case, we appreciate you taking the time to share your feedback with us and will make sure to pass it onto the right team. In the meantime, we recommend keeping the app up to date so you don't miss out on any possible fixes or improvements. We'll also keep an eye on more reports about this.

Hope this helps. If you need a hand with anything else, the Community is here for you. 

[Pgardner]

The app is the latest version.

I have tried everything you have suggested with no success. I'm not really prepared to mess around any more. I pay for premium family membership and would therefore be grateful if you could escalate this issue to the team responsible for rectifying it. I am not going to mess about closing and re-opening accounts.....it is not practical to do so. If you are unable to rectify this and I have to close my account I will not be reopening it again.....I'll just move to Tidal instead.

I'll asign a reasonable time limit of 60 days for you to get this sorted before I will abandon Spotify.

Thanks.